I dont know how you go about closing your account with a direct Express debit card. Cou...

GetHuman-janineve's Update Account Info issue with Direct Express from April 2021

Help with my Direct Express issue
Top Tip from another customer
The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman-janineve's own words
I dont know how you go about closing your account with a direct Express debit card. Could you follow me through? Thank you

GetHuman-janineve did not yet indicate what Direct Express should do to make this right.

How GetHuman-janineve fixed the problem
I called the number on back of card. I was told you have to have a zero balance in order to close account out. Never heard of ever having to do that but that's how their bank wants it. I didnt take it to a zero balance yet. It is less than *.**. I hope this will help anyone who wants to do the same as closing out the account.
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Direct Express

Update Account Info issue
Reported by GetHuman-janineve
Apr 13th, 2021 - 3 months ago
Fixed
GetHuman-janineve shared how to fix
Seen by 22 customers so far
Similar issue to 12875 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-janineve started working on this issue
Apr 13th 3:44am
GetHuman-janineve confirmed the issue is fixed. Hooray!
Apr 15th 8:18am
GetHuman-janineve confirmed the issue is fixed. Hooray!
Apr 15th 8:19am

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