Electronic Arts Phone Number

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Reasons customers like you called recently

I made a new ea account the other day without realizing i already have one with an old...
I bought fifa tokens and I haven’t got them
I'm having trouble when I tap on the building * get new buildings on my simpsons game...
I cannot access my origin account as the email used for logging into the account has be...
I bought money in app need for speed most wanted and the money has not came in on the a...
I have an xbox series x console and fifa ** on the box it says all of the details that...
I'm trying to find out who to contact to hold a Madden tournament (in person) at our ne...
I have an EA account that I can’t get into due to me not having access to the email tha...
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Our Editor's Notes on Electronic Arts's Phone-Based Customer Care

Electronic Arts, also known as EA, is a developer of popular video games, known for such favorites as The Sims and Madden NFL. As the second-largest video game company in Europe and the Americas, it isn't surprising that Electronic Arts gets a lot of requests for customer service each and every day.

EA does not offer its customers the option of calling for customer service. Instead, you'll be instructed to visit the Electronic Arts help page, where you'll be provided guidance on requesting help. Depending on your issue, as well as the product that you are requesting help for, you may be offered the opportunity to open a support ticket, communicate with an EA customer service representative via live chat, or request a telephone callback.

Why Do People Contact Electronic Arts Customer Support?

People contact Electronic Arts customer support for a range of reasons, including:

  • Help with an order
  • Requesting troubleshooting and technical support
  • Billing issues
  • Identity theft and hacking

Best Practices for Contacting Electronic Arts Customer Service

There are several things you can do before contacting Electronic Arts customer service to ensure that your support request is handled quickly and professionally:

Follow the menu instructions on Electronic Arts' "Contact Us" page so that EA can get you to the right customer service team.

Have documentation of your case handy so that you can add it to your request or supply it to the EA customer service representative during your conversation. Documentation may include screenshots, correspondence with Electronic Arts about your case, billing statements or order confirmations.

If you are offered a callback option, have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Electronic Arts Customer Service?

As is true of many large companies, the feelings of its customers about the support Electronic Arts provides appears to be mixed. While many are satisfied with the level of support, others are upset about what they feel is a lack of responsiveness.

It should be noted that EA does try to make things right by offering extended play time or other bonuses to those who have been negatively impacted by technical issues.

What Kind of Issues can Electronic Arts Customer Service Representative Resolve?

Electronic Arts customer service can help with most issues, including game purchasing issues, technical support, identity theft, dealing with terms of service violations and billing transactions.

What Can't Be Resolved by Communicating with Electronic Arts Customer Service?

If your computer, Internet connection or operating system is incompatible with Electronic Arts games, the customer service representative may be able to suggest a workaround. If that doesn't work, however, EA likely won't be able to resolve your technical issues and you'll need to use a different computer or system.

What Should You Do If You Have an Unsuccessful Communication with Electronic Arts?

If your customer service communication with Electronic Arts doesn't answer your question or address your issue, don't give up, you may still have options.

First, review your communications with EA customer service, whether they are notes from a callback, your chat transcripts, or an emailed response to a support ticket. You may be able to identify areas of miscommunication or misunderstanding.

Next, contact Electronic Arts customer support again. Note where you feel EA's response was inadequate. Provide additional documentation or support for your claim as appropriate.

You may also want to try getting in touch with Electronic Arts customer service via social media. Social media specialists may be able to take a fresh look at your situation and provide a resolution.

Another option is to try Electronic Arts Answers HQ online community forum. Experienced users might be able to provide you with clarity, support and solutions.

Customer Number 866-543-5435 - by the Numbers

Phone number to dial866-543-5435
Call-back availableNO
Call picked up by a real personNO
Department you're callingTechnical Support
Call center hoursMon-Sat 9am-9pm EST
Best time to dialN/A
Navigate phone maze to a humanThis is an automated message that tells you to go to www.help.ea.com and then it disconnects the call.
Average waitN/A
Current waitN/A
Rank (among phone numbers)1
Rank (overall)2
Alternate methodsweb, phone
Quality of communicationN/A
Quality of helpN/A
Customer votes208
Information last updatedFri Jun 24 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Electronic Arts's Best Toll-Free/800 Customer Phone Number

This is Electronic Arts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Electronic Arts agent. This phone number is Electronic Arts's Best Phone Number because 7,068 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Electronic Arts customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 866-543-5435 for, including Banned Account, Can't Receive Code to Reset, Dispute a Charge, In Game Problem, Technical Support and other customer support issues. The Electronic Arts call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Electronic Arts has 2 phone numbers. It's not always clear what is the best way to talk to Electronic Arts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Electronic Arts - by phone or otherwise

While 866-543-5435 is Electronic Arts's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Electronic Arts customers, is by calling their 650-628-1500 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Electronic Arts please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Electronic Arts.

What is GetHuman's Relationship to Electronic Arts?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Electronic Arts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Vodafone (UK) Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Vodafone (UK) or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Electronic Arts Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Electronic Arts contacts
Electronic Arts Phone Number
Electronic Arts Help DeskBEST
General customer information

Other Toll-free & Customer Numbers

Corporate Offices650-628-1500

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