I placed an order for a necklace for $**.** on ********. The order number on the Etsy r...

GetHuman-thebext's customer service issue with Etsy.com from December 2018

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The issue in GetHuman-thebext's own words
I placed an order for a necklace for $**.** on ********. The order number on the Etsy receipt is **********. It was placed and processed with PayPal. I have a copy of the Etsy receipt from the order day and the PayPal transaction appears on my PayPal account. The order does NOT appear in my Etsy account now, however. I emailed the merchant three times and she didn't respond. I can't open a case since it doesn't even appear in my purchase history. What do I do now? Thank you.
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Etsy.com

Customer service issue
Reported by GetHuman-thebext
Dec 6th, 2018 - a mon ago
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GetHuman-thebext started working on this issue
Dec 6th, 2018 2:51am