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Electronic Arts Customer FAQ

Top Answers & How-to Guides

What is Electronic Arts's Phone Number?

The question we are asked most often is about how to talk to Electronic Arts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Electronic Arts Password?

Changing your EA password can be done in a couple of different ways, and it is recommended to do so regularly. If you forget...

How Do I Merge Two Electronic Arts Original Accounts?

Merging two Electric arts accounts is a risky process as you will lose game data, personas, and items that you've collected or...
Ask any question you have about Electronic Arts customer service, get an answer now.

Recent Electronic Arts Customer Questions

How can I change my EA account email address?

To change the email address associated with an EA account, a user needs to follow specific steps that are typically outlined on the Electronic Arts website. First, the user should log into their EA account using their existing email address and password. Once logged in, they should navigate to the account settings or profile settings section. There, they will find an option to update or change their email address. The next step usually involves entering the new email address the user wishes to associate with their account. It is important to note that after entering the new email address, a verification email will likely be sent to that address. The user must check their inbox for this email and follow the instructions provided to confirm the change. If a user encounters any difficulties during this process, consulting the help section on the Electronic Arts website can provide additional guidance. This section generally contains up-to-date information and resources that can assist with account management. Always ensure that you have access to both the old and new email addresses throughout this process to avoid complications.
Asked Aug 12, 2026 9:37 PM

i'm a paid member of pogo.com google told me of a password breach so i let google change the password, now i cannot log in at all. i have used email address and phone number as requested. sharon boots

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that link to reach out for assistance with your login issue.
Asked May 13, 2026 8:22 PM

How do I retrieve a lost account?

To retrieve a lost account, visit the Electronic Arts account recovery page. You will need to provide information such as your email address or other account details to verify your identity. Follow the prompts to reset your password or regain access to your account. Make sure to check your email for any instructions or verification links sent by Electronic Arts.
Asked Mar 9, 2026 3:45 AM

How do i get my coins back and my PSN user back to normal for madden 26?

To recover your coins and restore your PSN user in Madden 26, you should first check for any official announcements regarding issues or updates related to the game. If you believe there's been a mistake or bug, it's important to submit a support ticket through the appropriate channels in the game. There are guidelines provided within the game or on the official website that detail the process for reporting such issues. Follow any instructions provided to try to resolve your situation effectively.
Asked Oct 17, 2025 12:46 AM

Can you delete a fraudulent account Set up using my business email address?

To delete a fraudulent account set up using your business email address, we recommend following the appropriate procedures for reporting the account. Typically, there are options available to address unauthorized accounts. Make sure to provide necessary details to support your claim.
Asked Sep 24, 2025 6:43 PM

Help me with my Electronic Arts customer service issue

Account Management

How Do I Reset My Electronic Arts Password?

Changing your EA password can be done in a couple of different ways, and it is recommended to do so regularly. If you forget...

How Do I Merge Two Electronic Arts Original Accounts?

Merging two Electric arts accounts is a risky process as you will lose game data, personas, and items that you've collected or...

Is there a way to recover my purchases if my account was hacked?

If an account has been hacked, users should promptly change their password and enable two-factor authentication if available....

How can I change my EA account email address?

To update the email linked to an EA account, one needs to log in and access account settings. After inputting the new email,...

Technical Support

What Do I Do If I Can't Receive the Password Reset Code from Electronic Arts (Ea)?

If you are having trouble receiving a password reset code from Electronic Arts, follow these steps to get the information you...

How Do I Get Technical Support from Electronic Arts?

However, the games do face some technical issues, most of them easy to solve while others require technical assistance for a...

What should I do if my Electronic Arts game won't launch?

If an Electronic Arts game fails to launch, several troubleshooting steps may help. Confirm that your platform meets minimum...

Billing and Refunds

How Do I Dispute a Charge with Electronic Arts?

Electronic Arts is a reputable video game publisher, but charge disputes can still occur. To effectively dispute a charge with...

What is Electronic Arts' refund policy?

Electronic Arts has a detailed refund policy for digital purchases, allowing refunds under certain conditions, typically within...

Gameplay and Compatibility

How Do I Report an in Game Problem to Electronic Arts?

To report an in-game problem to Electronic Arts, visit their website, locate the menu, expand the resources section, click on...

What are the system requirements for playing Electronic Arts games?

System requirements for Electronic Arts games differ based on the specific game and platform. Console games rely on the...

Can I play Electronic Arts games offline?

Many Electronic Arts games support offline play, especially single-player titles or certain modes. However, some games...

Are Electronic Arts games compatible with virtual reality devices?

The compatibility of Electronic Arts games with virtual reality devices varies by title. Some EA games offer VR experiences,...

Can I play Electronic Arts games on multiple devices with the same account?

Electronic Arts permits users to play their games on various devices with a single account, enhancing the gaming experience....

What are the latest updates or patches for Electronic Arts games?

Electronic Arts regularly issues updates and patches across its games to improve gameplay and resolve issues. To discover the...
We look to the Electronic Arts issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Electronic Arts issues reported to GetHuman

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