My card came up missing a few months ago. By the time I realized what was going on ther...

GetHuman-onemiche's Dispute a Charge issue with Direct Express from November 2020

Help with my Direct Express issue
First: share to improve GetHuman-onemiche's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-onemiche may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-onemiche's own words
My card came up missing a few months ago. By the time I realized what was going on there were charges (that were made and not by me and not authorized by me). I have done everything that Direct Express has asked of me and still I am without my debit card and my money. And the money that needs to be returned to my card. I have tried everyday to reach someone there via phone but to no avail. I held for almost * hrs. That is ridiculous. And STILL I DONT HAVE ANY FUNDS. This e-mail isnt the one I gave to last agent o was lucky enough to get through to. Had to get new one since my wallet came up missing. Thank You and expect to hear back from someone Today .

GetHuman-onemiche did not yet indicate what Direct Express should do to make this right.

How GetHuman-onemiche fixed the problem

We are waiting for GetHuman-onemiche to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Direct Express

Dispute a Charge issue
Reported by GetHuman-onemiche
Nov 3rd, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 12474 others
0 customers following this

Timeline

GetHuman-onemiche started working on this issue
Nov 3rd, 2020 5:49pm