Groupon Customer Service Issues

I am requesting a refund for the Pearl Vision Groupons I bought in July [redacted]. When trying to use them on the last day, I was informed that a current eye exam is required, which was not specified on the voucher. The redemption details on the voucher state that it can be redeemed at Pearle Vision for the goods/services listed, without mentioning the eye exam requirement. I feel misled by this omission. The voucher terms exclude combining promotional value with other offers, cash redemption, covering tax/gratuity, as well as prohibiting reproduction, resale, or modification. Pearle Vision is accountable for all goods/services provided and any resulting damages or injuries. I seek resolution as the voucher was not clear on necessary conditions for redemption.

I bought 4 Dark Harbor Groupons for October 19, [redacted], but when I arrived, confusion at the parking lot ensued. Despite displaying an ADA sign, we were redirected, leading us to downtown Long Beach. Signs for Dark Harbor parking were lacking, causing frustration. Reversing to the port for parking was unsuccessful. Unfortunately, we couldn't use our vouchers, and the ordeal made it challenging for my ADA companion. This experience was disappointing, especially as it disrupted plans with a friend from San Diego. I hope to revisit, but I seek clarity on ADA parking and a resolution regarding the unused vouchers.

I bought a Groupon in June [redacted] for a dinner at Garden Cucina and Bar in Calgary, AB, Canada, scheduled for Oct 20, 6 pm, which was yesterday. When I tried to change my reservation to 7 pm by calling the restaurant, I was informed that Garden Cucina had closed over a month ago. The person who answered stated they were the new owner of a different business not affiliated with Groupon, opening on Nov 1, and could not assist me. I am looking to be fully refunded for my Groupon for this location and would like to cancel my Groupon membership due to similar incidents happening thrice. How can I proceed to get my money back? The voucher number for this Groupon is [redacted]2 under the name A. Gislason. Thank you for your help.

Beste Groupon collega, Ik ontving 2 tickets voor de musical Cats in Amsterdam op 8 januari [redacted], besteld via Groupon op Facebook door mijn zoons. Hoewel ik een print met nummer en barcode heb, las ik later dat de tickets per e-mail zouden worden verstuurd. Mijn zoon heeft ze niet ontvangen, vermoedelijk doordat ze naar een oud e-mailadres zijn gestuurd na een verhuizing. Het vouchernummer is 2519F5F6DE en ze zijn mogelijk verstuurd naar [redacted], wat nu [redacted] moet zijn. Mijn zoon heeft contact proberen opnemen, maar zonder succes. Hij heeft vorige week gemaild maar kreeg geen reactie. Kunnen jullie ons helpen?

Hello, I hope you are doing well. I recently bought a Groupon for a touch massage service valued at $37. Over the past 3 and a half months, I've attempted to schedule a session by calling them, but no one has ever answered the phone. When I went to their location in person to arrange an appointment, the door was locked, and no one was available. Unfortunately, my Groupon expired on October 13, [redacted]. I reached out to an employee through Instagram direct message and was informed that the service no longer partners with Groupon, despite my purchase through the Groupon website. I find this situation unprofessional and would like a refund of the $37 I spent.

I purchased $26 worth of AMC show credits for only $13 but had a terrible experience during my visit. Despite reserving a seat online, the staff could not locate my reservation when I arrived to watch the premiere of Michael Moore's new movie, "Fahrenheit 11/9" in Tucson, AZ. The manager was unhelpful and I was nearly late for the film. It's been around 30 years since my spouse and I last went to the movies, and the experience was not enjoyable compared to how it used to be. The excessive amount of commercials, loudly cranked up previews, malfunctioning recliner seats without instructions made the experience even worse. I doubt I will return to AMC or any other theater in the foreseeable future after this disappointing and unpleasant encounter, especially given the manager's insinuation that I was being dishonest.

