my galaxy note * did a factory reset. I do not remember the password for my google acco...
GetHuman-uliettas's customer service issue with Google from May 2018
Help with my Google issue
First: share to improve GetHuman-uliettas's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-uliettas's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-uliettas will want to follow the link below to head to their help center. We will check on GetHuman-uliettas later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-uliettas may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-uliettas's own words
my galaxy note * did a factory reset. I do not remember the password for my google account and could not access my recovery email at work so my phone locked me out for ** hours. I am a healthcare professional and can not afford to be without my phone as I am on call at all times. My phone locked out at *am on ****. I am afraid to retry because I still don't remember my password and cannot afford to be with out my phone.
GetHuman-uliettas did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-uliettas fixed the problem
We are waiting for GetHuman-uliettas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.