I booked a trip through Bookit .com to Cancun. We decided to cancel due to a 'travel ad...

GetHuman1632318's customer service issue with Frontier Airlines from November 2018

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The issue in GetHuman1632318's own words
I booked a trip through Bookit .com to Cancun. We decided to cancel due to a 'travel advisory" we received about the recent murders there. Bookit. rep said i would need to contact the airline in order to receive credit for use of another flight. I am needing to know what to do in order to receive credit for flight *****and **** Departing from Denver to Cancun and Cancun to Denver.**Thank *Lori Candage
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Frontier Airlines

Customer service issue
Reported by GetHuman1632318
Nov 26th, 2018 - 9 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 5 customers so far
Similar issue to 3901 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman1632318 started working on this issue
Nov 26th, 2018 10:35pm
GetHuman1632318 confirmed the issue is fixed. Hooray!
Nov 27th, 2018 1:56pm