I purchased two massages. After calling the two salon locations near me multiple times...

GetHuman2296781's customer service issue with Groupon from February 2019

2 views | 166290 similar | 0 following
Help with my Groupon issue
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GetHuman2296781's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2296781 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2296781 can let us know if they help or not.
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Before contacting them, items GetHuman2296781 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2296781's own words
I purchased two massages. After calling the two salon locations near me multiple times and not receiving An answer I visited each location. On my first visit I waited outside an apartment building for * hours for someone to let me in because it was listed the salon was open that day, no one showed up. I then returned and met with a masseuse who told me that after waiting an hour for her to appear that I had to book online and purchase a membership with massage advantage. I asked her why I could not book with her directly and she did not know. I do not feel comfortable being charged extra for my purchase through buying a membership and should have been allowed to book my two massages in person with a masseuse. I expect to be fully refunded my ** dollars for this purchase and am incredibly irritated by how complicated Groupon makes it to contact them.

GetHuman2296781 did not yet indicate what Groupon should do to make this right.

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Customer service issue
Reported by GetHuman2296781
Feb 25th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 166290 others
0 customers following this


GetHuman2296781 started working on this issue
Feb 25th, 2019 4:28am

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