I had someone write a fake review on my business page with tons of slander in her comme...

GetHuman-hadfield's customer service issue with Facebook from August 2018

104310 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-hadfield's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-hadfield may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-hadfield's own words
I had someone write a fake review on my business page with tons of slander in her comments (this person doesn’t even reside in the same state...I offer support to local mothers in my community, and she was NEVER a client). After being reported, it looks like it’s been removed, but my rating is remaining low (it was *.* rating every single day of the * years I’ve been in business until her review this weekend). What can be done to fix that? I don’t deserve that hit, and there’s not even a rating there to explain that hit now, either (at least before it was deleted, people could see that it was a fake review. I would like my rating to reflect all the reviews I had before she did that...if her review was removed, the rating should have gone back to normal!
GetHuman-hadfield did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hadfield fixed the problem
We are waiting for GetHuman-hadfield to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hadfield fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hadfield
Aug 14th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 104310 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hadfield started working on this issue
Aug 14th, 2018 8:47pm