Direct Express Customer Service Issues

I have placed an order, but it seems that the items cannot be tracked, are still in sorting within the country of the company, or may be subject to import restrictions and could be confiscated by customs. Some of the items also appear to be inauthentic and overpriced. I have found a legitimate Nike website that sells authentic products for nearly half the cost with a delivery time of 3-4 business days. However, one pair has arrived in Australia, and I will accept them as long as they are the correct color, size, and quality. I would like a refund for all other items purchased promptly. Thank you.

I'm Nicole Dawn Hardy, currently homeless in downtown LA, California. I've been receiving benefits for months but faced an issue with authentication through Direct Express. They requested my ID and Social Security card via email for verification. Despite recently getting replacements, I lost the back of my ID after my belongings were misplaced. When I attempted to send what I had, Direct Express' mailbox was full and my email failed. I need my benefits to secure permanent housing. Please contact me at [redacted] or via email at [redacted].

My name is John Marcus Swanson with Social Security number [redacted]-11-[redacted] born on 11-23-[redacted]. I live at [redacted] E. Lancaster Ave., # [redacted] in Fort Worth, Texas, [redacted]. I visited CVS at [redacted] E. Lancaster Ave. on November 5, [redacted], at 7:55 PM to withdraw $[redacted].00 from my checking account ending in [redacted] with my Direct Express Comerica Bank Debit card at the Allpoint ATM, AX004218. The machine didn't dispense the money, and after speaking with the cashier and manager, I was told it may take 5-7 business days to refund; however, my receipt indicated the transaction was denied. I've tried contacting customer service but received rude responses with difficulties due to call volume. The number on the ATM directed me to the bank for any refund for the $[redacted].00 not received. I seek reimbursement for the unprocessed withdrawal. Thank you, John Marcus Swanson. Email me at a friend's address: [redacted] Thank you.

I reported my card lost on October 9th. It is now November 22nd, and I still haven't received my SSI check. Direct Express failed to deactivate my lost card, causing me significant issues. My car was impounded, my storage unit was auctioned off, and I had to pawn my watch to a cab driver for $40. I am frustrated by this situation. I received a call from a company in San Antonio regarding my reimbursement case with the MasterCard Department, but I couldn't reach them as the line was busy. They emailed me documents for my claim but didn't provide a fax number to return them. This process is chaotic. I urgently need my money as I am currently homeless with my service dog, struggling to feed us both. Please contact me at Donna Walker [redacted] [redacted] 4.

I purchased a Homestar Original some time ago, but the lamp failed about two months later. I struggled to reach the appropriate contacts to get a replacement due to the challenges with your voicemail and website. Eventually, I accepted the loss and moved forward. Recently, this past summer, I decided to try your product again. Unfortunately, the second unit didn't last much longer, as the motor burned out after about two months. Once more, I encountered difficulties on your website and couldn't find a way to contact anyone for assistance. I simply wish to receive a unit that functions properly, perhaps even an upgrade to the Homestar Flux for the inconvenience. While I appreciate the product concept, the website seems more geared towards gaming with no clear instructions on how to seek support for the Homestar. Please provide me with an address where I can return the two faulty units.

I purchased a Homestar Original, but the lamp failed shortly after using it. I tried reaching out for help but had difficulty getting assistance. Despite the issues, I decided to give it another try and ordered a second one, which also had problems; this time the motor failed after only two months. I've already invested around $[redacted] in these products and would appreciate a resolution. I am willing to return the two faulty units if you can provide me with the address for the return.

I purchased a Homestar Original about three years ago. Unfortunately, the lamp failed after just two months. When trying to contact the company, I found that the website only addressed gaming issues, not Homestar problems. Despite not receiving a refund for the first lamp, I still like the product concept and decided to purchase another one. However, the second lamp also had issues - the motor burnt out after two months. I would like to receive a functioning unit, possibly an upgrade for my inconvenience, considering I spent $[redacted] on two faulty lamps. I am prepared to return both defective units if you provide me with a shipping address.

I am confused about my accounts. Social Security sent me a new card for my benefits, but it wasn't set up correctly. They say the card was mailed, but when I contact you, it's not showing. There is a new virtual account and my payee account that appeared. I need to make sure the benefits go to the correct card. How can I ensure the virtual account is not where my benefits will be deposited? How do I set it up to go to the right card?

I had a very disrespectful experience on Tuesday night, November 27th. Despite being disabled and receiving direct deposits for over 10 years, I was denied help and left out in 23-degree weather due to not remembering the year I was put on Disability because of a severe head injury caused by a drunk driver. I was spoken to rudely, denied a supervisor, and couldn't understand the non-English speakers. After hours, I struggled with an application but felt pressured to fill it out. The whole ordeal was incredibly wrong and upsetting. I live 40 miles away without gas to go to Social Security in the morning, and I'm concussed. This treatment was unacceptable, and I'm unsure how to proceed. Please help spread the word about this issue to prevent it from happening to others. Thank you. - Don and Jamie Dunbar

Hello, my name is Stephanie Donahue. On November 1st, [redacted], nearly $[redacted] was deducted from my card without my authorization, resulting in multiple transactions. I am requesting the reimbursement of these funds. I did not authorize these transactions, nor did I disclose my PIN or lose my card. Unfortunately, my card, food stamps, and phone were all stolen, adding to my challenges. I am prepared to pursue legal action if necessary. I have completed the required paperwork and am searching for the fax number to submit it promptly for your review. Although I haven't obtained a copy of the report yet, I have the necessary paperwork ready to submit. I urgently need the refund to be processed. I am willing to cooperate and assist you with any further information you may require. Please contact me at [redacted], the Direct Express number, to receive my paperwork via fax. Thank you.

