Direct express customer service is horrid!

GetHuman5961540's customer service issue with Direct Express from April 2021

Help with my Direct Express issue
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The issue in GetHuman5961540's own words
Transfer my money ... Unable to get the transfer funds function to accept my transfer request. Keep being told, "unable to transfer" and when I try to talk to a live person I get the,"we are experiencing a large volume of call please try back at a later time", then I'm hung up on. Have been trying for over a week.
Fix it!
Customer since ****. Was told they are having trouble with the automated money transfer function and don't know when it will be fixed and he (customer service rep) was unable to help me with a transfer, even though they've done before.
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Direct Express

Money transfer
Customer service issue
Reported by GetHuman5961540
Apr 14th, 2021 - 3 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 12899 others
0 customers following this

Timeline

GetHuman5961540 started working on this issue
Apr 14th 10:16pm
GetHuman5961540 indicated the issue is not fixed yet.
Apr 15th 10:33am
GetHuman5961540 indicated the issue is not fixed yet.
Apr 15th 10:43am

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