Direct Express Customer Service Issues

My Direct Express card was stolen two days ago. I have been trying to report it by calling Customer Service, but due to high call volumes, I can't reach a live person. I need to provide my social security number and pin since I don't have the card number. I am concerned about my upcoming social security deposit being at risk.

I have not yet received my Direct Express card, which is causing delays in receiving my SSI payments since September [redacted]. I was instructed by customer service to send a copy of my ID for verification, which I did. However, I am unable to confirm if they received the documentation as I have been unable to reach anyone at customer service despite multiple attempts. The Social Security office informed me they are unable to assist beyond advising me to contact Direct Express. This situation is causing me distress as I have limited resources. I am hopeful for a resolution to these issues. Sincerely, Cecilia M. SSS [redacted]-15-[redacted]

On October 7th, I made a purchase of $7.21 at Mo's convenience store. When the cashier swiped my card the first time, he mentioned that it didn't go through. After swiping it a second time, he instructed me to input my PIN. Upon checking my app, I noticed two charges from Moe's for $7.21 each. When I contacted the customer service department through the provided phone number, it also confirmed the double charges on the same date. I kindly request your assistance in resolving this matter. I sincerely appreciate your help. Thank you and take care.

After speaking with different companies about getting a refund for duplicate charges on my statement, such as EBAY, Amazon, and PayPal, the funds have not been returned to me. This discrepancy has been confirmed, documented, and verified by our client's case management. The discrepancy is clear when looking at deposit amounts, subtracting legitimate purchases, and checking the balance. I plan to file a criminal fraud complaint in the US District Court. This issue has also been noted by legal entities who are genuinely interested in the case.

I urgently need assistance. My name is James Romine, and I am a 69-year-old disabled Vietnam veteran with amyloidosis caused by Agent Orange exposure. Despite being given a short life expectancy, I have been fighting this cancer for years. My issue concerns Direct Express. In August, $[redacted].25 was taken from my card by orderwish.com without my consent. Despite filing a dispute, Direct Express has been unhelpful and hard to reach. They returned the money but then reversed the transaction. Additionally, Tophat took $78 from my card in September without my authorization, totaling $[redacted] in unauthorized charges. I've faced extreme difficulties reaching Direct Express, enduring long wait times and unhelpful customer service. I urge for intervention to resolve this matter promptly. Thank you for your anticipated help. James Romine.

I need help disputing a $38.60 charge from Loyal Angler. I made a one-time purchase and clearly declined any subscription, but they still charged me. It's frustrating because I haven't even received my initial order. I've tried reaching out to them with no luck, and now I'm considering contacting the Better Business Bureau. I've been attempting to call your customer service for the past two days with no success. Please refund the money to my card as soon as possible. Thank you. My contact details are Gina Hromada, [redacted], or at [redacted]

I would like to request a new card because my son has been experiencing unauthorized charges on the current card. The address for the card is [redacted] Bronson Hill Road, Watkins Glen, NY. The last four digits of my social security number are [redacted] and my name is Raymond Bailey. I am my son's payee. We noticed charges totaling $70 to $80 while attempting to withdraw money for his rent, and we are uncertain of the cause. Any assistance with this issue would be greatly appreciated. Thank you for your time, and have a Blessed day.

I have been struggling to contact a live customer service representative at Direct Express without success. My social security benefits were transferred to a Direct Express debit card, which I have never received. When I attempt to speak to someone, the automated system requests my card number, which I cannot provide since I haven't received the card. Being disabled and without any food due to Direct Express' lacking customer service has been extremely challenging. Any assistance from you would be greatly appreciated. Thank you.

My Google Pay account, which has my Direct Express debit card along with other cards saved, was hacked, and $[redacted].99 was fraudulently withdrawn. I tried to contact Direct Express to stop the transfer but couldn't reach anyone. Google couldn't refund the money even though I reported it within 10 hours of the hack. After multiple attempts, I finally spoke to Direct Express, but they refused to assist as I'm not the account owner. Upon examining my Google Pay activity further, I discovered the unauthorized app set up automatic withdrawals for the fraudulent amount repeatedly until it succeeded due to my disability deposit schedule. I caught it in time to intervene. Dealing with Google's automated responses was frustrating, and Direct Express kept directing me to the account owner. I have details of the fraud but am unsure how the security breach occurred. I've been trying to resolve this with Google's poor card security handling. I need an email to forward the details of the crime for assistance.

I, E.C. Nelly, born on April 19, [redacted], at 34 years old, request to send $13 within two days. I am worried because of a bump on my forehead. My new wife is I. Ishtar Castro Nelly, born on April 2. We both identify as mutants from Yu-Gi-Oh! Y. Muto Malltold and Y. Muto Malltold are similar mutants. We, the real elite couple, are both mutants like Yugi and Yami Muto Malltold. My wife's birthday is the 1st of April.

I require a detailed summary of my transactions for the past 3 to 6 months emailed to [redacted] I am the biological daughter and currently hold power of attorney due to a scam issue. Needing thorough summaries promptly in such circumstances is crucial. Thank you for your assistance.

