I have moved to another University and created a new google scholar account here. Howev...

GetHuman-alibala's customer service issue with Google from December 2018

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The issue in GetHuman-alibala's own words
I have moved to another University and created a new google scholar account here. However, my old account which was verified with the academic email address of the former university still shows up.** I am no longer at my old university so I CAN'T LOGIN to that old account in order to delete it. I tried to remove that verified google scholar but I could not.**So, I'm wondering how to delete that old account?
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Customer service issue
Reported by GetHuman-alibala
Dec 7th, 2018 - 6 mons ago
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Seen by 14 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-alibala started working on this issue
Dec 7th, 2018 3:45am
GetHuman-alibala indicated the issue is not fixed yet.
Dec 7th, 2018 4:48pm
GetHuman-alibala indicated the issue is not fixed yet.
Dec 10th, 2018 5:02pm