I bought a Groupon in February for Scruples Salon & Spa two Brazilian waxes to be used...

GetHuman2949511's Refund My Order issue with Groupon from May 2019

Help with my Groupon issue
First: share to improve GetHuman2949511's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2949511 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2949511's own words
I bought a Groupon in February for Scruples Salon & Spa two Brazilian waxes to be used on separate occasions and I have yet to even go once. No where in the ad did it say that I could only use it on certain days. I have had to call multiple times to try to either get an appointment or get a refund. When I call the place I am told I cannot use the Groupon from Friday to Sunday (which is not in the advertisement*ad). Those are the only days I am really available. Two vacations later and I still cannot make an appointment. I planned to use this a long time ago and I have yet to receive the service. So I basically gave this place my money for a service I am not going to receive (it expires in a few weeks). i would like a complete refund before I report it to my bank as a fraud. I don’t believe that I should have payed that money for something I am not even able to schedule on a date that I am available. I have never had an issue with Groupon before, but it really doesn’t seem fair for the customer (like me who works five days a week for *** hours and weekends are the only available free days) that I just handed money to a place that did not advertise their service correctly.

GetHuman2949511 did not yet indicate what Groupon should do to make this right.

How GetHuman2949511 fixed the problem

We are waiting for GetHuman2949511 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?Why Does My Groupon Order Say It's Still Processing?
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund My Order issue
Reported by GetHuman2949511
May 19th, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 209296 others
0 customers following this


GetHuman2949511 started working on this issue
May 19th, 2019 4:12pm