Groupon Customer Service Issues

I purchased a yoga fitness class Groupon with order number [redacted] for $52.00. I attempted to redeem the coupon but had trouble reaching the contact number provided for the yoga class. Despite leaving several messages, I did not receive a response. I even went to the location listed for the instructor's studio/home, but there was no such address there. I suspect this Groupon purchase may be a scam and I am seeking a refund. This is the second time such an issue has occurred on Groupon. For further assistance, please contact me at Zaida at 1-[redacted] in Brampton, ON, Canada or via email at [redacted].

I bought 2 custom photo books for my friends but found the website challenging to use. There are no tutorials for inserting or deleting pictures, and the resolution requirements are frustrating. I contacted customer service, but they couldn't assist me. I am considering requesting a credit to try a different company with a more user-friendly website.

I bought a Groupon for a photo session at JCPenney in Bronx, New York. I had an appointment on Sunday, November 12th at 11:45 am, but we were only seen two hours later. The staff was unprofessional and only gave us two out of the three promised photos. They have been unresponsive and unhelpful. I am hoping someone from Groupon can contact me to confirm a refund. It was a terrible experience, and I had to take a day off work for this. You can contact me at [redacted]. If there is no resolution, I will contact Chase to dispute the charges.

I am requesting a refund for 2 sets of diner purchases charged to my VISA card, totaling $34. I mistakenly ordered these promotions from Shepard Street Tavern in Richmond, VA on Park Ave. Please refund the money to my VISA ending in [redacted]. Kindly reach out to me via email at [redacted] I urgently await a response from Groupon regarding reversing these diner charges. Please refund $34 for the 2 transactions of $17 each from Shepard Street Tavern. Thank you for your prompt attention to this matter.

I have been trying to reach Groupon regarding my Order#GG-[redacted]41 for a sheet set exchange or return. I encountered difficulties on the website and had issues with their email system on 10/17. Due to unforeseen circumstances, including a family emergency and a medical situation, I had to be away and missed the 30-day return policy. I am kindly asking for an exception to exchange the Queen sheet set for a Full size or a refund given the circumstances. I can be reached at [redacted] or [redacted]/[redacted]/[redacted]. Thank you for your understanding and assistance. Karen Kinch

I recently fell victim to a scam involving Groupon and Royal Maids. Despite Groupon claiming I redeemed the service, I have not. Unable to reach Royal Maids by phone, I've left multiple messages with no response. On October 2, I mistakenly bought two services, promptly canceling one for $89. Although assured of a refund, I have not received it yet. This experience has made me question Groupon's vetting process for service providers. I am seeking a refund of $[redacted] for the services I could not avail of. If this issue is not resolved promptly, I will escalate it to the Better Business Bureau. Thank you for your help.

I purchased a Groupon for a smog check that I urgently needed before my registration deadline. Unfortunately, when I contacted the merchant after the 3-day return period, they informed me that the earliest available appointment was in 2 weeks, which was not stated in the Groupon ad. As my Groupon expires today, I discovered that my only option on the Groupon website is to exchange it for another one. However, the available deals do not interest me as they lack clear terms. I am concerned about losing my money if I don't act within 24 hours as per Groupon's policy. Therefore, I am seeking immediate assistance to clarify my options.

I bought a Groupon for Gilson Brazilian Steakhouse, but I was disappointed. The buffet had limited options and the food was dry and bland. When I spoke to the manager, he brought out more steaks, but they were also bland. The Groupon was supposed to include steaks for all four of us, but only one person got theirs. We left most of the food uneaten because it wasn't good, including the additional steaks. Since two people didn't eat and three didn't get the steaks, I believe we deserve a refund for two buffets and the cost of the steaks for the missing three people.

I purchased 2 tickets for myself and my partner to go to premier 57. I previously went by myself and had a wonderful time, but this experience was disappointing. A guest service employee named Rigzin made me feel uncomfortable by following us around the facility and yelling at us. When we tried to disrobe in the male-only area, he embarrassed us by saying we couldn't undress. Later, when my partner applied oil on my back in the sauna, he rudely interrupted. The constant harassment from the manager and guest services ruined my relaxation. I have been to many spas and never experienced such inappropriate behavior. I am very dissatisfied and would like to use the funds for another Groupon deal if possible. Thank you.

I purchased a gift certificate for Kids Love Martial Arts in Gilbert, AZ on Monday, November 11, [redacted]. However, when I contacted the school to schedule classes for my son, I was informed that they no longer accept Groupon coupons, a policy that has been in effect for a few months now. I have been attempting to navigate their website to request a refund for the past hour without success. At this point, I am considering contacting my credit card company to stop the payment. Appreciate any assistance you can provide. Doris A. [redacted] [redacted]

I purchased a greenhouse on November 2nd, and I was notified that it was in transit on November 5th. Despite contacting the chat line six times, I was only told to wait each time. They provided me with a HERMES link and twice promised a supervisor would call me, but I am still waiting. The money was taken from my account on the 2nd. I am extremely disappointed with the lack of help from the customer service line and would like a full refund. Tracking Number: [redacted]77. Hello, Your order of a Medium 6-Shelf Walk-in Greenhouse from Groupon Goods Global GmbH has been shipped. It is on its way with Hermes tracked as per the given tracking number: [redacted][redacted]. Please note that tracking information may take up to 72 hours to be active. Your order is en route to your address. For any further assistance, please contact Groupon. Thank you.

