I ordered a product from CBSaddles. I sent an email asking the owner to contact me abo...
GetHuman2616720's customer service issue with Etsy.com from March 2019
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The issue in GetHuman2616720's own words
I ordered a product from CBSaddles. I sent an email asking the owner to contact me about the correct size. Today, I received confirmation that the order is being sent without contacting me to confirm best size. I don't want the wrong size sent to me and it could easily have been handled through the email. I have no way of resolving this directly with the seller. My name is Diana Dumin and the order number is *********. My email is Diana. dumin at me.com. Thanks.
GetHuman2616720 did not yet indicate what Etsy.com should do to make this right.
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How GetHuman2616720 fixed the problem
I spent about ** minutes trying to contact etsy which is impossible. I found out on my own that I could email the seller through the receipt. The seller responded and I was able to get my question answered directly. Thanks.
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