Direct Express Customer Service Issues

I have been waiting for over forty-five days to get my money back into my account. My Amazon account got hacked, and the funds were taken. I provided all the required details, but no response yet. I urgently need my money back. The dispute number is 1-[redacted]. Based on my account statement, all my funds were transferred to Amazon. I've been attempting to call for over three weeks, but due to the lengthy call queue, I can't get through. It's frustrating that I can't reach you by phone.

On October 1, [redacted], there was a $[redacted].99 unauthorized withdrawal from my account. I contacted the company, but they suggested it could have been a family member. I live alone, and my daughters have their own phones and would not use mine. No one with access to my phone would have done this as they know I have a fixed income. When I call Direct Express, I encounter high call volumes every time. I have been trying to reach them since October multiple times a day without success. I do not feel secure going online after someone took $[redacted].99 without my permission. I appreciate any assistance with this matter.

I realized my credit card was missing from my usually locked desk drawer today. I rarely carry the card and only use it for planned purchases, so it has been over a week since I last retrieved it. Even though the drawer was still locked, I noticed that the locking mechanism seemed bent, making it possible to open the locked drawer with some effort. This wasn't the case before, leading me to suspect that the card might have been stolen. I have longstanding roommates who I trust, but they have many friends who visit frequently. While it's challenging to think anyone we know would do this, there's a slim chance I might have forgotten to return the card to the drawer after its last use, and it could be misplaced somewhere like the dirty laundry. I don't have the complete card number, but it ends in [redacted]. If found, please contact me via phone or email using the details below. Name: M. Fahey Phone: [redacted] Email: [redacted] Address: [redacted] Filbert St., Oakland, CA [redacted]

I was informed by your fraud department that they would not cancel my card, but they deceived me. When I tried to check my account balance at the bank, it wouldn't go through, instructing me to contact my financial institution. I requested for my card to remain active until I could access my funds to pay my rent on November 1, [redacted]. Despite being assured that my card was still usable, it has now been blocked, contradicting what was promised.

I had a frustrating experience with an ATM that retained my card and failed to dispense my money. It took me three weeks to reach a customer service representative who then placed me on hold for an hour and a half. When I finally spoke to someone the following day, they informed me that a new card could be issued but at a cost. I requested information about my balance and was shocked to hear that there were unauthorized charges totaling over $[redacted], mainly from internet services I did not approve. I am incredibly upset that the bank allowed this situation to occur despite my explicit instructions. I am seeking a refund for the charges, a replacement card at no cost, and expedited service. My name is Diana Zaragoza.

I encountered an issue with Direct Express regarding a pending deposit, leading me to reach out to customer service. After being asked about my last ATM withdrawal, I was instructed to email my ID to an address provided. Unfortunately, the email bounced back as undeliverable. Upon attempting to contact customer service again, there was a long wait time due to high call volume. I've experienced repeated card declines at registers despite having sufficient funds, with reasons provided linking it to my frequent travels. However, the ongoing complications with my Direct Express card are puzzling, especially since my EBT card functions seamlessly across state lines. The situation seems dubious to me.

I made a purchase on Facebook for a free window sticker from American Freedom Fighters, only paying a one-time shipping fee of $1.68. After receiving the sticker, they deducted $20 from my account at the beginning of last month without my consent. Despite contacting them, they were unhelpful, keeping the money. I want to prevent any more unauthorized charges from this account. Unfortunately, they took $20 again this month immediately after my funds were deposited. I did not authorize this payment. The last four digits of my card are [redacted], and my name is Nicholas Ellis. I urgently need assistance to stop this company from taking money from my account each month without permission.

When trying to withdraw cash from the ATM, I receive a notification stating that the transaction is restricted, preventing me from accessing my funds. This issue has resulted in me missing my rent payment, causing me to be evicted. Unfortunately, I have been unsuccessful in reaching out to the customer service team for assistance. To make matters worse, I am currently without any identification as my wallet was stolen previously. It is crucial for me to resolve this matter promptly as I am currently facing homelessness.

I am encountering difficulties logging in because the site does not recognize any of my information. Despite being prompted to visit the website for faster assistance, I am only able to select an issue from a list, and my specific concern is not listed. Additionally, the 24/7 customer service number has been unresponsive since Thursday (10-31-[redacted]) due to a high volume of calls, disconnecting each time. Even creating a new account was unsuccessful as the information provided did not match. The trouble began when I wanted to update my address and inquire about receiving a replacement card as the current one expires in 01/20. I hope for a DIRECTEXPRESS representative to reach out to me at either of the following email addresses: [redacted] or [redacted]. They can also reach me at [redacted]. Thank you in advance. - Miguel M.

I have noticed some unauthorized charges on my card from Rugged Excel Intense and readIva.com, as well as a Shell service charge and an Amazon charge that I did not authorize. I would like these charges refunded and resolved promptly. I am frustrated with these unauthorized transactions and expect a resolution without further delay. I can be reached at [redacted].

I have two transactions from November 2, [redacted]. One was for $94.88, and the other was for $35.88. I do not recognize these authorized transactions and would like more information on the person or company behind them. Over the past few months, there were also two unauthorized transactions: $14.95 and $17.95. All these transactions are unauthorized, and I need them to stop immediately. Please provide me with a detailed transaction history from April 1, [redacted], to November 2, [redacted]. Thank you and have a nice day.

