I am currently locked out of my google account on certain devices, when recovering my a...

GetHuman-lougheed's customer service issue with Google from November 2018

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The issue in GetHuman-lougheed's own words
I am currently locked out of my google account on certain devices, when recovering my account due to forgotten password,. after authorising phone number i am asked to send a recovery email to my parents e-mail, however this was inputted incorrectly when i created my google account therefore cannot be used. When i try to use my replacement email in order to allow google to contact me after reviewing my situation, i am told that there is no way of the authorising my new replacement account and forced to cancel the recovery. Any help would be appreciated.
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Customer service issue
Reported by GetHuman-lougheed
Nov 12th, 2018 - 4 mons ago
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Seen by 11 customers so far
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Timeline
GetHuman-lougheed started working on this issue
Nov 12th, 2018 11:49am