© GetHuman Inc.

How Do I Fix an Error on My Booking with Hawaiian Airlines?

Jul 9, 2020

If you made an error booking a flight with Hawaiian Airlines, you should be able to change the trip itinerary pretty easily. Exactly what you have to do depends on what kind of tickets you bought: refundable or non-refundable.

Change an Itinerary Purchased with Non-Refundable Tickets

Non-refundable tickets are the most common kind. If you did not specifically seek out refundable tickets to purchase, this is most likely what you have.

  1. Go to Hawaiian Airlines' home page.
  2. Click on the Sign In button in the navigation bar at the top of the page.
  3. Sign in to your account.
  4. Click on My Trips.
  5. Enter your last name in the text field on the left.
  6. Enter your ticket number or confirmation code in the text field on the right.
  7. Click on the View My Trip button.
  8. Click on the Change My Flights button.
  9. Follow the instructions on the page to make the changes you need to make.

Changing the itinerary of a trip booked using nonrefundable tickets will incur the following fees:

  • US domestic flights purchased without HawaiianMiles: $200
  • US domestic flights purchased with HawaiianMiles: $50
  • International flights purchased without HawaiianMiles: $50 to $300, depending on the distance involved
  • International flights purchased with HawaiianMiles: $50
  • Flights between neighboring Hawaiian islands: $30
  • Flights booked through travel agencies and other third parties: variable fees

You will also have to pay the difference in total fare if your changes make the trip more expensive.

Change an Itinerary Purchased with Refundable Tickets

Refundable tickets cost more up front, but they also allow you to be a lot more flexible than you can be with non-refundable tickets. If you know you might need to make changes with your itinerary, it might be better to by refundable tickets.

To change your itinerary, just follow the procedure given above for non-refundable tickets. The only difference is that you will skip over the steps where you pay the fees.

If you have any problems making a change to your itinerary, you can contact Hawaiian Airlines' customer service. They have an online help desk and phone support.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Solutions to similar problems

How Do I Change My Seat on Hawaiian Airlines ?How Do I Book a Flight with Hawaiian Airlines?How Do I Change My Hawaiian Airlines Flight?How Do I Add My Ktin to My Ticket on Hawaiian Airlines?How Do I Start Earning Frequent Flyer Miles with Hawaiian Airlines?How Do I File a Lost Baggage Claim with Hawaiian Airlines?What Do I Do If My Baggage Was Damaged with Hawaiian Airlines?What Do I Do If I Missed My Connecting Flight on Hawaiian Airlines?How Do I Upgrade to Business or First Class on Hawaiian Airlines?How Do I Get a Refund for an Inflight Charge from Hawaiian Airlines?How Do I Redeem My Frequent Flyer Miles for a Flight with Hawaiian Airlines?How Do I Request Wheelchair Access for My Hawaiian Airlines Flight?What Do I Do If My Hawaiian Airlines Flight Is Delayed?What Do I Do If My Hawaiian Airlines Flight Was Cancelled?How Do I Get Compensated for My Hawaiian Airlines Flight Being Delayed?What Do I Do If I Was Overcharged for My Hawaiian Airlines Flight?How Do I Get Compensated for Getting Bumped Off of My Hawaiian Airlines Flight?How Do I Cancel My Hawaiian Airlines Flight and Get a Refund or Credit?Do I need a visa to travel to Hawaii with Hawaiian Airlines?More Hawaiian Airlines Questions...

Why does GetHuman Write How-to Guides for Hawaiian Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Hawaiian Airlines

Best Phone Number for Hawaiian Airlines More questions and solutions
Asked 5 years ago
Updated 5 years ago
Viewed 1,047,809 times
change Hawaiian Airlines itinerary
change Hawaiian Airlines flight
fix Hawaiian Airlines booking

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!