My sister and I bought massage vouchers for our other sister's birthday. When we called to schedule, the company didn't have available slots before the vouchers expire. We requested an extension but they refused. Additionally, my sister is pregnant (under 12 weeks) and unable to have a massage. The company offered a mini treatment instead of the full one we paid for. We are trying to make it work for our family celebration, but the company is not cooperating. They sold us a service they can't deliver, so we're seeking a refund to find a more suitable option. Thank you, Emma.

I purchased tickets for the Trans-Siberian Orchestra show in Rochester, NY on November 29, [redacted]. Initially, I bought 8 tickets with my Discover card, but there was a payment issue. I then used my Visa card to successfully place the order. Subsequently, I received conflicting emails regarding my ticket purchases. I now have 16 tickets for seats on opposite sides of the arena. I would like a refund for one set of tickets. Despite dealing with this issue for a month, I have yet to receive a satisfactory resolution. If necessary, my next step will be contacting the New York Attorney General's office. -Wayne Crysel

I encountered several issues with my move by Meathead Moving Company: Issue #1: I bought a Groupon and contracted the company to move my belongings into their storage facility. Despite detailed planning, they only moved less than half of what was agreed upon. They argue they stayed within the cost limit but it was meant for the entire job, not just the incomplete part. Resolution Requested: I believe I should only be charged for 40% of the quote, minus the additional costs for completing the rest of the job myself. Issue #2: They insisted on the largest storage unit but I only needed a smaller one, leaving the unit mostly empty. Resolution Requested: I should be charged for the appropriate size unit, not the largest one. Issue #3 (most concerning): The initial moving and storage costs provided after using the Groupon were not accurate as promised by the representative. Note: Groupon terms allow monthly repurchases. I'm seeking a fair resolve for these issues.

Dear Customer Support, I purchased two tickets for Universal Studios Hollywood with the "one-day Go Los Angeles Card for one Adult (Ages 13+)" for my sister and myself. When we tried to use the tickets, they were invalid, forcing us to buy new tickets at the gates. This was disappointing and I am seeking a refund of $[redacted] ($84 x 2). The tickets explicitly stated that Universal Studios Hollywood was included, but they did not work. This is a system error that needs to be addressed promptly. I urge you to rectify this situation and provide a full refund. I eagerly await your response to resolve this matter promptly. Thank you, Sofie Curtis

I purchased four Groupon vouchers for anklet bracelets from Monogram Hub, which are set to expire on October 25. I had trouble applying the redemption code "gpank5azquytl7q" to the first order and was concerned about entering my credit card information, fearing I would be charged the full price of $64.99. I attempted to contact the company with no response, leaving me hesitant to proceed with the remaining three orders intended as Christmas gifts for my granddaughters—Marissa, Mollie, Melina, and Mira. This situation has been distressing for me, especially considering my limited budget as a senior citizen. I rely on Groupon for my purchases, but this experience may impact my future shopping decisions. I am seeking assistance before the expiration date to either receive the bracelets as ordered or a refund. Thank you for your attention to this matter. Regards, B.R. [redacted] [redacted] [redacted], Leesburg, FL [redacted]

I purchased a Groupon for Intrinsic Image for a pedicure. I attempted to contact them by phone and online for an appointment but haven't had success. Despite their online listing showing they’re open from 10 a.m. to 8 p.m., they were closed when I went by. After multiple attempts online, I could only secure an appointment for March 4th, well past my Groupon expiry date of February 18th. It seems unlikely I will be able to use this offer due to the lack of availability and communication. As I can't visit them daily due to work commitments, I would appreciate a refund for the $25 paid for the Groupon.

