My account was hacked months ago, and I keep contacting EA to resolve the issue and I g...

GetHuman-dmacut's customer service issue with Electronic Arts from May 2018

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The issue in GetHuman-dmacut's own words
My account was hacked months ago, and I keep contacting EA to resolve the issue and I get told the same thing everytime. That it's being transfered the TOS team and they will contact me. THEY NEVER CONTACT ME!!!!!!!!! And I am sick of it. My login questions have been established and my password has been changed. What else needs to be done? I am VERY upset with this whole process. It has been WELL OVER the * days I have been told it takes to resolve this issue. TWICE I have been told that now YOU not only allow my account to be hacked and my bank charged many fraudulent charges but now I can't even play the games I have PAID YOU MONEY to play!! So at this point YOU are defrauding me!!!
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Electronic Arts

Customer service issue
Reported by GetHuman-dmacut
May 4th, 2018 - a yr ago
I have an issue with Electronic Arts too
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Seen by 9 customers so far
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Items needed
Email on Account
Game Name
Version Type
Name of Account Holder
GetHuman-dmacut started working on this issue
May 4th, 2018 9:27pm