I ordered a product from shop Ollie and Penny on May *. I have not received my product...

GetHuman-cquimper's customer service issue with Etsy.com from June 2018

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The issue in GetHuman-cquimper's own words
I ordered a product from shop Ollie and Penny on May *. I have not received my product. I asked for a refund or another bag sent to me. Neither has happened. I was told it was ups’s fault and she would track the package. The tracking has been cleared. I would like to have a refund. I have not heard back from her since May **. I am a very frequent shopper at Etsy and this is very frustrating for me. Can you please get involved to help me with this problem. My name is Candy Quimper. Thank you.
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Etsy.com

Customer service issue
Reported by GetHuman-cquimper
Jun 4th, 2018 - 10 mons ago
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GetHuman-cquimper started working on this issue
Jun 4th, 2018 3:31pm