Hello, my name is Antonio Ashford. I made a transaction on October 1st at the Fullerton and Milwaukee ATM, where I withdrew $40. There is a camera at every ATM that could potentially help in resolving this dispute. I am currently saving for an apartment, so losing this money is a significant setback for me. Please review this matter and contact me at [redacted]. Your assistance is greatly appreciated. Thank you.

I requested a replacement card over three weeks ago. Upon calling back, I discovered my address was incorrect. I updated the information with a customer service representative and paid $13 for expedited services, which was deducted from my account. It's been a week and a half, and I haven't received the card yet. They were supposed to email me a UPS confirmation number but didn't. When I call, I either get disconnected from the system or told that my account cannot be found. I've checked with SSA to ensure my information is correct there. However, they couldn't assist me as my funds are in a Direct Express account without a usable card. I need the replacement card to access my funds and close the account.

On September 3, [redacted], $[redacted].48 was deducted from my card. Comcast, who was listed as the company, claims they did not receive the payment and discontinued my service. I requested Direct Express to investigate and provide provisional credit, but it was denied. I have submitted additional paperwork, but they are not responding. The complaint department has not contacted me, and waiting on hold for hours to talk to someone is frustrating. I want them to contact the vendor and return the money once they confirm the vendor received it. This situation should be simple to resolve with just one phone call. I need my $[redacted].48 back as soon as possible.

On July 25, [redacted], I checked my account balance by phone and noticed it was several hundred dollars less than expected. Despite encountering difficulties logging into the Direct Express site, I eventually reached a representative after numerous failed attempts and long holds. The representative informed me of a $[redacted] charge from Google and advised me to contact Google to halt the charges. Unfortunately, additional unauthorized transactions totaling $12 to Google and other fraudulent charges from foreign locations and iTunes in California occurred. After several failed attempts to contact Direct Express, I finally managed to speak to a representative who assisted in canceling my card, issuing a new one, and initiating a dispute for the charges. However, the replacement card was misdelivered, and the dispute packet never arrived as promised. Subsequently, Direct Express erroneously charged me $13.50 for expedited shipping, failed to send the dispute packet, and later reversed the provisional credits without thoroughly investigating the fraudulent charges. Despite my efforts, including reporting to the police, Direct Express claimed they found no evidence of fraud and deducted $[redacted] from my card. I am experiencing significant hardship due to this situation and have been unsuccessful in reaching Direct Express for further assistance.

I spoke with a customer service representative around 7:30 a.m. on Tuesday about my car. They were struggling with entering the numbers correctly, even after I repeated them several times. I explained that I had lost my car and they asked for more details, including the exact amount I owed. When I mentioned my health issues impacting my memory, the representative abruptly ended the call, saying they wouldn't assist me. This was very disappointing customer service. I hope to receive a response regarding the action being taken. The call occurred on Tuesday morning, being the first contact I had with your call center. My phone number is [redacted]. The lady I spoke to was extremely rude, and I believe her behavior was unacceptable for a customer service role.

I recently discovered that Kentucky Utilities made an unauthorized withdrawal from my account for an unknown service as they don't operate in my area. I've been unable to reach your company by phone. To resolve this, Kentucky Utilities require my statement showing the charge. Please fax it to [redacted], Attention: Josh. I'm frustrated by the lack of response and the inability to address this issue promptly. It's concerning that no one can assist with stolen cards or identity theft. Please investigate this matter and return my funds promptly. I urge you to address this concern immediately to prevent further action. Your attention to this matter is crucial. Thank you, Susan L. Spencer-Ray

Kentucky Utilities has withdrawn a significant amount of money from my account without authorization. They have no record of serving my area, Virginia. I am unable to reach anyone by phone and need a copy of my statement faxed to them. Their fax number is [redacted]. This lack of communication is holding up funds I urgently need. I am frustrated with their phone system's inability to address my concerns. I demand an investigation and the return of my money promptly. Failure to do so will result in formal complaints to relevant authorities. Please contact me promptly, as I intend to pursue this matter vigorously. Sincerely, ~~Susan L. Spencer-Ray

For the second time in three years, my card seems to have been used fraudulently. Last month, I was unable to authorize a transaction despite having a balance over $[redacted]. When contacting customer service, I was asked security questions relating to my past addresses, mortgage companies, and current address. However, I was unable to pass the verification process. Following this, I was told to visit the Social Security office in person with my ID. This month, I received a message stating a new card had been sent to me, which I did not request or receive. Additionally, I noticed someone with my name in Montgomery, Alabama listed as a family member on Google, which raises concerns about identity theft. I have been unable to reach customer service due to busy lines and have failed to create an online account. How can I access my Social Security funds if my card is compromised and not authorizing transactions?

I made a reservation through Groupon for a two-night stay at a rate of $[redacted] per night. The confirmation email, however, showed a charge of $[redacted] for only one night, resulting in an incorrect total. Despite reaching out to Groupon for assistance regarding the overcharge, I have not received any help. I have tried calling, using the live chat, and sending multiple emails, with no resolution. I even spoke with a supervisor named Jhordan and have kept a detailed record of all communication attempts. My account has been debited $[redacted] for a reservation made on October 7th, and I have spent over $[redacted] due to this issue. Despite my efforts, I have not received a response since my last interaction on October 14th.