Hello , I’m writing to you to tell you about me experience with the company “The polish...
GetHuman-cakemake's customer service issue with Groupon from May 2019
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Hello , I’m writing to you to tell you about me experience with the company “The polished nail bar “ *I purchased a Groupon for this deal a few weeks back . As soon as I booked this deal I called to set up an appointment. As the deal says by appointment only . I contacted this company several times with no response . So naturally I thought I was calling the wrong number I did some research and found that I had the correct number but poor customer service led to no return phone call. I decided that on a day off I would visit the salon and see if I could book an appointment this way. I arrive at the location and it was a space with individual booth spaces I find the booth according to the listing in the lobby . No one is in attendance , doors locked and booth is dark . I see another booth with a lady cutting hair and stop by to ask how this booth space by appointment thing works. And she tells me they are independents and all do what ever they like book appointments or not . I ask if she has seen the owner of the booth space next to her and she says she comes and goes. I tell her my story of how I can not get a return phone call to make an appointment. Trying to help this gal says let me take down your number and if she comes back today I’ll have her call you . Unfortunately I still have not received a phone call and it has been weeks . I know this is not the fault of Groupon but it seems I have gone over and beyond to contact the seller and no response. I feel gipped and lost out on a good deal of money that could have been used else where or with someone or company that appreciates my business. *Please Groupon help me make this right ! *Thank you for your time !*-Ashley
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