Groupon Customer Service Issues

I bought 2 Groupons for Qualtry but had trouble using the first one. After multiple attempts to reach Qualtry through email, I only received automated responses. Despite this, my order was charged to my card at full price without considering the Groupon. Now, my second Groupon is unused as I fear running into the same issue. Groupon has not been able to assist and redirects me to Qualtry, which is unresponsive.

Hello, I would like to discuss a Groupon voucher I purchased for Enzo's Trattoria on May 18, [redacted]. Our family frequently buys vouchers, many of which do not expire, hence the age of this two-year-old voucher. We visited Enzo's once before and planned to return using this voucher. The restaurant requires a reservation for at least 4 people when using Groupon. The voucher was purchased for $21 and has a value of $60. Recently, I discovered that the voucher was mistakenly marked as redeemed on Groupon's website even though we have not used it. I contacted Groupon customer service through chat and was assured that the issue would be resolved, restoring the full value of $60 to my voucher. However, the next day, I found the voucher was only worth $21. Despite multiple attempts, dealing with overseas customer service representatives has been unhelpful and frustrating. It is important to me to have the voucher reinstated to its full value or receive a refund in Groupon credit. My request is for Groupon to address customer concerns promptly with a US-based customer service team, be more flexible in resolving such problems, and consider exceptions in unique situations like mine. I hope to enjoy a family dinner without further complications. Thank you, Ariana

During my recent trip to Reno from Thursday to Saturday, I had a terrible experience at the Sands Regency hotel booked through Groupon. The room was dirty, poorly ventilated, and had non-openable windows, triggering my asthma. Despite contacting maintenance about a clogged bathtub, the issue was not resolved. The thin walls led to constant noise disturbances, preventing me from getting any sleep. The following day, I promptly switched to the Peppermill to salvage my trip. I urge Groupon to remove the Sands Regency hotel from their listings to prevent others from enduring such a dreadful stay. I am appalled by the conditions and request a refund or credit for the unpleasant experience that tainted my vacation. Additionally, I was unable to enjoy a whiskey tasting tour at Branded Hearts Distillery due to their misleading website information, which also warrants a refund. This was truly the worst trip I've ever had, and I regret visiting Reno.

I received a Pifco Robotic Vacuum Cleaner as a gift. The model number is P28034, and the batch number is [redacted]. A friend purchased it from Groupon in August. She is currently in the hospital and is unsure if she has an account or purchased it as a guest. The machine is now broken, and Pifco says the guarantee is with the retailer for the first year. I've had trouble explaining this to various people at the call center. One person even asked me to call the same number I was already speaking with them on. The product itself is great when it's working, but the customer service needs improvement. Please contact me at UK [redacted]4 or via email. Thank you. - Jennifer G.

I am disappointed as the kiddie carnival was canceled without notice, leaving six eager children upset. Hello, I am Eva Spears. I bought 5 tickets for the kiddie cruise that got canceled today. I need help processing a refund. I have already reached out to Groupon. The Groupon order numbers are: 1. LG-HNXM-SRJ2-J39G-RCT4, 2. LG-SNKV-17FMS-BYNG-44XX, 3. LG-X1FC-ZFBC-FZLV-N4N6, 4. LG-WYBW-WK2B-993R-9BJL, 5. LG-RPYF-SY9H-LRM7-H5RK. Thank you so much for your help. You can contact me at [redacted] or via [redacted] The last digits of the card I used for the purchase are [redacted]. I look forward to your prompt response. Thank you. Best regards, Eva Spears

I purchased a voucher for smoked chilli and scheduled my visit for last Friday via the provided link. Unfortunately, I injured my back on the day of the booking and had to call the restaurant to cancel. Interestingly, despite having a booking confirmation, the restaurant had no record of my reservation. They then informed me that they are changing their name starting today and are uncertain if I can still redeem the voucher since I booked and cancelled under the old restaurant name. The voucher is valid until Nov 30th. I am hoping to clarify whether the restaurant will honor the voucher under the new name and if it shows as redeemed on Groupon since I used the booking link. The voucher is unused, so I am wondering if I can make a new booking through that same link. Thank you, Ruth C.

