Have paid for two units, both failed, but no attempt at all to reconcile

GetHuman3816604's customer service issue with Direct Express from November 2019

Help with my Direct Express issue
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The issue in GetHuman3816604's own words
Just trying to enjoy it ... Bought a Homestar Original some time ago. The lamp failed about two months later. I tried to contact the right people to get it replaced and got confounded by your voicemail and web site. I finally decided to eat the loss and move on. About two years later (this past summer), I decided to give your product another try. This one lasted no longer than the first, and the motor burned out after about two months. Again I beat my head against the wall that is your website, getting no contact, let alone satisfaction. I just want a unit that works, maybe an upgrade to the Homestar Flux for my troubles. I love the product in theory, but your website and its links are gaming oriented and there is no sign of how to get in touch with help for the Homestar. If you give me an address I can ship the two failed units back.
I’ve been good enough to still want one after what I’ve gone through
Ideally I’d like a DarkSkys chrome, would settle for a Homestar Flux.
Been a customer for three years, been dealing with attempts to return two failed units and get a working one. I’m convinced I that no humans read this, and I’ll just move on completely dissatisfied with my experience.
Called many times, emailed numerous times as well. Have never had my issue addressed. I want to love your product, but quite frankly you are making that problematic.
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Direct Express

Homestar Original
Customer service issue
Reported by GetHuman3816604
Nov 22nd, 2019 - a year ago
Not resolved
Seen by 34 customers so far
Similar issue to 10460 others
0 customers following this

Timeline

GetHuman3816604 started working on this issue
Nov 22nd, 2019 10:37pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 23rd, 2019 2:41am
GetHuman3816604 indicated the issue is not fixed yet.
Nov 23rd, 2019 10:40pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 23rd, 2019 10:57pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 23rd, 2019 10:57pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 23rd, 2019 10:57pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 24th, 2019 8:26am
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:51pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:52pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:55pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:56pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:57pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:57pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:57pm
GetHuman3816604 indicated the issue is not fixed yet.
Nov 25th, 2019 10:57pm

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