I was looking at a hotel for vacation, went Into to read about it and get final price...

GetHuman1365220's customer service issue with Groupon from October 2018

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The issue in GetHuman1365220's own words
I was looking at a hotel for vacation, went Into to read about it and get final price, we decided to continue to look for something else and I exited the app. Then couple hours later the charge was processed through, which I did not do. I got an email so I went into to cancel and it wouldn't let me. I chatted with customer service who told me that it had to be canceled by *pm but I didn't even know that it was processed till I got the email at *** pm. I was told that they would contact hotel to see if they would cancel and they would let me know. I was told a couple days later that the hotel would not cancel, which was a lie! I filed a dispute with my bank, I didn't even have that much money in my acct. Now my bank has come back and withdrew the money from my acct saying that Groupon said it was a legit charge, again another lie! I called the hotel who told me that the reservation was canceled with no penalty so I contacted Groupon again who wanted to transfer me to the hotel. Uhh frustrating.. contacted Groupon again and asked to have a supervisor contact me and was told they would contact me in **-** hours, that was a week ago still nothing... seems like Groupon is a scam company and I want my money back!!! I also screenshot the fine print on the voucher that stated it had to be canceled ** days in advance and it was ** days in advance but I was told no.. this is not right and I will be making complaints to BBB and whoever else I can if I don't get the money refunded. Groupon should not do people this way!!
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Groupon

Customer service issue
Reported by GetHuman1365220
Oct 17th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 2 customers so far
Similar issue to 70831 others
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Timeline
GetHuman1365220 started working on this issue
Oct 17th 6:47pm