I bought a Groupon for Lindt chocolate as I did last year. A month or so ago, I Googled...
GetHuman-lkmcelen's customer service issue with Groupon from November 2018
3 views | 85155 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-lkmcelen's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lkmcelen's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lkmcelen will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lkmcelen can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-lkmcelen may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lkmcelen's own words
I bought a Groupon for Lindt chocolate as I did last year. A month or so ago, I Googled them so I could get their phone number. I didn't call, but the info was there for the Burlington, MA store. This is where I went last year. Prior to that I went to the Stoneham store, but that wound up closing. Now, with just a week left to use it, I looked the store up for their number. I was very sadend to discover that this store is also closed. There are no stores left that are nearby and the Groupon is for "in store only". I would have to drive to another state or to downtown Boston...at least ** miles away and a traffic& parking nightmare. Because I unfortunately am unable to use this once they closed the only store that is close, I would like a refund. Thank you.
GetHuman-lkmcelen did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-lkmcelen fixed the problem
We are waiting for GetHuman-lkmcelen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.