Groupon Customer Service Issues

I used my Groupon at The Taste of Brazil but was disappointed with the experience. The server promptly redeemed the Groupon as we arrived, offering limited food options, prompting us to leave. I spoke to the manager, Carlos N., who explained that the payment goes through Groupon and suggested contacting them via email for a refund. The establishment's contact number is [redacted], located at [redacted] Bustleton Ave, Philadelphia, PA [redacted]. Despite my reluctance to complain, the $49 spent did not match the expected quality. Thank you for your help. Sincerely, T. Amell. [redacted]

I have been a longtime customer when I noticed I was receiving offers outside of my Pittsburgh area. I updated my location but now face issues ordering on my computer, receiving a "CANNOT USE THIS SERVER" message. I attempted to purchase the Wm Penn Hotel Tea offer expiring on Nov 21, priced at $36.00, via phone successfully but received the confirmation email on my computer. However, I cannot access the voucher on my computer due to server recognition issues. I suspect the problem arose when I changed locations. I kindly request assistance to resolve this matter.

My name is Irish Thomas, and I can be reached at [redacted] or [redacted]. On September 3, [redacted], I received a diagnosis of Lumbar radiculopathy and need to undergo physical therapy. I have medical documents to share, but I'm unsure how to attach them here. It appears that the issue arose when I started the DDP Yoga class, causing a flare-up of symptoms. I'm requesting to cancel two unused Groupons: one for a 1-year unlimited online yoga (Code UYDTPBGG) and another for Vida Natural Fitness & Dance (Order Number 1[redacted]01-[redacted]). The classes proved too challenging for my back and hip. I understand that the refunds will be issued in Groupon Bucks. Additionally, I have a concern about a $99 Active Pest Termite Package Control Groupon (#[redacted]) purchased last year. Despite not using it, I was informed it can only be redeemed for termite services, which are currently not feasible for me. I'm seeking guidance on how to proceed without forfeiting the $99. Your assistance is appreciated. You can reach me during the daytime at [redacted].

My headset has completely stopped working. First, the left side stopped, and now the right side is not working either. I have been in communication with Manivannan from Groupon Customer Support for several weeks regarding this issue. However, I have followed the steps provided by Manivannan to contact the third-party merchant as there is no warranty advertised on the deal page. Despite this, I have not received a response within 72 hours. Therefore, I am still seeking a replacement headset. Sincerely, Ms. Fells

I purchased a massage at Lincoln Park Massage Spa in Chicago for my sister's birthday. She had her appointment scheduled for September 30 at 10 am after she called to book on September 22 and provided her credit card details. When she arrived, she was informed that her credit card information was not on file, causing confusion. Although they rescheduled her for October 7, she decided to cancel due to concerns about her credit card security. I contacted the spa for a refund. They acknowledged seeing her in the system but could not explain the mix-up. They offered to reschedule her appointment and provide an additional treatment but advised me to contact Groupon for a refund. My sister feels let down by the experience and is hesitant to return. She followed all the required steps in good faith, and I believe a refund is appropriate given the situation that led to the unintentional rescheduling.

I recently booked a massage for my sister's birthday at Lincoln Park Massage Spa in Chicago. She had scheduled a massage for September 30th at 10 am by calling on September 22nd and providing her credit card information. However, upon arrival, she was informed that her credit card details weren't in the system, despite being previously told otherwise. After being rescheduled for October 7th, my sister decided to cancel due to concerns about her credit card safety. When I contacted the spa about a refund, they acknowledged the error made by their third-party booking firm and apologized for the inconvenience. They offered to rebook her appointment and provide an additional treatment as compensation. My sister, feeling dissatisfied with the experience, declined the offer and prefers a refund. She followed all procedures in good faith and deserves a refund for the inconvenience caused by the automatic rescheduling.

I had purchased a massage for my sister's birthday at Lincoln Park Massage Spa in Chicago. She had arranged a massage for September **th at ** a.m. After providing her credit card information over the phone on September **th, she was assured that her appointment was confirmed. However, upon arrival, she was told that her credit card information was not on file. This led to confusion as she had been initially assured of her registration. Subsequently, a new appointment was set for October *th, but she decided to cancel due to concerns about her credit card security. I contacted Lincoln Park Massage Spa seeking a refund. They acknowledged her name in the system and attributed the booking error to a third-party agency. While they offered to reschedule the appointment and add an extra treatment as a gesture of goodwill, they advised me to reach out to Groupon for the refund request. My sister has lost trust in their services and is reluctant to return for the massage. Given the circumstances and the involuntary rescheduling, I am seeking a refund for the missed appointment on behalf of my sister.

I contacted Andrea via live chat two days ago to inquire about my order that hasn't shipped yet. I placed my order on October 8th, and she mentioned it would be delivered by now, which it hasn't. I'm disappointed and eager for my order to be shipped promptly as I've already been charged for it. Interestingly, my mother placed her order the same day and received it promptly. I'd appreciate it if my order could be shipped out without further delay. Thank you for your attention to this matter.

I visited a store only to find it closed for renovations. I dined at the adjacent establishment where the staff mentioned that the owner, associated with my Groupon deal, had visited over the weekend to inform them of a permanent closure. Waiting for a refund from Groupon, I received an email from the store advertising another Groupon deal. Despite numerous attempts, I have been unable to reach the store for clarification. I am compelled to prevent others, including Groupon, from falling victim to potential scams. Kindly contact me at [redacted] at your earliest convenience. Thank you.

I scheduled a massage as a gift for a friend on Saturday. I contacted the manager, sending a Groupon screenshot and my credit card details for the tip. However, upon arrival, the place was closed. The manager claimed my friend didn't show up, despite cashing in the Groupon. Threatening to share my experience online, she offered a couples massage on a Saturday. Despite contacting her again today, she's now restricted bookings to weekdays, knowing we can't make those times. I possess email evidence supporting my claims and find this business practice unacceptable. Seeking a refund, I plan to reserve the massage elsewhere.

