I am a long time Frontier Airlines Rewards member and for the very first time I am gett...

GetHuman1027815's customer service issue with Frontier Airlines from August 2018

Help with my Frontier Airlines issue
The issue in GetHuman1027815's own words
I was trying to check on flight schedules before booking a trip from Trenton, NJ to Ft. Myers, Florida. The trace error kept coming up re: my browser and cookies, etc. ... I am a long time Frontier Airlines Rewards member and for the very first time I am getting a trace error when trying to book a flight. It is saying that it does not recognize my browser and I don't know how to resolve this problem. Pretty please HELP! Thank you very much!
This was especially frustrating because I've used this sight for years and have never gotten this error message. It copying and pasting the trace error and could not get it you because the email address would NOT take it. No call back or chat from GetHuman to help me. Today I had to call my own company IT Department and begged them to see what they could do. They very graciously worked through the problem and after considerable effort on their part, the problem was resolved. They did not need to GetHuman - they were human, kind, friendly, efficient and helpful. I've already sent my Thank You to them.
How about some real communication from GetHuman. A robot could have given me what you did - that is, nothing but a chronology of my continuing problem. Not at all what I expected. ,
I've been a customer for at least ** years and I expected some assistance and not just a rolling update saying that I still had the unresolved error.
Since you did not call me back and since I could not get through to the live booking agents at ***-***-**** I was not able to book a Frontier flight. The **** said that there was a very high volume of calls and to call back. I could not get through when I called back and called back. Unsatisfactory!!!
I have an issue with Frontier Airlines too
How GetHuman1027815 fixed the problem
When I never received a callback from you at Frontier Airlines, I called
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Frontier Airlines

Your website to book a flight! There were "Special" flight prices being offered. No, I was not able to get through to book one.
Customer service issue
Reported by GetHuman1027815
Aug 23rd, 2018 - 4 mons ago
I have an issue with Frontier Airlines too
Fixed
GetHuman1027815 shared how to fix
Seen by 15 customers so far
Similar issue to 1933 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman1027815 started working on this issue
Aug 23rd 4:16pm
GetHuman1027815 indicated the issue is not fixed yet.
Aug 23rd 5:25pm
GetHuman1027815 indicated the issue is not fixed yet.
Aug 23rd 5:40pm
GetHuman1027815 indicated the issue is not fixed yet.
Aug 23rd 5:50pm
GetHuman1027815 indicated the issue is not fixed yet.
Aug 23rd 5:50pm
GetHuman1027815 indicated the issue is not fixed yet.
Aug 23rd 6:55pm
GetHuman1027815 confirmed the issue is fixed. Hooray!
Aug 24th 5:57pm
GetHuman1027815 confirmed the issue is fixed. Hooray!
Aug 24th 6:41pm
GetHuman1027815 confirmed the issue is fixed. Hooray!
Aug 24th 11:44pm
GetHuman1027815 indicated the issue is not fixed yet.
Aug 24th 11:45pm
GetHuman1027815 indicated the issue is not fixed yet.
Aug 25th 12:04am