Groupon Customer Service Issues

I purchased a fat-freezing treatment package that was advertised as effective. However, when I contacted the owner to book my appointment, I was alarmed by the information provided. The owner mentioned that the machine goes to a temperature "10 degrees below," but refused to disclose the brand or the exact temperature required for the treatment. Having had similar treatments before, I know the importance of maintaining the correct temperature for effective results and safety. The owner's lack of knowledge and transparency is concerning and poses a potential risk. I plan to report this to local health authorities and request a refund of the $[redacted] paid for the treatment package.

I purchased a Groupon for my stepdad for Christmas, but unfortunately, he never received the email with the voucher. I have had trouble with Groupon before and would appreciate your help in either getting a refund or receiving the same offer again. This was a special gift for my dad, and I don't want him to think I forgot about him. Thank you for helping me resolve this issue so he can enjoy his Christmas present.

Subject: Disappointing Experience at Allure Salon & Spa I must share my recent visit to Allure Salon & Spa, which turned out to be a nightmare rather than a pampering session. My appointment started with the stylist being 20 minutes late and only arriving after a call from another customer at the salon. During the pedicure, my toes were cut so harshly that they bled significantly, and the technician even sprayed alcohol on the wounds, causing intense pain. The manicure involved cold water and cuts on my fingers that bled even after treatment, alongside a messy workstation with someone else's nail clippings. The hair wash was uncomfortable with water getting into my eyes, and the subsequent haircut was a disaster, leaving my hair in poor condition. The waxing was unhygienic as the bed had remnants from the previous customer, and the service was subpar with leftover hair on my lip post-waxing. Despite the ordeal, I still offered a tip, which was not appreciated by the staff. This experience was far from relaxing and ended up being distressing and painful. I regret visiting Allure Salon & Spa and will not return.

Order Number: [redacted] Hello, I purchased a 50-minute massage from Tranquil Massage & Spa in April. I tried to redeem the coupon multiple times by calling them, but was unsuccessful. I decided to wait until May to contact them after finishing school. Today, after three attempts, I finally reached them, only to be told the earliest appointment available is in late June. I would appreciate a refund for this purchase as I faced difficulties contacting the spa and now have limited options to use the coupon before it expires.

Hello, I am reaching out from iFLY Sacramento Indoor Skydiving regarding an issue with a guest's Groupon reservation. The guest, booked under the name Frank Williams (Groupon under Jaden Williams), experienced payment processing errors on the website resulting in multiple unintended charges. Despite contacting support and being unable to resolve the matter, we are unable to assist directly. I suggest a full refund for the guest due to the website error. Should you require further information, please contact him at [redacted]. Thank you.

I purchased a Groupon deal for hair highlighting services. After multiple unanswered calls, the salon owner finally texted me to schedule an appointment for today. Despite arriving 30 minutes early, no one showed up. I had to have the salon contact her, and I returned home after driving for an hour. Later, she claimed the appointment was actually scheduled for next Friday, even though she had confirmed it earlier in the day via text. I suspect something fishy is going on; she even mentioned her father's passing and made strange excuses. She advised me to seek a refund from Groupon, but I'm unsure how to proceed. My name is Darlene Hunter Blume.

I purchased the Elegant Nail Art Stencils (24 sheets) through Groupon and my order number is [redacted]61. The product description advertised 96 different designs and [redacted] pieces, including assorted patterns like flowers, animals, & letters. However, upon receiving my order, I discovered that I only received 30 different designs totaling [redacted] pieces. None of the promised flowers, animals, or letters were included as described. I am disappointed with the discrepancy between what was advertised and what was received. I would appreciate prompt assistance in resolving these issues. Thank you for your attention to this matter. Sincerely, Victor S.

Earlier this month, I took advantage of a Groupon offer for a 50% discount at Cafe Americana in Las Vegas. The deal required submitting my credit card information with the promise of the discount being applied automatically at the restaurant. To my surprise, I never visited the restaurant but noticed a charge of $32.06 on my recent credit card statement from Cafe Americana dated 4/27. I trusted the offer due to its association with Groupon, although I was hesitant about providing my credit card details online. I am disappointed by this incorrect charge and request a prompt refund.

I tried to contact Escapism multiple times on Thursday, May 16, while in San Diego. The voicemail initially mentioned they would call back, but they never did. I left several messages regarding our reservation. Despite planning to visit them and seeing a sign saying they were open, there was no response. Even asking nearby, no one was aware of their whereabouts. We were directed to an unrelated escape room. After numerous failed attempts to reach them, I indicated we would seek a refund. The door sign indicated they were open and to call the same number, yet there was still no answer. I could hear my phone ringing inside, but no response. Strangely, after my unanswered calls, all later sessions were suddenly fully booked. Disappointed by the lack of communication and service quality, I am now determined to receive a refund.

I purchased a voucher for a 2-course dinner, overnight stay, and breakfast at Honiley Court Hotel as a surprise for my partner. Upon arrival, the hotel had no record of my reservation, causing significant distress as this was meant to be a special anniversary getaway. I received an email from the hotel confirming the lack of reservation on their end, despite having my own confirmation. The miscommunication between Groupon and the hotel has ruined the weekend I planned. I requested a full refund and compensation for the stress. Groupon initially offered credits and £15, which I found unacceptable given the circumstances. Five days have passed since my response without a reply, leaving me even more frustrated. I demand a cash refund and at least £[redacted] for the losses incurred. The lack of explanation and poor customer service throughout this ordeal has greatly disappointed me. Numerous guests were affected, with the hotel blaming Groupon for confirming bookings when no rooms were available. I await a resolution to this matter.