I attempted to communicate with a live chat representative to address an issue with an SS airsoft item obtained on 11/4 through a trade, which I never used. After discovering that the location had grown men in full armor playing, I realized it wasn't suitable for my 12-year-old. Hence, I wanted to trade it again. Subsequently, I raised concerns regarding the Skin Bare Beauty product acquired using Groupon credits from previous purchases. Despite my dermatologist advising against it, I inquired if it could be exchanged, given that I intended to use it for Christmas shopping as a mother of three. However, the agent declined any exchanges or refunds, suggesting I give it to a friend. My intention is not to seek a monetary refund but simply to exchange the products or receive Groupon credits in return, which I don't see as a problem.

I recently bought a Groupon deal for a visit to [redacted]% Chiropractic. The deal included an adjustment, x-rays, and a massage. When I booked, I specified that I could only make it after 5pm, which was initially agreed to. However, on my first appointment for x-rays on October 22nd, they suddenly couldn't accommodate me at 5pm as planned because the chiropractor on duty left. They asked me to come in earlier or wait for a new doctor, which could take a week. After following up on November 5th, I was told they hadn't hired a new doctor and insisted I come in earlier. This was not feasible for me. They mentioned a charge of $21 for the x-rays if I wanted a refund. I want a full refund as I haven't received the x-rays, and it wasn't my fault they lost a chiropractor. I feel misled as they took x-rays without discussing them with me knowing my time constraints. The payment was split between Groupon bucks and a credit card, and I'm open to the refund being processed the same way.

I recently placed an order on Novadab for four sets of the Holiday Cheer Drop Necklace and Earrings. The issue is that each set can only be shipped individually, each with a $7.00 shipping charge. I tried to cancel the order before November 13, [redacted], but encountered difficulties on the website. I have only viewed one voucher up to now and would like to cancel the other three. This shipping situation seems unfair as I could easily send all four sets together for less. Please assist me in getting a refund promptly.

I spoke with a representative regarding applying credit from a previous purchase made with Neo Aesthetics. I was under the impression from prior correspondence that this could be done. However, the representative did not fully credit the unused Neo Aesthetics coupon towards the Shiela Christie purchase as I had requested. This mistake ended up costing me more money rather than saving it. I now have two Neo Aesthetics coupons that I do not want and a $[redacted] purchase that was unintentional. Additionally, I did not receive the $10 off promotion as intended. I would appreciate a prompt resolution to this situation as it has been mishandled, and I expect better service from your team. Thank you for addressing this matter promptly.

Hello, I purchased a bed in April [redacted] with order number [redacted]. I am extremely dissatisfied with the purchase. The bed was meant for occasional use in a spare room for guests. Despite limited use, the bed frame broke during a recent stay, causing the mattress to collapse. The sudden failure of the bed frame was alarming and could have resulted in an injury. Selling products in such poor condition is unacceptable. I urgently need a response from you. I request either a replacement bed or a full refund. I need a solution as I have guests coming next weekend. If needed, you can retrieve the faulty bed for quality review. Sincerely, J.

Hello, In April [redacted], I purchased a bed with Order No. [redacted]. I am extremely disappointed with the quality as the bed was intended for occasional use in a spare room. Recently, during a guest's stay, the bed frame broke in the middle of the night, causing the mattress to collapse. This experience was alarming and could have resulted in injury. Selling products that are not durable is unacceptable. I urgently request your attention to this matter. I would like either a replacement bed or a full refund to purchase from a different manufacturer before my next guests arrive. If needed, you can collect the defective bed for inspection at your end. Please address this promptly. Thank you.

I purchased three items through three orders - all CBD Gummy Bears and tincture oils from Groupon on September 15, October 2, and October 14, totaling approximately $[redacted]. However, I have not received any of the items. I suspect there may have been a shipping issue, as I am unable to input my address in my profile and see a different address saved. I have tried contacting customer service through chat rooms, phone calls, and looking at specific items to no avail. I am disappointed and frustrated that as an 86-year-old Korean War Vet with three Bronze Stars, I cannot resolve this issue. I am seeking assistance to verify my shipping address and receive a refund for the unfulfilled orders. Please provide me with a human agent to speak with, not automated responses. I would appreciate help resolving this and getting my money back.

