My mom and I are taking a much needed trip after my grandfather, her father, passed awa...

GetHuman-maialee's customer service issue with Frontier Airlines from January 2019

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The issue in GetHuman-maialee's own words
My mom and I are taking a much needed trip after my grandfather, her father, passed away recently. We were excited to fly with Frontier and the flight attendants were kind to us on the plane. When we went to baggage claim we picked up our * suitcases and my mother’s suitcase had clearly been in a puddle. It has “gunk” all over it and has an overwhelming aroma of human urine. We are so upset yet we are trying to not let this get in the way of our trip. For one this is a brand new suitcase and we feel it is ruined and we are quite upset. We’d love to speak to whoever is in charge of the moving of the baggage. We have photos and obviously the suitcase.
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Frontier Airlines

Customer service issue
Reported by GetHuman-maialee
Jan 16th, 2019 - a mon ago
I have an issue with Frontier Airlines too
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Seen by 7 customers so far
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GetHuman-maialee started working on this issue
Jan 16th 4:50pm