Groupon Customer Service Issues

I have been stuck in a frustrating situation with Groupon and the store where I bought a voucher. I purchased a voucher for a discounted set of eyelashes, but since then, I have not been able to secure an appointment. Groupon recommended that I discuss the expiration date with the store to see if they could still honor the deal, but the store confirmed they couldn't. If I had known about the lack of available appointments, I wouldn't have made the purchase, especially considering the cost. The owner of the store suggested I reach out to Groupon for a full refund. I am eager to resolve this issue as soon as possible. Appreciate your attention to this matter. Thank you.

I bought a Groupon on September 24 for 6 hours of house cleaning from Way 2 Clean. Today, Connie came to clean, thinking it was for 4 hours instead. I explained it was for 6 and she advised me to contact Groupon to adjust it to 4 hours. Connie Lawrence, the owner, also emailed Groupon from my home, suggesting I seek a refund from them. Initially, I inquired if she could return for the remaining 2 hours, but she mentioned it wasn't possible with the Groupon terms. Now that she's left, I've noticed areas she missed cleaning, and I won't be rehiring her. Moreover, I used a 20% off coupon when purchasing the Groupon, but I'm unsure how that applies. This experience has left me dissatisfied, hoping for a resolution. This is the first time I've encountered such an issue despite buying numerous Groupons before.

I bought a Groupon for a massage last year, during which I experienced assault. Despite my requests for a phone call to discuss the issue, I was repeatedly asked to email the details. This lack of sensitivity added to my stress. I never received a refund, and the massage deal still appears on Groupon. Recently, a detective contacted me about another woman who reported a similar incident with the same masseuse. This led to felony charges. Groupon's handling of my situation following the assault was unacceptable. I expect a refund and a personal apology via phone call from management for the distress.

On October 3, [redacted], my wife and I traveled to Chicago for a quick getaway and were eager to experience an architectural boat tour. Unfortunately, upon purchasing tickets through a Groupon deal, I discovered the tours were only available on weekends, not on the day of our visit. I paid $[redacted] for tickets we couldn't use, as we had to leave by Friday morning. I kindly request a refund and urge the company to improve the clarity of their advertising. Due to my stage IV cancer and disability, this refund is crucial for my family. Please advise on the refund process. You may contact me at [redacted] or via email at [redacted] Your prompt assistance is greatly appreciated. Thank you for your understanding. Sincerely, M. L.

I used a Groupon at Fun Spot in Fayetteville, GA on October 6, [redacted]. The total for one child (6 years old) and one adult for unlimited access was $53.90. However, my bank statement shows an additional charge of $24. My total should have been $53.90, not $53.90 plus $24. I am unsure why this extra charge was applied. I have receipts for my purchases including $10 for arcade games, $5 for parking (paid in cash), and $7.47 for 2 icees. Please help me understand and refund the extra $24. Thank you.

I noticed a discrepancy in pricing between booking on Groupon for $61.50 and booking directly with Majestic Cruises for $59 for the same fall foliage lunch cruise on 11/3. The deal offers $[redacted] value for $59 for one adult. The cruise lasts for 3 hours aboard the Majestic Princess up the Hudson River, showcasing the stunning fall foliage. Children between 4 to 12 years old are priced at $29.50. Join us for a scenic journey through the Hudson River to admire the vibrant colors of autumn on the Fall Foliage Lunch Cruise. Visit their website for more information and bookings.

I have been trying to reach out to ZZZDen for weeks to book an appointment. After numerous unanswered calls, I finally contacted the owner through Facebook messenger. However, the owner was rude and insisted on setting an appointment that suited her schedule, not mine. We agreed on Thursday, October 11 at 1:00 PM, but I received a text reminder stating Friday, October 12 at 1:00 PM. Despite my efforts to contact the owner, the business was closed when I arrived on Thursday. I am dissatisfied with the service and would like a refund after failing to resolve the issue with the owner.

I am having an issue with my Groupon purchase not showing up on the app. I only received an email confirmation, but without the voucher on "my Groupons," I can't redeem it. I bought a Jiffy Lube service on October 9th for $29.99. I would like either a refund or help from Groupon to make it appear on my app. The order number for the purchase on October 7, [redacted] is 1[redacted]10-[redacted]. Thank you.

I am anxious to receive a response. The difficulty in reaching customer service is frustrating. Live Chat is unresponsive, and I was unable to provide my email for follow-up. I am adamant about canceling my recent purchase of The Artisan Hotel in Las Vegas. A refund is imperative before I can proceed to book another hotel through Groupon. Timely confirmation is essential to secure a better deal elsewhere; thus, a prompt response is greatly anticipated. Following the unsettling reviews about The Artisan, I am resolute in my decision to retract my reservation. My oversight led me to this situation; however, the ambiance portrayed on the website is misleading compared to the unsettling feedback. It is crucial to act swiftly in handling this matter. Thank you for addressing this promptly. Terminate and refund my transaction.

I made a purchase on Sunday, September 9, [redacted] from GROUPON INC GROUPON.COM for $63. I spoke with LaVelle from Window Square at [redacted] on September 7 and scheduled an appointment for October 8 between 9 and 11. However, there was a no-show and no call. After rescheduling with LaVelle for October 11 between 10 and 12, due to hurricane weather, I requested to change the date to October 10, but LaVelle did not call back as promised. Today, October 12, I tried contacting him without success as his mailbox is full. I am requesting a refund of my money due to this unsatisfactory service. Please resolve this matter promptly. - FL Campbell

I reserved tickets for Circus Zyair in Swansea for the 5 pm show tonight. Upon arrival, I was informed I needed proof of booking. I had a confirmation from Groupon with a relevant barcode. After verifying with Circus Zyair this morning, I was told the barcode was sufficient for entry. However, when my husband and son arrived at the ticket office, they were denied entry for not having the correct type of confirmation. This conflicting information left my son disappointed and us frustrated in the rain. The customer service was poor, and the whole experience was disgraceful. I am requesting a prompt refund of £10 and for the company to address this issue accordingly.

