Groupon Customer Service Issues

I purchased a Groupon for Micro Needling at Polished Image Salon in Salt Lake City. My voucher number is [redacted]5. I had scheduled my appointment for 5:00 pm on October 15, which is my only day off. However, at 3:30, the owner informed me she was running behind, and at 4:40, she told me she was an hour behind and needed to reschedule. Unfortunately, I cannot reschedule as I will be leaving Salt Lake City for an extended period. I was taken by surprise that she waited until the last minute to inform me about the rescheduling, as I had already arrived and was prepared for the appointment. I had specifically mentioned that the 15th was the only day that worked for me due to my acting commitments. Although she initially agreed to a refund, her response turned hostile when I explained I couldn't reschedule. I would appreciate a refund of $74 for this unacceptable experience with the salon and the Groupon deal.

I arrived five minutes early for my appointment on 8-20-18, but Matthew Adcock was not present, and no one else was either. Despite texting him and waiting for 20 minutes, I received no response. Eventually, his assistant contacted me on 8-29 and rescheduled my appointment for 9-12. However, two days before that appointment, I was informed that he was out of the lash product and needed to reschedule again. Since then, from 9-10 to 10-15, a total of 35 days, I have not been contacted. I no longer trust him to perform any treatments, especially those relating to my eyes, and I am now requesting a refund.

Dear Sir/Madam, I was given a voucher last Christmas from my parents, which expired on the 31st of May [redacted]. Unfortunately, I couldn't use the voucher due to my father-in-law passing away and being in a car accident, which required me to receive treatment. I would like to redeem this voucher for a one-night stay at Hotel Maritime Portland for 2 people and a small dog, including a sea view, a three-course evening meal for 2, and breakfast. The voucher code is 001064ND8, reference number [redacted]79. I have been feeling quite down and really need a break, so I would greatly appreciate any assistance in redeeming this gift. I believe my mother may have purchased it online. Please help us with this if possible. Best regards, Claire Crabb

I have visited afternoon tea venues through Groupon multiple times, having good experiences. Recently, I purchased two vouchers for a lavish afternoon tea at Mont Calm Hotel for four people to celebrate my daughter's birthday. Despite its promise of being a 5-star experience, upon arrival, we were led to a disappointing room that did not match the hotel's grandeur. The crockery was unappealing and cheap, making the experience feel lackluster. The food's presentation and taste were average, but the real issue arose when my son and his fiancé fell ill after consuming the salmon sandwiches, hinting at potential food poisoning. My daughter and I refrained from eating the salmon and were luckily unaffected. Instead of leaving negative reviews, I hope we can find a resolution to this matter.

I contacted you via email two days ago regarding my order number [redacted]. An advisor informed me that the item would be refunded to my Groupon account for future purchases. After confirming my agreement via email, I have yet to receive confirmation or the refund. My name is Gurmare S. from 8 Govan Road 1/3 G511HS. I received a damaged mirror in my recent order, which I paid £31 for. Despite sending evidence photos, I was only offered £6 to keep the broken item or return it, which I find unacceptable. I am disappointed and inconvenienced by this situation. I'm seeking a full refund or a replacement as a loyal Groupon customer. I've requested a manager's callback at [redacted]2 twice with no response.

I am experiencing issues with a return on my Groupon that does not match my credit card statements. Despite multiple live chats, the problem persists. I urgently require a detailed transcript of all transactions, including the purchase and refund timestamps, amounts, retailers, and quantities. Additionally, there is a longstanding pending transaction matter on my Groupon account. I am seeking a prompt resolution and insist on a callback. My patience has worn thin due to the lack of action from your agents. Immediate attention to this matter is crucial.