I placed an order for an OSP Mini Wireless Bluetooth Stereo Headset (1 Earbud) on 5/8/19. Initially, the delivery timeframe was communicated as 4-7 days, but elsewhere it mentioned 10 days. I am dissatisfied because the Wireless Sports Stereo Sweatproof Bluetooth Earphone headset I ordered was missing the piece covering the adapter port, and it arrived in white instead of black as requested. The quality of the headset was very poor, far from the image shown. This experience has left me feeling disappointed, and I doubt I will purchase anything else from Groupon again. Attempts to resolve the issue through live chat were unsuccessful as the operator abruptly ended the chat citing inactivity, which was not the case. My purchase of the Blue Parrot [redacted] Reveal Pro noise cancellation Bluetooth device was also unsatisfactory. Although it arrived with attachments, the poor quality made it unusable. It seems like the $65.00 spent on these items was essentially donated to Groupon, as the products received turned out to be a waste. Additionally, contacting their customer service for assistance is challenging.

Earlier this month, I responded to a Groupon offer that provided a discount on an order at Cafe Americana in Las Vegas. The offer required submitting credit card details, promising an automatic discount at the restaurant. Surprisingly, my credit card statement showed a charge of $**.** from Cafe Americana, although I never visited the restaurant. The transaction date was reported as ****. I trusted Groupon for the discount but am now seeking an immediate refund for this incorrect charge. I hope to resolve this issue promptly.

I have a pending Groupon transaction with a $4.99 charge on my MasterCard ending in XXXX [redacted]. This charge is associated with my Bank of America checking account. It appears as "Groupon," but I cannot remember making this purchase on my Groupon account. The charge is currently pending and has not been deducted yet. I would appreciate it if you could provide information via email or a phone call. Thank you. Phone: [redacted]. Regards, William M.

Earlier this morning, on May 18, [redacted], I placed an order for four items but removed three of them before submitting. The total due was approximately $13.99, inclusive of shipping and tax. After submitting the order, I received an email at 11:42 stating an issue with the card provided. I tried unsuccessfully to rectify the error, and they mentioned in the email that they would attempt to process the payment again tomorrow. I only intended to purchase one item as I had removed the others from my cart. I encountered difficulties replying to the email at 09:42, and updating my card details resulted in a postal code error multiple times. The items I removed from the order were a fanny pack, a passport wallet, and a shaper type tank top. My order number is 1[redacted]16-[redacted].

I selected the $85.00 service but had a technical issue when I wanted to review it and subsequently proceeded to payment without confirming my choice. My appointment now reflects a different service due to this error. I wish to cancel the incorrect purchase and switch it to the $85.00 SNS manicure service with the 30% discount applied, also using $10 groupon bucks, totaling $49.50. My intention was to purchase the $85.00 service with the discount and groupon bucks, bringing the cost down to $49.50. Kindly update my service request accordingly with the corrected price. Thank you.

Hello, my name is Nassera Ducre. Today, I purchased an online TEFL course from Global Language Training. There was a discount that reduced the cost to $39. I entered all the necessary details, including my credit card information, and proceeded with the purchase. After clicking the buy button, an error message appeared stating that the order couldn't be processed. I attempted to place the order again, and the second time it went through successfully. However, upon redemption of the discount, I realized that two purchases were recorded. I checked my bank account and confirmed that both transactions went through, despite the initial error message. I only intended to buy one course. Please refund the extra $39.00 charged to my account and address the issue with your payment system. Thank you.

Hello, I am Jessica Gallichan and I have a Groupon account under the email [redacted] I bought a Groupon voucher for an 8X6 custom hardcover photobook with the code "LYJT74SL7ML" for $4.99USD. The promotional value will expire on June 11, [redacted]. Groupon shows that I have 24 days left to redeem this voucher. When I tried to redeem the code on printerpix, it showed "expired code. [redacted]-12-31." I would like to have two things resolved: 1. I need a new working voucher code promptly. 2. I hope to receive some compensation for the inconvenience caused. I had planned to work on this project over the weekend for my grandma with photos from my wedding. Since I can't do it today, I would appreciate if this inconvenience could be acknowledged with future credit for a Groupon purchase. Thank you, J.G.

I wrote concerning a pending transaction on my Bank of America account dated 5/17. The charge of $4.99 appeared on my Mastercard credit card ending in [redacted]. I recently discovered that my wife unknowingly signed up for a Select Membership with Groupon without my permission. The membership is for 6 months at $4.99/month with automatic renewal. I plan to cancel my Groupon account under William McGlone, stop future purchases, and dispute the charge with Bank of America to cancel the linked Mastercard. I want to clarify that my wife does not have an individual account. I prefer using Groupon for deals but need the Select Membership canceled promptly to avoid additional charges on the Mastercard. I urge Groupon to take the necessary steps to rectify the situation.

I bought a Groupon for a facial and tried to schedule an appointment with the skin care provider. Initially, she gave me a Friday appointment and requested the Groupon voucher in advance due to past Groupon customers canceling. However, when I arrived on Friday, I found the establishment closed. After contacting her, she claimed the appointment was for Saturday and blamed a family emergency for the confusion. Despite offering to reschedule, she hasn't responded to my calls and texts. This lack of professionalism is concerning, and I am considering requesting a refund.

Hello, I'm experiencing difficulties with my recent order. I attempted to buy 4 tickets for Monster Jam at Gillette Stadium on June 15th. When placing the order, I encountered an error message indicating an issue with the purchase. Subsequently, I tried again, selecting section [redacted], but faced the same "problem with processing your order" message. Checking my account revealed two purchases under order numbers [redacted] and [redacted]. I did not intend to make two purchases and only require the 4 tickets for section [redacted]. I'm uncertain which order corresponds to section [redacted] and why there are two. Could you clarify if these orders are pending or processed? I would like to cancel one or both orders and restart the process. Please reach out to me urgently. Thank you, Lori M.