I recently purchased a Groupon for a 30"x20" Canvas Print from Canvas on Sale using Groupon # LG-3T2K-3Z4V-PXWG-XJZY. While trying to place my order on 10/8/18, I encountered an issue with entering my credit card information, assuming all costs were covered by the Groupon. After realizing I would need to pay for shipping, my shopping cart appeared empty when I returned to complete the order. Unfortunately, my voucher code had been redeemed, and I was asked by CanvasOnSale to provide a PDF voucher and screenshot of my shopping cart, which I don't have. They advised me to contact Groupon for assistance in obtaining the redemption number. The reference number provided by CanvasOnSale is _00D0NgluX.-5000N1ZDZwL:ref. I would appreciate any help in retrieving my voucher to proceed with my order. Thank you. Beverly

I accidentally ordered two of the same items, resulting in an extra-large, vacuum-sealed dog bed from Groupon that remains unopened. Despite a tracking issue indicated by Groupon's apology, the item was indeed delivered. However, the challenge arises as there is no delivery confirmation link to print a return label due to this tracking problem. The package originated from Hebron, KY, and was sent to me, Sue J., at [redacted] S 76th East Ave, Tulsa, OK [redacted]. The label displays two numbers: [redacted]41 and USPS Tracking number 9[redacted] 9[redacted] [redacted] 87. Please send me the return label and instructions either via email or mail. Thank you.

Hello, I recently purchased a Groupon for a massage as a gift for my son at Beyond Chiropractic. Unfortunately, due to a change in his visit date, I was unable to use the Groupon on time. I paid $39 for it and when I contacted Beyond Chiropractic, they mentioned they would honor it if an extension is approved. I kindly request an extension until the 31st of October to allow for the massage to be used. Your assistance in this matter would be greatly appreciated. Thank you. ~ L. S-F.

Due to a flight delay, I arrived late and missed check-in. After numerous attempts, I spoke with a staff member who advised me to speak with the manager the next day about canceling the remaining nights. The manager was impolite, indicating my room was reallocated as a "no show" and I was not entitled to a refund or the room. Dejected, I reached out to the regional manager, who is now in touch with groupon on my behalf. I am required to provide a policy number to the regional manager for reference. I am willing to pay for the initial missed night but unwilling to pay for two nights in a room that was rebooked. I have engaged in dialogues with groupon to explore refund options, pending the policy number from the regional manager.

I booked and paid for a stay at Nicotel Bisceglie through Groupon. I shared the codes to make the reservation. Later, I had to cancel due to a family bereavement and reschedule the stay for a later date with the establishment's consent. Now the hotel is asking for the codes, which I no longer have, to cancel the coupon. I have sent them the order number and payment confirmation that I retrieved from my account. Unfortunately, I no longer have the emails, but I am certain I provided them with the codes since they wouldn't have allowed me to book otherwise. I would appreciate it if you could send me the codes again or help me make the reservation. It doesn't seem fair to lose €[redacted] without getting what I paid for. Thank you.

Booking Reference: (#1[redacted]57-[redacted]) I bought a 1-day round trip coach journey and ferry ride to Bruges for two departing on 01/12/18. Unfortunately, the coach pick-up locations are all in London, making it unfeasible for us as we reside in Rugby. I believed that Groupon localized deals based on your area code, assuming the departure points would be in the West Midlands, but this was not specified before booking. Could you kindly refund the purchase to my card? I will seek a more suitable departure point for another trip with your company. Best regards, T. Chamberlain 19 Market Street, Rugby, Warwickshire, CV21 3HG Mobile: [redacted]0 Email: [redacted]

I bought a Caribbean taster menu voucher for a restaurant in West Kensington, which has since expired. When I got the Groupon, I attempted to contact the restaurant multiple times but they never answered. Their website stated they open at 5 pm, but each time I went after 5 pm, they were closed. Consequently, I've wasted time and money on this experience, even bringing a friend along who also wasted her time and money. I've reached out to Groupon's customer service via email but never received a response. I'm very disappointed as this is the first time such an incident has occurred, given that I regularly purchase from Groupon. A refund or exchange would be greatly appreciated. Thank you, Eve.

I accidentally purchased THREE items that I do not want. One of them is an umbrella, which I had ordered correctly a couple of weeks ago. These items are supposed to be shipped to the same recipient as the umbrella, which is not intended. I need these three items to be cancelled immediately. I had only intended to consider items #2 and #3, not to buy them. I contacted Customer Support right after this mistake occurred. Please cancel these three items that were meant to be sent to Steve Jackson at the address where I mistakenly sent an umbrella. Thank you, Lindsay T Stroker, [redacted] Ravencliff Dr, Charlotte, NC.

Order#[redacted] Hello, I recently made a purchase of the "Genuine Marcasite freshwater pearl Sterling Silver ring, 7 3 mm, 3 ct band. Unfortunately, the ring I received seems to have a fake stone and a different band compared to what I ordered. I received the item on 10/11, and on the same day, I initiated a refund request. However, on 10/12 at 8:51 AM, I received an email from Groupon stating that the ring must be returned to the warehouse by that same day, which was not feasible due to the timing of the delivery and email notification. Since I did not notice the email until today, 10/13, I find it challenging to adhere to the return deadlines. I would appreciate it if you could send me the correct ring as per my initial order. If this is not possible, I would prefer a refund for the incorrect item I received. I hope this matter can be resolved promptly. Thank you for your understanding and assistance. Please contact me through the provided email address. Order#[redacted].