I had a disappointing experience with Tint Star, a merchant listed on your app. Despite showing 4 out of 5 stars on Groupon, a quick Google search revealed their actual rating to be 1 star across the board. Relying on Groupon's reviews, I booked an appointment but the guy was an hour late. He convinced me to return the Groupon, promising a better film and warranty directly through him. However, the job done was subpar with bubbles and parts peeling off. His response about the issues being weather-related and uncertain coverage is unacceptable. I paid $[redacted] for this service and feel misled. Please reconsider partnering with this merchant as he manipulates customers to avoid Groupon fees. I request a reimbursement of $[redacted] and removal of any positive reviews. This experience stands out negatively, contrary to my previous positive interactions through Groupon.

I made a purchase on Groupon for a 3-piece suitcase set and two Samsung headphones. Initially, I used $90 in Groupon bucks and paid the remaining $38 with a credit card. I needed to change the delivery address but was told it was not possible after a 2-hour window. Eventually, I was promised a refund of $[redacted].61 in Groupon bucks to cover the total cost. Unfortunately, I mistakenly re-ordered without using the Groupon bucks and had to cancel that order. When trying to locate my Groupon bucks, I had a chat with a representative who claimed I only had $90, which led to a disagreement and an abrupt end to the chat. I reached out again via chat, but despite being promised an email follow-up after Sunday, I have yet to receive any further communication about the issue.

I am currently pregnant and had scheduled an ultrasound appointment using a Groupon voucher. Following all the instructions, paying the deposit, and receiving confirmation emails, I arrived for my appointment but found the office empty. Despite trying to reach them through phone, email, and text, there was no response. After checking their website, I discovered a different address listed. I rushed to the new location only to find it empty as well. This has been incredibly frustrating as I have been driving around for two hours with my husband, ultimately missing my appointment to see my baby. I am looking to file a complaint about this situation.

Good evening, I am requesting a refund for my Groupon voucher for Eyecandy Lashes. I had an appointment scheduled for today at 6:30pm after confirming the location via text message. Upon arrival 20 minutes early, I discovered the address was a Child Psychologist Office with no signage for Eyecandy Lashes. I explored the basement with no luck finding the business either. Leaving at 6:25pm, I later received texts and calls at 6:28pm. Due to the lack of clear identification and feeling uncomfortable, I left without responding. Please refund my purchase as I prioritize safety for services involving closed eyes for extended periods. Kindly contact me via email to address this matter. Thank you for your assistance and understanding. I apologize for the lengthy explanation, but I wanted to provide clear details.

I purchased a voucher for six sessions of soprano ice laser hair removal but have been unable to use it. Despite my attempts to schedule appointments, the company has not been responsive, and now the voucher is expiring today. I have tried contacting them multiple times without success. I also attempted to reach out to Groupon for assistance, but I have not been able to get through. Today is the expiration date, and I am requesting a refund since I was not able to utilize the voucher due to the lack of responsiveness from the company. Customer: Anbar K.

I visited Crystal Skin with my mother for two 1-hour facials with 20-minute massages. Despite difficulties finding the place and the language barrier when calling for directions, we arrived to a dirty establishment. I hesitated to use the Groupon but was convinced they would utilize their machines, which turned out to be minimal. During our session, the woman working on me left midway through the facial, leaving my mother's technician to tend to both of us in less than an hour. The facial seemed inadequate, essentially applying what I believe was Vaseline and a brief facial massage. The 20-minute body massage was rushed and incomplete. The overall experience was disappointing considering past facials I've had. The unclean environment added to our dissatisfaction. I wish to be contacted regarding this issue at [redacted]. This experience was not up to the standard I expect from using Groupons.

I recently bought a Groupon deal for Invisalign treatment priced at [redacted] CAD. Initially, the dental office reviewed it during my early examination and everything seemed fine. However, when I was ready to commence the treatment, they informed me that they no longer offer that specific deal. Instead, they would only deduct [redacted] CAD from the full price, which now stands at [redacted] CAD. I explained that the original Groupon I purchased had a different agreement than what is now displayed on their website. Unfortunately, the office asked for evidence in the form of my original voucher, but the title in my email contradicts the current deal on the Groupon site. All I have as proof is a screenshot from my email.

