I am a long time Frontier Airlines Rewards member and for the very first time I am gett...
GetHuman1027815's customer service issue with Frontier Airlines from August 2018
Help with my Frontier Airlines issue
The issue in GetHuman1027815's own words
I was trying to check on flight schedules before booking a trip from Trenton, NJ to Ft. Myers, Florida. The trace error kept coming up re: my browser and cookies, etc. ... I am a long time Frontier Airlines Rewards member and for the very first time I am getting a trace error when trying to book a flight. It is saying that it does not recognize my browser and I don't know how to resolve this problem. Pretty please HELP! Thank you very much!
This was especially frustrating because I've used this sight for years and have never gotten this error message. It copying and pasting the trace error and could not get it you because the email address would NOT take it. No call back or chat from GetHuman to help me. Today I had to call my own company IT Department and begged them to see what they could do. They very graciously worked through the problem and after considerable effort on their part, the problem was resolved. They did not need to GetHuman - they were human, kind, friendly, efficient and helpful. I've already sent my Thank You to them.
How about some real communication from GetHuman. A robot could have given me what you did - that is, nothing but a chronology of my continuing problem. Not at all what I expected. ,
I've been a customer for at least ** years and I expected some assistance and not just a rolling update saying that I still had the unresolved error.
Since you did not call me back and since I could not get through to the live booking agents at ***-***-**** I was not able to book a Frontier flight. The **** said that there was a very high volume of calls and to call back. I could not get through when I called back and called back. Unsatisfactory!!!
I have an issue with Frontier Airlines too
How GetHuman1027815 fixed the problem
When I never received a callback from you at Frontier Airlines, I called
Please help with my Frontier Airlines issue
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