I purchased a Homestar Original three years ago, and after only two months, the lamp stopped working. Despite trying to get a refund, I received no response and ended up absorbing the cost. Despite this setback, I enjoyed the product and decided to purchase a second one, only for its motor to burn out in less than a month. Unfortunately, my requests for compensation have gone unanswered. I am hoping for either a working unit, payment for the two faulty units, or an upgrade to the Homestar Flux to make up for the inconvenience. So far, my experience with your customer service has not been satisfactory.

Around three years ago, I purchased a Homestar Original, but the lamp stopped working. Despite my efforts to receive a refund, I didn't make any progress. Recently, I was satisfied enough with the product to buy another one for $[redacted]. After approximately two months, the motor on the new unit also failed. Once again, my attempts to reach customer service were unsuccessful. If someone is reading this, I am hopeful that by returning the two faulty units, I can receive a Homestar Flux as compensation.

Hello, my name is Tanya P., and I lost my card. Recently, I had an emergency and had to stay in the hospital for 10 days due to stage 4 cancer in my lymph node system along with a bowel obstruction that required surgery. I was discharged yesterday and checked my mail, but my card and payment have not arrived after two weeks. My social security number is [redacted], and I haven't given permission for anyone to use it. I am facing an eviction notice and urgently need my payment. I have been attempting to contact the SSI office and Direct Express, but I cannot proceed past the automated recording because I do not have my card number. Thank you.

I have noticed that $[redacted].00 is missing from my Direct Express card. I have been trying to contact Direct Express since Sunday, December 1, [redacted]. This situation is causing great distress as I rely on this money for rent, bills, groceries, and household items. My card has also been stolen, leaving me unable to access any funds. It's essential for me to pay my rent by the 10th of the month, and now I am unable to do so due to this issue. I usually retrieve my funds from Trustmark Bank, but now I am at a loss because my card has been stolen. My name is Veronica F. Boston, and I reside in Greenville, MS, [redacted]. I urgently need the missing funds to be returned to my card.

I have lost my card multiple times, and I recently received a replacement in the mail. However, I had to visit the social security office to verify my identity before activating the new card and changing the pin. Despite trying to contact customer service for the last two days to activate my card, I have not been able to reach a representative. This situation is becoming increasingly frustrating. Additionally, I am currently unable to access my email account or update my email address through the Direct Express phone app. As a temporary solution, I will be using a friend's email address for communication purposes.

Hello, my name is Ricky Boehm. Social Security instructed me to contact you regarding the lock on my card account. They suggested providing my Social Security number and my mother's maiden name to resolve the issue. I am trying to have my funds transferred to my Direct Express card but am unable to do so due to this lock. Social Security advised reaching out to you to have the lock removed so I can access my funds. I would appreciate it if you could assist me with this matter. Thank you.

On November 1st, I discovered an unauthorized charge on my card. Despite multiple attempts to contact the company, the lines were busy, and I couldn't log into the website until November 5th. After a frustrating three-hour phone call, I managed to cancel my cards and order new ones, but later realized they were returned due to an address error. To expedite the process, they waived the shipping fees for two-day delivery. Unfortunately, I have only received one card and have been struggling to get in touch with the company to resolve the issue as I urgently need access to my funds. Despite my repeated efforts since yesterday morning, I continue to encounter the same recording informing me all lines are busy. This situation has left me with limited funds for essentials, and the lack of assistance is causing significant distress.

Yesterday, I noticed two unauthorized charges on my card from outside the USA. I immediately reported my card as stolen and disputed the charges of $[redacted].87 and $[redacted].81 to a company called Fotrasylum with international purchase fees. The charges were still pending on December 2, [redacted], likely due to the time zone difference. My card's ending number is [redacted]; this is crucial as it is my sole income source, and I urgently need to halt these transactions. Please contact me at [redacted] or via email at [redacted]. Thank you.

I'm having trouble reaching someone to dispute some charges on my account. I tried to cancel my card two days ago, so it's no longer active, and now I can't enter my card number when prompted. I was informed to call back once the pending charges no longer showed up to request a refund, but I'm stuck because the system keeps asking for my card number which is no longer valid. Since my card is canceled, do I need to wait for the new card to arrive before I can dispute the charges that were made on my account?

I was manipulated into providing an address by someone who physically threatened me. He coerced me while I was speaking with a Direct Express representative, and in the background, you could hear him yelling instructions to me as I was crying. I have attempted to contact Direct Express for three days to cancel the delivery to the address he provided, but due to high call volumes, I have been unsuccessful. I urgently need to stop the card from being sent to that address. I have changed my phone number, and he provided his number ([redacted]), threatening to harm me if the card is canceled. I need guidance on reaching a live person through chat or phone to resolve this situation. My name is Rachelle Martin, and my Social Security number is [redacted]. The card must be stopped promptly.