My spouse and I went on the "Greek Island Escape 10 Days" trip booked through GROUPON with confirmation code AA22654. During the trip, we encountered an unexpected change with the ferry service from Mykonos to Santorini, which required each passenger to pay an additional $[redacted]. Despite the onsite representative's assurance of a refund, the tour company's policy mentioned that travelers are responsible for extra costs due to unforeseen circumstances. Upon contacting the tour company and receiving no assistance, I turned to GROUPON's customer service via chat. Unfortunately, the chat abruptly ended when I sought clarification on the issue. The lack of transparency regarding the policy details and the unsatisfactory response from both the tour company and GROUPON have left me feeling frustrated and disappointed.

I received a notification from Hermes today that my delivery was on its way. However, upon returning home, I found a delivery slip indicating the parcel was left on my doorstep. Despite searching thoroughly, I could not locate the package. I am worried as my doorstep is not a secure place for deliveries and it could have been taken by someone passing by. I suspect this might be my R2-D2 Sphero order from Groupon. Please, can you assist in communicating with Hermes to investigate and arrange a prompt re-delivery of the missing parcel?

Hello, I recently bought a Groupon for a cruise with my friend. We carefully read all the details and contacted to make a reservation. However, the information in the fine print was not clear enough for us to understand the fees involved. It just stated "have credit card at check-in" for a $[redacted] tax fee, and we assumed it meant during check-in at the start of the cruise. Unfortunately, that was not the case. Additionally, there was an unexpected $[redacted] fee or $12.50 per day while on board that was not disclosed. We were not prepared for these additional costs, and what we thought was a $[redacted] deal turned out to be a $[redacted] expenditure. We hope to get a refund for these fees. It's disappointing that this information was not clearly outlined in the terms, making it unfair for us not to be eligible for a refund.

I'm Tracy P. I placed an order with your company but haven't received any updates. I was informed I'd receive my items by the 21st, but nothing has been shipped. I'm frustrated as a paying customer. I've changed my email to [redacted] but haven't received any notifications. If I don't hear back, I may have to request a refund from my bank and seek legal advice.

Hello, I have faced challenges with my health, preventing me from contacting Groupon earlier. I have paid for services like hair treatments but have been unable to redeem them due to various issues. Moving from Brisbane to the Gold Coast without a car has made it difficult for me. Could you please assist me in looking into the services I have missed out on due to my circumstances? I would appreciate your help in resolving this matter as I still wish to utilize the services I have paid for. Thank you for your understanding during these difficult times. Sincerely, Katie JJ Turnbull.

I received a Groupon for a massage, but scheduling an appointment was challenging. The vendor was hard to reach, so I booked the only available slot, despite it being inconvenient as I live two hours away. An hour before my appointment, they canceled via text, claiming my therapist was unavailable. I asked for an alternative therapist but was refused as none were available that day. I requested a refund due to the distant next appointment and travel costs. The vendor's response was unprofessional and rude, questioning my decision to drive two hours and suggesting I go elsewhere. Their disrespectful behavior has made me hesitant to use Groupon again. I have saved our conversation and would like to send it to Groupon for review. I urge Groupon to reconsider featuring this vendor.

Around a week ago, I hired a company called DapperMaids for some cleaning at my residence. I made the payment through a Groupon deal I had purchased. Recently, I discovered an extra charge of $73.50 from DapperMaids on my bank statement, which was unauthorized since I had already paid them through Groupon. As a result, my account now has an NSF fee of $33.00. This unexpected charge has caused my account to become overdrawn. I attempted to contact both Groupon and DapperMaids via email four days ago but have not received any responses. I just sent them another email, as I do not have a phone number to reach out to either company, and their websites do not display a contact number.

I had scheduled two appointments, but they canceled one due to a plumbing issue and rescheduled for the next week. As a person with disabilities, I faced challenges when I arrived for my appointment only to find the establishment closed despite the open sign being on. I attempted to contact them but got no response. My son had to come back to pick me up as I can't stand for long periods without my cane. The lack of posted hours further added to the frustration. Even after receiving a confirmation text, the inconvenience I faced has led me to request a refund. This experience has left me feeling skeptical about their services, and I do not wish to continue dealing with this merchant.