My name is Rebecca Seneriz, i purchased an all inclusive getaway to what was advertised...

GetHuman-rmseneri's customer service issue with Groupon from October 2018

69828 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-rmseneri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rmseneri's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rmseneri will want to follow the link below to head to their help center. We will check on GetHuman-rmseneri later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rmseneri may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-rmseneri's own words
My name is Rebecca Seneriz, i purchased an all inclusive getaway to what was advertised as a * star resort in San Jose del Cabo. The experience was absolutely awful. My significant other and I arrived, and upon entering our room noticed many health code violations. There were cigarette holes on the couch which were attempted to be covered by pillows. The sheets were dirty, the shower had paint marks along the baseboards, the employees were using pool towels for the ground while performing maintenance, the kegs were on the ground in the bar, not to mention the glasses used at the bar were visibly soiled. We stayed for one night and had to immediately leave, this place was worse then a motel. Also we could barely use the WiFi, it was not available in our room and majority of the resort. We checked out October ** at *:** AM and had to spend money to stay elsewhere. I have documented photos and would like a refund for this god awful experience we had. The resort stated we must go through groupon to receive a refund and that is my full intention after what we had to go through.
GetHuman-rmseneri did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-rmseneri fixed the problem
We are waiting for GetHuman-rmseneri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-rmseneri fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rmseneri
Oct 15th, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 69828 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-rmseneri started working on this issue
Oct 15th 5:19pm