I lost my card and I tried to send in for a new one and didn't receive it it's a week g...

GetHuman-unccoolm's Lost or Stolen Card issue with Direct Express from August 2020

Help with my Direct Express issue
The issue in GetHuman-unccoolm's own words
I lost my card and I tried to send in for a new one and didn't receive it it's a week gone by. the new card was sent to and inappropriate address ,not the one given ,and I'd like to have it sent to my current address. my name is Johnnie Bailey. My former account number walls **** **** **** **** my current address **** Ridgewood Avenue Baltimore Maryland ***** UPS told me to contact you to reroute the address of where it was sent .*** West West Street is no longer my address. could you please send my card to the new Ridgewood address. I can be reached at my cell phone number *** *** **** or email address :* *****@***.com. thank you

GetHuman-unccoolm did not yet indicate what Direct Express should do to make this right.

How GetHuman-unccoolm fixed the problem
Wrong answer!!! No,I didn't!!!
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Direct Express

Lost or Stolen Card issue
Reported by GetHuman-unccoolm
Aug 6th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 11971 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday


GetHuman-unccoolm started working on this issue
Aug 6th, 2020 3:12pm
GetHuman-unccoolm confirmed the issue is fixed. Hooray!
Aug 6th, 2020 7:42pm
GetHuman-unccoolm indicated the issue is not fixed yet.
Aug 6th, 2020 7:44pm