I went to the gym and used my benefits card, and didn't spend anything until the next day. When I tried to use it at Wendy's, the cashier didn't give it back to me. I realized it was missing after eating and going back to look for it. The cashier denied taking it but she had it the next time I went there. I finally got my card back but someone had used it at the gas station by Wendy's. I was left without money for a month, couldn't eat, and lost my apartment due to this incident at Wendy's. I have been faxing all the necessary paperwork since September 2, and I ask for my money to be refunded promptly once everything is verified. Your attention to this matter is greatly appreciated. Thank you for helping me with this situation.

Dear Customer Service, I recently discovered an unauthorized charge on my card from Cricket Wireless on November 1st. After contacting them, I was directed to you to process a charge off and receive a refund for the transaction. Unfortunately, despite my numerous attempts since last Friday, I have been unable to reach anyone to address this issue, which is highly frustrating. My account number with Cricket Wireless is #[redacted]47, and my phone number is ([redacted])-[redacted]. I kindly request your prompt attention to this matter as I have been trying to address it for the past three days. Once the refund is processed, I intend to set up a new bank account for future transactions. It would greatly improve customer satisfaction if your support team was more accessible for such concerns. I have been a loyal customer for four years, but this experience has left me dissatisfied. Thank you for your assistance, Donna R.

A payment was declined on Friday, 11/1/[redacted]. I checked my banking app and saw that the declined payment was deducted from my account balance. I contacted the company I was trying to pay, but they had no record of my payment. I have a reference number for my dispute. I have called multiple times over three days, but nobody answers. An automated voice message says they are experiencing high call volumes and disconnects me. I have filed complaints with consumer affairs and emailed the Treasury Department responsible for the card service twice. I have also tried contacting Comerica Bank but faced issues verifying my information. Even after contacting Social Security, I have not found a resolution, causing stress and anxiety.

On November 2, I spoke with Douglas, who denied me access to my social security benefits due to unauthorized ATM withdrawals. He instructed me to email Direct Express with my Louisiana ID, which I plan to do today. Unfortunately, he did not provide an email address, so I've been on hold for over 45 minutes. I requested my card be cancelled and a new one sent to my address on file: Nicole Ann Gaudet Becnel at [redacted] Rome Street, Paulina, LA [redacted]. I also asked for a list of unauthorized transactions and a dispute form, which he declined. As a result, I will seek legal counsel to take action against Social Security and Direct Express. While at the public library in Lutcher, LA, you can reach me at my new cell phone number [redacted]. My old cell number is [redacted]. Due to no data on my phone, I can only access emails from the public library. This situation has caused significant hardship as I have not received disability benefits for over [redacted] days and have been a victim of identity theft, as reported to local authorities.

I need assistance disputing a $50 payment to PayMe. The payment was made on October 12th for a $[redacted] computer program named "Cozy." PayMe bounced the payment due to an unexpected service charge. This charge was unfamiliar to me as our townhouse was recently sold, and the new owners utilized this system. The new owners advised reaching out to Direct Express for a refund. I found it unusual to be charged a fee for rent payments. According to the new owners, I can continue making rent payments as the previous owners did. I have been attempting to contact Direct Express for two and a half weeks but have been unable to speak with anyone beyond the dispute department, who redirected me to the dispute committee, resulting in excessive wait times exceeding an hour. Please process a refund to my account promptly. Thank you.

On November 1st, I accidentally paid Westgate Resorts $[redacted]. I have already disputed the payment with Westgate, and they assured me a refund. However, as of today, I have not received the refund. I have been trying to contact DirectExpress to dispute the transaction and receive my $[redacted] refund, but I have been unsuccessful. I have tried reaching out on November 1st, 2nd, 3rd, and today, waiting on hold for over an hour each time. I am reaching out to DirectExpress to request their assistance in expediting the process and cancelling the transaction promptly.

I have been calling for a week now (seven days, spending numerous hours on the phone incurring significant costs) attempting to gain approval to use my debit card while residing overseas. Each time, I was assured it would work within twenty-four hours; however, after waiting multiple twenty-four-hour periods, it still does not function. Currently, I can only use it for purchases, but I also require cash for my medical expenses and other necessities since only around one percent of businesses here in Morocco accept debit/credit cards. I urgently need genuine assistance since I may soon find myself without resources in a foreign land. Kindly help me promptly, as I am desperately seeking access to my funds. Thank you. Best Regards, M.B. Mohamed

I discovered an unauthorized charge of $[redacted].50 on my account on November 1, [redacted], in Clearwater, SC. This amount is a significant portion of my $[redacted].00 monthly benefits. I have been trying to dispute this charge since then to recover my funds and take legal action against the person responsible. The transaction occurred at an ATM, which should have captured a photo of the individual involved. After several attempts, I managed to contact customer service on November 9, [redacted]. The initial representative I spoke to was helpful, but the following person seemed disinterested and uncooperative. Despite being a long-time benefits recipient, the second representative failed to verify my account due to incorrect information. My current address is PO Box [redacted], Aiken, SC [redacted], email at [redacted], and new phone number [redacted]. I faced challenges with security questions on the online account app which were not resolved properly. I urgently need assistance recovering my stolen funds and updating my account details to prevent further issues. I am in urgent need of help and direction on resolving this matter and reclaiming my money.

I purchased a Homestar Original Planetarium a few years back, and unfortunately, the lamp unit stopped working. Despite this, I enjoyed the product in principle and decided to try again recently. However, the motor burnt out within a month. I am disappointed as I have invested nearly $[redacted] and still have nothing to show for it. I would appreciate a replacement unit, preferably an upgrade to the Homestar Flux. I have tried to reach out multiple times about this issue and have received no response. I am willing to return the faulty units if you can provide me with a shipping address. Thank you for your attention to this matter. Best regards.