I bought a Groupon in February for Scruples Salon & Spa two Brazilian waxes to be used...
GetHuman2949511's Refund My Order issue with Groupon from May 2019
Help with my Groupon issue
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2949511's own words
I bought a Groupon in February for Scruples Salon & Spa two Brazilian waxes to be used on separate occasions and I have yet to even go once. No where in the ad did it say that I could only use it on certain days. I have had to call multiple times to try to either get an appointment or get a refund. When I call the place I am told I cannot use the Groupon from Friday to Sunday (which is not in the advertisement*ad). Those are the only days I am really available. Two vacations later and I still cannot make an appointment. I planned to use this a long time ago and I have yet to receive the service. So I basically gave this place my money for a service I am not going to receive (it expires in a few weeks). i would like a complete refund before I report it to my bank as a fraud. I don’t believe that I should have payed that money for something I am not even able to schedule on a date that I am available. I have never had an issue with Groupon before, but it really doesn’t seem fair for the customer (like me who works five days a week for *** hours and weekends are the only available free days) that I just handed money to a place that did not advertise their service correctly.
GetHuman2949511 did not yet indicate what Groupon should do to make this right.
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