How Do I Get Technical Support from Electronic Arts?
However, the games do face some technical issues, most of them easy to solve while others require technical assistance for a solution. If you face any technical problem on an EA video game, you should probably try and get them to help you.Here's some helpful tips to assist you.
Electronic Arts (EA) is one of the most prominent video game publishers on the planet. The company has a rich history of developing video games since 1982.
EA Games are some of the most well designed and efficiently programmed games in the world. You rarely hear issues about EA video games malfunctioning.
However, the games do face some technical issues, most of them easy to solve while others require technical assistance for a solution. If you face any technical problem on an EA video game, you should probably try and get them to help you.
The newer releases of EA games have their own technical support. It is good to know that there are channels through which you can get tech support from EA games regardless of the game you are playing.
Answers HQ
Electronic Arts has a very comprehensive support page where you can go to get technical support called Answers HQ. The support page is very detailed and includes thousands of articles to help gamers solve issues with their games.
The best way to get tech support on Answers HQ is to select the game with which you need help. You will then be directed to that game's individual help page. On the game's help page you will be presented with a list of topics to choose from. You can also choose technical support directly from the game's support page.
The solutions on Answers HQ are from the EA games community. The community is composed of over 14 million gamers from all over the world.
You can browse the answers to the most popular questions on the support page or post your query in the search bar and evaluate the answers that are presented.
The EA games forum include responses from the community members to posts on the page from other EA games users. The solutions can be different so it offers you the opportunity try different solutions to a problem and find what works.
Moreover, if there is no readily available answer, the post will remain on the forum until someone gets a solution. Members on the forum are rewarded according to the effectiveness of their answers so you can be sure an answer will appear sooner or later.
Technical support page
Electronic Arts has a separate technical support page from the Answers HQ. The technical support page can be accessed from the EA help page.
The technical support page includes solutions to technical problems presented by EA game users. There is a list of topics to choose from but you can describe your issue in the search bar and peruse the articles that are presented thereafter.
Due to the sheer amount of articles on the page you would be better off if you only input certain keywords in the search bar. The page will then present you with articles that contain the keywords you submitted.
The other options of getting tech support include contacting customer support. You can contact customer support through the following means:
Website
You can get tech support from EA through their website by following these steps:
- Open the EA help page and sign in to your account
- Scroll to the bottom of the page and click 'Contact Us'
- Select the game you need help with or 'Origin' if you need help with your EA account
- Select the platform that you play on e.g PS4, Xbox or PC
- Select the topic with which you need help
- Choose the issue you need help with
- Click 'Select Contact Option' and you will be directed to a page with the recommended support options. Choose the one that suits you best.
Help desk
You can present your technical issue to EA through their online help desk and it will be fixed in about 10 hours.
The online help desk's address can be retrieved from GetHuman.
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