Just trying to enjoy it ... Bought a Homestar Original some time ago. The lamp failed about two months later. I tried to contact the right people to get it replaced and got confounded by your voicemail and web site. I finally decided to eat the loss and move on. About two years later (this past summer), I decided to give your product another try. This one lasted no longer than the first, and the motor burned out after about two months. Again I beat my head against the wall that is your website, getting no contact, let alone satisfaction. I just want a unit that works, maybe an upgrade to the Homestar Flux for my troubles. I love the product in theory, but your website and its links are gaming oriented and there is no sign of how to get in touch with help for the Homestar. If you give me an address I can ship the two failed units back.
I’ve been good enough to still want one after what I’ve gone through
Ideally I’d like a DarkSkys chrome, would settle for a Homestar Flux.
Been a customer for three years, been dealing with attempts to return two failed units and get a working one. I’m convinced I that no humans read this, and I’ll just move on completely dissatisfied with my experience.
Called many times, emailed numerous times as well. Have never had my issue addressed. I want to love your product, but quite frankly you are making that problematic.