How do I update my account info with Direct Express?

You are super busy and don't want to be hassled. That's why we figured out the best ways to update your account info with Direct Express. Enjoy!

Jul 12, 2019

Direct Express allows you to receive federal benefits a lot more easily. Its convenience is enhanced when you compare other methods of receiving federal benefits like receiving them via check. Moreover, the Direct Express card can be used at businesses like grocery stores, supermarkets, drug stores, restaurants, mall shops and hospitals. Therefore, keeping your account information up to date can significantly affect your daily transactions.

There are many reasons to change the info on your Direct Express account. You may be switching banks, the method of withdrawal, changing your email address, your mailing address or updating personal information like your phone number. Regardless of the information being altered, updating the information on your Direct Express account is always a good idea.

There are only two ways through which you can update your account information. One of them is to change the information yourself and the second option is to have customer service do it for you.

Updating account information by yourself

To update the account information on your own is a straightforward process. To do it, follow these steps:

  1. Launch your web browser and open the Direct Express website. You can also update your account information through the Direct Express mobile app so you should open it at this stage.
  2. Fill in the necessary details and log in.
  3. Go to 'My Account' and click it.
  4. You will see three tabs alongside each other labeled 'My Details,' 'My Emails' and 'My Settings.' Select the first one labeled 'My Details.'
  5. All your personal information will be presented including your name, address and phone number among others. Select the information you want to alter and select the box in which it is contained. Make all the necessary changes and when you are finished, click 'Save Details.'
  6. If you want to change any other information you can select 'My Emails' or 'My Settings' and make the appropriate changes. Click the 'Save Details' tab when done.
  7. Check to ensure that the updated information is indeed correct.

Update account information through customer service

The only way to get customer service at Direct Express to update your account information is to call them. The best number to call is their toll free number. You can retrieve the customer service number from GetHuman. You can also check the back of your Direct Express card to check for the most updated customer service number. The toll free number is the best available option if you want to get in contact with a live customer service representative.

Direct express customer service agents are available 24 hours a day, 7 days a week so you can receive the help you require regardless of the time. When you call the toll free number, listen to the instructions provided. Option 3 is the one that will automatically connect you to a live customer service agent.

The average wait time on the line is 21 minutes though customers have complained for holding on the line for as long as half an hour. Remember, patience pays and when a customer service agent does get on the other end of the line be as respectful and patient as possible.

The other way to update any information on your Direct Express account, you will have to call their customer service department.

It is paramount that you understand that you cannot change the institution from which you are receiving benefits to your Direct Express account. In order to do this, you will have to call the organization be it Social Security Administration, Department of Labor or the Department of Veteran Affairs and ask them to make the changes.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I update my account info with Direct Express?

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