I had someone write a fake review on my business page with tons of slander in her comme...

GetHuman-hadfield's customer service issue with Facebook from August 2018

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The issue in GetHuman-hadfield's own words
I had someone write a fake review on my business page with tons of slander in her comments (this person doesn’t even reside in the same state...I offer support to local mothers in my community, and she was NEVER a client). After being reported, it looks like it’s been removed, but my rating is remaining low (it was *.* rating every single day of the * years I’ve been in business until her review this weekend). What can be done to fix that? I don’t deserve that hit, and there’s not even a rating there to explain that hit now, either (at least before it was deleted, people could see that it was a fake review. I would like my rating to reflect all the reviews I had before she did that...if her review was removed, the rating should have gone back to normal!
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Facebook

Customer service issue
Reported by GetHuman-hadfield
Aug 14th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 7 customers so far
Similar issue to 104310 others
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Timeline
GetHuman-hadfield started working on this issue
Aug 14th, 2018 8:47pm