I was researching a hotel for a vacation when I decided to explore other options and closed the app. Later on, I found out that a charge was processed without my consent. Despite my attempts to cancel the reservation via email, I was told it needed to be done by 2pm, a detail I was unaware of until receiving an email at 2:54pm. Customer service mentioned they would check with the hotel, but later claimed they refused to cancel, which turned out to be false. After involving my bank, they sided with Groupon even though the hotel confirmed the cancellation without a penalty. Frustrated with the lack of resolution, I requested a supervisor callback from Groupon, which has yet to happen. Feeling deceived, I believe Groupon mishandled the situation by not honoring the cancellation policy clearly stated in the voucher. If my refund is not processed promptly, I am prepared to escalate my concerns to relevant organizations like the BBB.

I purchased tickets via Groupon for a San Diego whale watching cruise. Initially, I bought four tickets and later added one more. The confirmation numbers for my bookings are cbxam and cbwzz. Despite being from Missouri, we planned this activity for our trip to San Diego. The tickets were for the Sunset Cruise scheduled on October 12th at 4:30 p.m. Unfortunately, due to an Uber mix-up where we were left at a liquor store in San Diego, we missed the cruise. I attempted to rectify the situation by offering to pay the driver in cash, but he declined. I am Kathy G. and made the Groupon purchase. As we have returned to Missouri, the tickets are no longer of use to us. regrettably, Cruise San Diego has refused to provide a refund or credit.

I had an issue with my Groupon Bucks being automatically used for a purchase without my consent. I contacted Groupon for help on how to keep my Bucks separate. Despite a representative removing $43 from my account with a promise to reinstate them, I have not seen the Bucks returned. I am frustrated and disappointed that the promised action was not fulfilled. Can you please restore my Groupon Bucks to my account so I can use them as needed? If possible, contact me at [redacted] at your earliest convenience to address this matter. Thank you. - UV

I am frustrated with my recent Groupon purchase for a trip to Newark airport with Century 21 Limo. Here is a summary of our text exchange regarding the service. I feel misled and believe there may be deceptive practices involved. I request a refund for Groupon [redacted]1 and seek resolution for the inconvenience this has caused. Thank you.

I recently purchased a Groupon for Salon Rojo in Saskatoon. After receiving an email about a phone number change, I contacted the salon. The number on my printout directed me to Harlingtons of London instead. I spoke to Harlingtons, who confirmed I couldn't use the Groupon with a different stylist. I tried to redeem another Groupon from [redacted] but was denied because the stylist had cut my hair years ago at a different salon. I believe this is misleading advertising and would like a refund for both Groupons. The stylist's outdated techniques, like using a rubber cap for highlights, are concerning. I think it's unfair that he uses a different salon name to book appointments. I regret buying these Groupons under false pretenses.

To the Manager of Groupon, I'm reaching out to address a concerning matter regarding a handbag I recently purchased from your company. The product description clearly indicated that it was made of genuine leather; however, upon inspection, I discovered that the bag is actually made of PU leather. This discrepancy has left me feeling disappointed and frustrated as it seems your company may be providing inaccurate information to customers. I was shocked to encounter this issue with a reputable company like yours. Misleading information, whether intentional or not, is unacceptable and potentially illegal. I am requesting a full refund for the item and also reimbursement for the delivery charges, as I would not have made this purchase if the material was accurately described. I trust you will address this matter promptly. Thank you for your attention to this concern. Sincerely, Aneta SB

I contacted Groupon regarding a voucher I purchased for a company called Vagaro that had gone out of business. Despite my attempts to redeem the voucher, other tanning companies would not honor it. I requested a refund through Groupon but encountered difficulties with the customer service agent. They disconnected the chat due to my slow typing speed and suggested exchanging the voucher for another offer. I repeatedly explained the situation but felt unheard. After waiting for a response, I discovered an email in my junk folder from Groupon, giving me only four days to reply. Unfortunately, I was unable to find a phone number with a live representative to address this issue promptly. The handling of this situation by Groupon is causing frustration and making me question their service. I hope for a resolution soon.