I'm writing for my BIL who has been in hospital or rehab for * months now. His card has...

GetHuman5885184's customer service issue with Direct Express from March 2021

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman5885184's own words
I'm writing for my BIL who has been in hospital or rehab for * months now. His card has been blocked due to a fraud hold of some sort. They have to talk to HIM, but we haven't been able to see him to try to help due to Covid. Finally went yesterday, spent * *** hrs trying to talk to Social Security, called Direct Express, waited ** minutes, someone answered and hung up. I don't have time to do this every day and he can't do it. Any suggestions?

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Direct Express

Customer service issue
Reported by GetHuman5885184
Mar 25th, 2021 - a month ago
Not resolved
Seen by 9 customers so far
Similar issue to 12519 others
0 customers following this

Timeline

GetHuman5885184 started working on this issue
Mar 25th 2:59am