My card came up missing a few months ago. By the time I realized what was going on ther...
GetHuman-onemiche's Dispute a Charge issue with Direct Express from November 2020
Help with my Direct Express issue
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Before contacting them, items GetHuman-onemiche may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-onemiche's own words
My card came up missing a few months ago. By the time I realized what was going on there were charges (that were made and not by me and not authorized by me). I have done everything that Direct Express has asked of me and still I am without my debit card and my money. And the money that needs to be returned to my card. I have tried everyday to reach someone there via phone but to no avail. I held for almost * hrs. That is ridiculous. And STILL I DONT HAVE ANY FUNDS. This e-mail isnt the one I gave to last agent o was lucky enough to get through to. Had to get new one since my wallet came up missing. Thank You and expect to hear back from someone Today .
GetHuman-onemiche did not yet indicate what Direct Express should do to make this right.
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