Can't sign into my account. Had p***word reset and now can't get in with new p***work

GetHuman-pdadetro's customer service issue with Dropbox from June 2018

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Help with my Dropbox issue
Before contacting them, items GetHuman-pdadetro may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
GetHuman-pdadetro's next move: go to the Dropbox help center.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pdadetro will want to follow the link below to head to their help center. We will check on GetHuman-pdadetro later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-pdadetro's own words:
The problem I ran into: Can't sign into my account. Had p***word reset and now can't get in with new p***work
I trust that Dropbox will make this right and come up with a resolution that is fair.
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Dropbox

Customer service issue
Reported by GetHuman-pdadetro
Jun 25th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-pdadetro started working on this issue
Jun 25th 8:05pm