Trying to purchase the “Pro” version of an app. Every time I invariably get the error...
GetHuman1959163's customer service issue with Google from January 2019
Help with my Google issue
GetHuman1959163's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1959163 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1959163 can let us know if they help or not.
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The issue in GetHuman1959163's own words
Trying to purchase the “Pro” version of an app. Every time I invariably get the error “Transaction cannot be completed.”*I tried purchasing Google Play credit, both in the app and through the google play website, and got the same message.*I tried using another google account. Same thing.*I called my credit card support, and there’s nothing wrong with my card and I can make other purchases.**All the help I can find is one singular page describing general solutions for a variety of different types of problems. None of them are helpful. I couldn’t find the option for the live chat support either.
GetHuman1959163 did not yet indicate what Google should do to make this right.
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