The South Pasadena Dental Group diverted from using Groupon and recommended cash payment on arrival. In-person, they asked for proof of the Groupon deal ($33 for a dental exam, X-ray, and cleaning) via a screenshot, which I provided, and then paid in cash. The dentists mentioned excessive plaque and inflammation on my gums after the exam and X-ray. They indicated the presence of cavities, leading to the unavailability of the cleaning service unless opting for a costly $[redacted] deep cleaning instead. Despite my request for a basic cleaning to address stains and buildup, the service was declined. On top of that, the front desk provided a $20 refund, leaving me having paid $13 for the exam and wasted 1 1/2 hours.

I purchased a Groupon for Sam's Club on July 22, [redacted], for $35. I never activated it due to illness. When I went to the store yesterday and showed them my receipt, they requested a code which I couldn't find. Long story short, I ended up purchasing a membership as I needed something from Sam's that day. I would like a refund instead of credit because I had to buy a membership again. The credit card on file was canceled due to fraud. Please let me know how I can get my $35 back. I am a disabled senior and this experience has been troublesome. Thank you for addressing this promptly. Sincerely, D. L. Email: [redacted]

I am Marcus A. and wanted to share my experience with a recent purchase from your website. On October 5th, I ordered a 1/2 carat sunflower diamond ring in a sterling [redacted] setting and was excited to receive it. Unfortunately, the ring was delivered on October 19th, [redacted], in a box that was not marked fragile or securely packaged. When I opened it, I was disheartened to find the ring crushed and missing one or possibly two stones. This was meant to be my wife's wedding ring, and receiving it in such a damaged state was truly disappointing. I am hoping to either get a refund or have a new ring sent to me in better packaging to avoid this issue in the future.

I purchased a voucher for Optical Experts at their Avondale location for $42.50, expecting $[redacted] value. The voucher was meant to cover an eye exam, frames, and lenses. I scheduled my appointment for 10/18/[redacted] at 11:15 a.m., the same day I bought the groupon. The eye exam went well, but things changed when I tried to get my glasses. I was told I couldn't get the basic lenses and had to pay double for them, not the $60 allotted in the groupon. They also only had expensive frames and said the cheapest option would cost $[redacted] total, requiring an extra $[redacted] payment. Since I didn't pay, they refused to give me my prescription. I wish I had known this beforehand and feel deceived despite reading the fine print. I believe a refund is fair since I left with nothing usable. Your prompt response to resolve this matter is appreciated.

I purchased an escape room coupon for my boyfriend's birthday, but I couldn't use it as the coupon disappeared despite being valid for another 90 days. I have the PayPal receipt from September 5, [redacted]. The transaction ID is [redacted]. The payment was $31.20 USD via my email [redacted] I'm looking for assistance regarding this issue as the coupon should still be valid for use. Thank you.

Hello, I encountered an issue with coupon order #[redacted]01. The main problem was with the reservation process. The phone number provided was incorrect, making it impossible to contact the person. The individual I gave the coupon to went to the specified address only to discover that the main contact person listed, Francesco of Paddle Lab, no longer works there and hasn't been there for about a year and a half. Despite locating Francesco's new contact information online, attempts to book a reservation were unsuccessful. Although he initially confirmed a reservation for the weekend, he has since gone silent and is not responding to calls. It appears to be a questionable situation. I am interested in opening a dispute with him to seek a refund or potentially acquire a new coupon of equal value.

Hello, I am Diana K. I am seeking a refund for a Groupon bought for Cloud 9 Day Spa under order number [redacted]-[redacted]-[redacted]. I paid $91. Due to incredibly poor customer service from Cloud 9, I wish to return the Groupon. Communication was difficult as they use text messages, and they failed to confirm the appointment properly. On arrival, only limited services were available due to their relocation, and the staff were unaccommodating. They also mentioned an undisclosed service fee. This experience has been disappointing compared to my previous Groupon encounters, and I kindly request a full refund. I look forward to using Groupon in the future at other establishments. Thank you for your assistance in this matter.

I have been using Groupon for a long time. I am currently trying to buy some clothing items. I am encountering two confusing error messages that are hindering me from completing my purchase. The first message states, “Purchase could not be completed. Invalid delivery type specified for option.” The second message says, “Sorry, but there is not enough quantity available to satisfy your order. Please adjust your order.” I have double-checked my account details to ensure everything is correct. I considered selecting a different delivery provider like Fed Ex, but that did not resolve the issue. I am only buying one of each item, and there is no indication that the items are out of stock or that I need to purchase multiples. I am unsure what is causing these problems.

I bought tickets for the Coral Gables Food Wine and Spirits Festival. I got the voucher, which I thought was enough because it had the event date as the expiration. Then I received an email to redeem it but couldn't. I tried again today and still can't redeem it. I paid $[redacted] for VIP single-day admission for two, but the website is only showing tickets for $99 plus fees. I'm frustrated because I put this trip together to celebrate my birthday in Miami from Daytona Beach.

I bought 4 Groupons for Dark Harbor on the Queen Mary for October 19, [redacted]. Upon arrival, we were directed to another parking line, which led us to downtown Long Beach despite having an ADA sign displayed. There were no clear signs for Dark Harbor parking, making it challenging for my ADA passenger. We attempted to return to the port's parking lot but couldn't find a spot. We didn't use our vouchers, and the experience was disappointing, especially for my friend who came from San Diego. I hope to visit again, but the lack of clear directions and accessible ADA parking has left me frustrated.