Regarding Groupon# LG-BPSS-3V6G-BPWL-4MY6, I attempted to redeem the Niccio salon gift card but was unable to due to its limited scope beyond my needs. The salon mentioned that many individuals are seeking refunds, and I am frustrated by this experience. I request a refund instead of a credit and am hesitant to use Groupon in the future. I followed the salon's advice to contact a specific phone number commonly used, but only found an [redacted] number on Groupon's website that reportedly goes unanswered. I am perplexed why Groupon is unresponsive to calls. Kindly respond promptly, and I am willing to provide my credit card details for the refund process. My ORDER# is 1[redacted]35-[redacted]. - A. Kincaid

I am looking to return some earrings for a full refund. However, there seems to be a mix-up with the earrings I want to send back. I need to return all the pink sapphire, Mystic topaz, and pink topaz earrings I purchased. I only wish to keep the fireball and black diamond earrings. I hope this can be rectified as I did not intend to return the fireball earrings. The total value of the earrings I would like to return is $[redacted].00. Thank you.

I purchased a Groupon from Houz Of Handz (Beyouteeful Obsessions) on October 3rd, [redacted]. The fine print specified it was only valid with Shabon. I paid $[redacted] for the deal. When I tried to redeem it, the salon owner, Tawanna Baker, informed me she was unaware of the deal for "Shabon" and only allowed her to use the salon when requested. After a call to Shabon, it was revealed the deal had ended, but was not cancelled. Tawanna said she could still do the job for $[redacted], which I paid but later disputed the charge with AMEX. AMEX informed me they stopped the dispute after speaking to someone claiming I didn't know how to redeem the Groupon. This is not my first time using Groupon, and the merchant refused to honor the deal. I am seeking a refund and hope to discuss this matter over the phone at [redacted].

I purchased a Groupon for Lindt chocolate, like I did last year. Recently, I searched for their phone number online. The Burlington, MA store, where I visited last year, was listed. However, the store has since closed, along with the Stoneham store I previously went to. With only a week left to use the Groupon, I realized there are no nearby stores as the offer is "in store only." The remaining options are in another state or downtown Boston, over 20 miles away. Due to the store closures, I am unable to use the Groupon and request a refund. Thank you.

To whom it may concern, I recently purchased a Groupon getaway on November 4th for 6 nights at Occidental Xcaret destination in Mexico. However, it took over 5 hours for the Groupon confirmation email to arrive, making me doubt if the purchase had gone through. Unfortunately, the confirmation email did not mention the expiration date of the deal. When I reached out to Vacation Express on November 12, I was informed that the deal had expired, and I would need to pay an additional $[redacted] for the same package. I am seeking a full refund for this product as I believed that by purchasing it before November 11th, the deal would be secured for booking before the departure date. This was my first experience with a Groupon getaway, and I found it to be more complex than anticipated, lacking user-friendliness. I am disappointed by the challenges faced in using the Groupon getaway service. I kindly request a refund of my money as a gesture of goodwill. Thank you.

I purchased two facials a few months ago, one for myself and one as a gift for a friend to enjoy together. I called Ritual Skin Care in September and spoke with Sondi. She mentioned she would get back to me on October 3rd after her colleague's vacation to schedule our appointments. However, despite several follow-up calls, I have not received any response. I attempted to schedule an appointment on Vagaro for today, but the system doesn't allow booking two appointments simultaneously. I clearly stated in the Vagaro message that we both needed appointments, yet I did not hear back. It is now November 14th, and I am disappointed with the customer service at Ritual Skin Care. I am seeking either to exchange my Groupons for facials at a different salon or to receive a refund. Thank you.

My name is Dale Whitecotton, and my email address is [redacted] I purchased a Groupon for Brakes Unlimited on July 06, [redacted], and redeemed it the following week. Initially, everything was fine, but after 30-45 days, my brakes started to squeal when applying them. Despite my attempts to contact the company, I discovered that they have permanently closed. Now I am left with faulty brakes and no way to address the issue with the repair shop. I am seeking a refund to have another repair shop fix the problem, as I have been informed that the brake pads used are of low quality and need replacing. Your assistance on this matter is greatly appreciated. Sincerely, Dale Whitecotton

I bought a Groupon from RX Strength Massage for a 90-minute Swedish massage. The merchant directed me to contact Groupon customer service as I couldn't use the Groupon due to a previous purchase for a deep tissue massage. When I tried to get another deep tissue massage, it didn't go through, but I could purchase a different type of massage. I knew I couldn't buy two of the same massages but believed I could get a different one under the same offer, as the website allowed me to proceed. I hope Groupon will let me use this Groupon for my Swedish massage since it let me buy it and didn't mention any restrictions. My massage is scheduled in less than 24 hours, so I hope this will be resolved promptly.

I purchased two king-size bed toppers on October 27, but only one was delivered. Unfortunately, my disabled husband signed for the parcel without realizing there should have been two items. After contacting Hermes immediately and facing challenges, I reached out to Groupon six times. However, I received inconsistent information about the outcome, including being transferred to the Canadian outlet. One representative claimed it was delivered, while another stated it was still in transit and would arrive by November 15. I am frustrated and disappointed by this experience. I kindly request either the missing topper to be sent within a week or a refund of £21. I await your prompt response and resolution to this matter. Best regards, Maureen A.