How do I get a replacement card from Direct Express?

Introduction

Did you lose or damage your Direct Express card? Or perhaps it's about to expire? You can request a replacement card by calling them or through the website or app. Direct Express offers one free replacement card per calendar year. If you request more than one replacement card in the same year, expect a $4 replacement fee. Please note that replacement card fees may be subject to change. Delivery takes 7 to 10 business days, and expedited shipping is also available for an additional fee. Do you need a replacement card? Continue reading for step-by-step instructions on how to request one.

Call Customer Service Directly

The Direct Express prepaid card is used to receive federal benefit payments, including Social Security, pensions, veterans' benefits, and other federal payments. In addition to withdrawing cash, you can also use your card to make purchases online or at any store that accepts Debit Mastercard. If your card is lost or stolen, be sure to lock it, if possible, before requesting a replacement. Then, contact Direct Express Customer Service to report the missing card and request a replacement. If you haven't requested a replacement card during the current calendar year, you won't be charged a replacement fee.

If your card is damaged, call the customer service number printed on the back of the card to request a replacement. During the process, you'll need to verify your identity before Direct Express can issue a new card. If your identity cannot be verified, your replacement card request may be delayed until verification is completed.

Sign in to Your Account

You can also request a replacement card by signing in to your account on the website or the app. Be sure to select the right card before signing in. To log in, just enter your user ID and password.

Click Order a Replacement Card

If your card has been lost or stolen, lock it as soon as possible to help protect your account. Once your card is locked, Direct Express will no longer authorize new purchases, cash withdrawals, bank transfers, or over-the-counter cash withdrawals using that card. After locking your card, click Order a Replacement Card and follow the on-screen instructions to complete your request.

Please contact Direct Express if you've lost your debit card. We also recommend checking your transaction history for any suspicious activities. If you see a transfer or charge you didn't make, please report it to them immediately. Transfers must be reported within 120 days, or you may no longer be able to recover your money. Direct Express will only extend the deadline of 120 days if you were hospitalized, on a long trip, or are seriously ill. To report the unauthorized transaction, call Direct Express directly.

Conclusion

Were you able to request a Direct Express replacement card? If your card is about to expire, you don't need to contact Direct Express. A replacement card will be mailed to you before your current card expires. You only need to contact the customer service team if you haven't received your replacement card after the expiration month. As mentioned, standard shipping, which takes 7 to 10 days, is free. If you need your replacement card sooner, expedited shipping is available for an additional fee. Still have questions about getting a replacement card? Contact Direct Express Customer Support today.