On oct **.**** someone got access to my info online and purchased an item from a compan...

GetHuman5433471's Dispute a Charge issue with Direct Express from November 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5433471's own words
On oct **.**** someone got access to my info online and purchased an item from a company in berlin..according to the representative i spoke to at direct express...she told me to wait * days to dispute the charges...i asked her can she stop the transaction and she said No..i had to wait unyil the transaction was completed in order to dispute it...so im asking to dispute the transaction done on ******** to a company in berlin for $***...that i DID NOT purchsae..and i would appreciate it if I can get my money back....* Thank you.* Ms. Sellers

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Direct Express

Dispute a Charge issue
Reported by GetHuman5433471
Nov 4th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 12585 others
0 customers following this

Timeline

GetHuman5433471 started working on this issue
Nov 4th, 2020 7:39pm

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