I was supposed to fly from Des Moines to Denver on Saturday but because of the snow sto...

GetHuman1964936's customer service issue with Frontier Airlines from January 2019

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The issue in GetHuman1964936's own words
I was supposed to fly from Des Moines to Denver on Saturday but because of the snow storm I could not get to the airport. I was already checked in, so I was unable to cancel or change my reservation. Frontier did not have any flights going out of Des Moines the next day (Sunday) so I had to drive to Kansas City and purchase an additional flight. I would like to be refunded for the flight I paid for but did not take and also could not change or cancel online or on the phone.
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Frontier Airlines

Customer service issue
Reported by GetHuman1964936
Jan 14th, 2019 - 9 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 7 customers so far
Similar issue to 4954 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman1964936 started working on this issue
Jan 14th 9:34pm
GetHuman1964936 confirmed the issue is fixed. Hooray!
Jan 15th 1:48am