Electronic Arts, also known as EA, is a developer of popular video games, known for such favorites as The Sims and Madden NFL. As the second-largest video game company in Europe and the Americas, it isn't surprising that Electronic Arts gets a lot of requests for customer service each and every day.
EA does not offer its customers the option of calling for customer service. Instead, you'll be instructed to visit the Electronic Arts help page, where you'll be provided guidance on requesting help. Depending on your issue, as well as the product that you are requesting help for, you may be offered the opportunity to open a support ticket, communicate with an EA customer service representative via live chat, or request a telephone callback.
Why Do People Contact Electronic Arts Customer Support?
People contact Electronic Arts customer support for a range of reasons, including:
Best Practices for Contacting Electronic Arts Customer Service
There are several things you can do before contacting Electronic Arts customer service to ensure that your support request is handled quickly and professionally:
Follow the menu instructions on Electronic Arts' "Contact Us" page so that EA can get you to the right customer service team.
Have documentation of your case handy so that you can add it to your request or supply it to the EA customer service representative during your conversation. Documentation may include screenshots, correspondence with Electronic Arts about your case, billing statements or order confirmations.
If you are offered a callback option, have pen and paper handy so that you can take notes during your call.
How do Consumers Feel About Calling Electronic Arts Customer Service?
As is true of many large companies, the feelings of its customers about the support Electronic Arts provides appears to be mixed. While many are satisfied with the level of support, others are upset about what they feel is a lack of responsiveness.
It should be noted that EA does try to make things right by offering extended play time or other bonuses to those who have been negatively impacted by technical issues.
What Kind of Issues can Electronic Arts Customer Service Representative Resolve?
Electronic Arts customer service can help with most issues, including game purchasing issues, technical support, identity theft, dealing with terms of service violations and billing transactions.
What Can't Be Resolved by Communicating with Electronic Arts Customer Service?
If your computer, Internet connection or operating system is incompatible with Electronic Arts games, the customer service representative may be able to suggest a workaround. If that doesn't work, however, EA likely won't be able to resolve your technical issues and you'll need to use a different computer or system.
What Should You Do If You Have an Unsuccessful Communication with Electronic Arts?
If your customer service communication with Electronic Arts doesn't answer your question or address your issue, don't give up, you may still have options.
First, review your communications with EA customer service, whether they are notes from a callback, your chat transcripts, or an emailed response to a support ticket. You may be able to identify areas of miscommunication or misunderstanding.
Next, contact Electronic Arts customer support again. Note where you feel EA's response was inadequate. Provide additional documentation or support for your claim as appropriate.
You may also want to try getting in touch with Electronic Arts customer service via social media. Social media specialists may be able to take a fresh look at your situation and provide a resolution.
Another option is to try Electronic Arts Answers HQ online community forum. Experienced users might be able to provide you with clarity, support and solutions.