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Sauder Furniture Customer FAQ

Top Answers & How-to Guides

How do I Contact Sauder Furniture Customer Service?

The question we are asked most often is about how to talk to Sauder Furniture customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sauder Furniture Customer Questions

how do I repair step 13 slider I seem to have put back in wrong on right side of top drawer. the little gg screws had come out and I was trying to separate slider (although I succeeded, I pushed back in incorrectly. ) SOS

For issues with the step 13 slider in your Sauder furniture, the best approach is to carefully remove the slider and re-examine how it fits into the mechanism. Make sure the components are aligned correctly according to the assembly instructions. If the little screws are loose or missing, ensure they are properly secured. If you have the assembly manual, refer to it for specific guidance on reassembling the slider. If the problem persists, consult the assembly guide for additional troubleshooting steps.
Asked Aug 27, 2025 7:03 PM

Help me with my Sauder Furniture customer service issue

Returns and Warranties

What is the return policy for Sauder Furniture?

Sauder Furniture generally offers a customer-friendly return policy that permits returns within thirty days of purchase if...

Does Sauder Furniture offer any warranties?

Sauder Furniture typically offers a limited warranty on many products, covering defects in materials and workmanship for a...

What is the process for submitting a warranty claim?

The steps for submitting a warranty claim for Sauder furniture include confirming the issue is covered under warranty, finding...

Order and Shipping

Can I track my order online?

Sauder Furniture provides an online order tracking option through their website. After placing an order, customers receive a...

What are the shipping options for Sauder Furniture?

Sauder Furniture provides various shipping methods, including standard shipping to home addresses, expedited options for faster...

Do you offer international shipping?

Sauder Furniture mainly caters to the U.S. and Canada and does not usually ship internationally. However, some retailers may...

What payment methods does Sauder Furniture accept?

Sauder Furniture accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal for...

What is your cancellation policy?

Sauder Furniture's cancellation policy varies based on the seller and product, with quick cancellation generally recommended if...

Product Information

Can I purchase replacement parts for my Sauder Furniture?

Sauder Furniture generally offers replacement parts through their official website, recognizing that items can get damaged or...

Can I customize or personalize my Sauder Furniture?

Sauder Furniture primarily offers ready-to-assemble items without custom or personalized options. Customers can select from...

What are the dimensions of a specific Sauder Furniture item?

To determine the dimensions of a specific Sauder Furniture item, it is most effective to visit the official Sauder website...

What types of wood or materials are used in Sauder products?

Sauder Furniture mainly utilizes engineered wood like particleboard and medium-density fiberboard, often with laminate finishes...

Promotions and Feedback

Are there any promotions or discounts available for Sauder Furniture?

Sauder Furniture regularly offers various promotions and discounts, which can change with the seasons or special events....

Are there any environmentally sustainable options available?

Sauder Furniture presents a selection of sustainable options that demonstrate their dedication to eco-friendly practices. They...

How can I provide feedback about my purchase?

Sauder Furniture appreciates customer feedback for improving its products and services. Feedback can be given through their...

Are there showrooms available for Sauder Furniture?

Sauder Furniture does not have its own showrooms but collaborates with various retailers that may display their products....

Care and Maintenance

How can I care for and maintain my Sauder Furniture?

Maintaining Sauder Furniture requires regular cleaning with a soft damp cloth and avoiding abrasive cleaners. Prevent scratches...

Does Sauder Furniture provide assembly services?

Sauder Furniture's products are designed for customer assembly at home, which allows for efficient shipping and a hands-on...

Can I find assembly instructions online for my furniture?

Assembly instructions for Sauder furniture can be accessed online through their website, where you can search by product name...

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