Direct Express Customer FAQ

If you haven't received your Direct Express card, it may be due to several reasons, such as mailing delays or processing issues. It’s important to check the estimated arrival time provided when you applied for the card. Keep an eye on your mail for the card, as it may take some time to arrive. If you believe there is an issue, check the most up-to-date contact information right here on this page to get assistance.

A replacement card for Direct Express typically takes about 7 to 10 business days to arrive. There is no fee for requesting a replacement card.

First, ensure your card is activated and has sufficient funds. For login issues, check your internet connection, confirm you're using the correct login details, and make sure the app is updated. If the problem persists, contact Direct Express customer service for further assistance.

Yes, you can transfer funds to a different account through Direct Express. You can use the Direct Express website or mobile app to initiate the transfer.

If you haven't received your Direct Express payments for July and August 2024, it could be due to various reasons such as issues with your account, delays, or administrative problems. Please check your account details and payment status by logging into your Direct Express account or consider reaching out to customer service for assistance. There is a link to the most up-to-date contact information right here on this page that you are viewing.