I purchased CBD Gummy Bears for my son's anxiety, and the first order went smoothly. However, the second order of 3 bottles faced redemption issues on Groupon. I contacted them via email, and after attempts to resolve the problem, the voucher still showed as redeemed. Despite contacting Groupon multiple times without a resolution, I have not received a response back for about a week. Recently, during a chat with customer service, it felt automated rather than personal. The supervisor abruptly ended the chat before resolving my concern. The service experience has left me frustrated, especially considering the significant amount spent. All I want is to receive the product I ordered.

I made two purchases a couple of weeks ago with the expectation that they would arrive on Tuesday, November 6, [redacted]. However, my items have not even been prepared for shipment, causing me concern that this might be a scam site. I am unable to reach out to the company for assistance. Could you please provide me with an update on when I can expect delivery? The delay is concerning as the items were intended as a birthday gift which has already passed. If the items cannot be delivered within the next week, I would like to cancel the purchases. This is my first time buying from Groupon, and I am worried about the legitimacy of the company despite hearing positive reviews from others. The items I ordered are Gaiam leggings. The first order number is [redacted] and the second order number is [redacted]. Any information you can provide would be greatly appreciated.

I have been trying to get a response regarding a purchase that I did not make. It is frustrating that no one is addressing this issue promptly. Please call me directly instead of sending emails. I want to discuss how this error occurred and why it is taking so long to resolve. If this matter is not resolved soon, I will consider getting the Better Business Bureau involved. I believe there is sufficient information available to rectify this situation.

I am writing to express my disappointment with the recent experience I had regarding a Boys Life Magazine subscription purchased through Groupon in April [redacted]. Despite not renewing the subscription when asked, I discovered that my credit card was charged twice in both [redacted] and [redacted] for $34 each time without my consent. Upon inquiring, Boys Life Magazine attributed the charges to Groupon. While they agreed to refund the most recent charges totaling $68, they declined to reimburse the $68 from the [redacted] transactions. This unauthorized use of my credit card raises concerns of fraud. I feel frustrated by this situation and seek resolution before escalating the matter further. I look forward to hearing from Groupon promptly to address this issue. Thank you for your attention to this matter. Warm regards, Hanh

I noticed that my bank statement shows two charges of $39.99 each for a Necklace from Hannah Design, which I thought I had ordered. I've been trying to contact them several times, but haven't received any response. I still want to receive the product, as the promotional value expires on November 21, [redacted]. However, the Redemption Code provided doesn't seem to be valid when I enter it multiple times. I've also attempted to input the required name and birthday information without success. Can someone assist me with this issue? I am confused about being charged twice and the ongoing issue with the Redemption Code. I'd appreciate any help you can offer, or if necessary, cancel the order altogether. The necklace was intended as a gift for a special lady. Thank you.

Two months ago, I purchased a £18 utensil from Groupon but accidentally entered the wrong door number as 83A instead of 63A. I contacted Groupon to correct the address before the item shipped. Groupon asked me to wait for the return and they would issue a refund so I could reorder with the correct address. Initially, I only required the address amendment, as I really wanted the utensil. Despite numerous follow-ups, Groupon did not make the change and I requested a full refund. I was advised to wait for an email update on the refund, but I have not received any communication. Customer service calls were unsuccessful, and I am disappointed by the unprofessionalism and poor service received. It's frustrating not to receive the paid product and the lack of resolution from Groupon. I'm reaching out as I'm still awaiting an update on my refund.

I bought a Groupon for Spavia - Lowry Town Center, only to find out after the purchase that it couldn't be used if I had visited the spa in the past 6 months. I decided to cancel the Groupon, but then purchased two more for a total of $[redacted] to use from Monday to Friday. The SAVE20 code was applied to the first purchase that I cancelled, but not to the new one. I now need assistance in ensuring that I receive the SAVE20 discount on the $[redacted] purchase. Thank you.