Direct Express Customer Service Issues

I did not authorize most of these transactions to be charged to my card. I am unable to reach anyone for assistance, but I urgently need this issue resolved without incurring any fees from my disability funds. I depend on these funds for my husband's upcoming funeral on Monday. I expect difficulty getting through via phone, so I am providing my email [redacted]. I previously used a different card, but I cannot recall the account details. Could you please remove the old account information so I can start fresh? Resolving this promptly is crucial as I need to make a payment to the funeral home for my husband's services.

Hello, I am Kimberly Shedlock. Yesterday on October 4th, [redacted], I bought 3 Steam cards at my local Walmart. Two cards were supposed to be loaded with amounts ranging from $10 to $[redacted]. I added $[redacted] to each of those two cards and $50 to the third card. However, all 3 cards showed as already redeemed. This has occurred before, causing me to lose a significant amount of money with your cards. Experiencing this again, with all 3 cards being problematic, is unacceptable. I need assistance to resolve this issue with the cards. If possible, please contact me at [redacted] or message me at kimshedlock61 @gmail.com. I would greatly appreciate being called to speak with a customer service representative. Thank you.

Hi, this is Kimberly Shedlock. I have been experiencing issues with sending text messages each time and have to resend them. Yesterday, I purchased 3 Steam cards totaling $[redacted] from my local Walmart. Unfortunately, all 3 cards were redeemed before I could use them, resulting in a significant loss for me. This has happened to me before, and I have lost a considerable amount of money purchasing these cards. I need assistance in resolving this problem. Please reach out to me at [redacted] or [redacted] I would appreciate speaking with a customer service representative over the phone rather than through text. Thank you.

I believe I may have misplaced my purse, as it is missing with all my identification and cards in it. I am unable to contact Direct Express directly as my phone number is [redacted] and my social security number is [redacted]-62-[redacted]. Please assist me in shutting down the card promptly. My name is Ellen Brady, and this situation involves my SSI check. I estimate that there was approximately $[redacted] in the account; however, I am unsure of the exact amount. I have attempted to reach Direct Express with no success. If you could kindly contact me at the number provided and ask for Ellen Brady, I would greatly appreciate your help. Thank you.

I was charged $3.95 on September 20, [redacted], and $[redacted].00 on October 3, [redacted], by EarthLink Interprizes. I received an unordered small jar of face cream and suspect it's related to this charge. I contacted the company via email to request a refund, as I did not authorize these transactions and did not order anything from them. Online research suggests this may be a scam. I'm experiencing difficulty reaching Direct Express due to high call volumes. I plan to remove all funds from my current card and request a new one tomorrow. I seek assistance to recover the $[redacted].00 taken without authorization. Thank you, Tanya L Kelley, with card ending in [redacted], pin [redacted], and last four digits of SSN [redacted].

I am requesting a new card as I have been unable to answer security questions and have faced fraud alerts repeatedly. Despite being disconnected, I have been attempting to speak with a representative for over a month. I need the card to address debt and loans. I have reached out to Social Security as well as my bank and have gathered relevant dates and amounts for security questions. Due to head trauma, I struggle with pressure situations causing panic. I assure you, I am not engaging in any criminal activities and am who I have claimed to be throughout this process.

I lost my card at a Burlington store after making a purchase at Citi Trends. I contacted Direct Express multiple times, and after the 20th call, my card was swiped for $[redacted]. I placed the transaction under investigation. Burlington store has offered to assist by reviewing security footage. I received a letter assuring me access to the funds taken from my card, but every time I call, I struggle to reach anyone. I'm able to get through using another phone but am placed on hold for over an hour. No funds have been added to my card, and my investigation was supposedly denied on the 30th. I'm frustrated as someone has used my card at the Burlington store, which should be captured on camera. I'm struggling to get any responses despite calling numerous times. This was never an issue before, and I can only get assistance by using another person's card number, which leads to lengthy hold times once they realize it's me calling.

Yesterday, I signed up for a 7-day free trial but quickly decided the service wasn't for me and canceled. However, upon my wife's request, I reactivated the account for her to try, but we also found it wasn't what we were looking for and canceled again. To my surprise, our bank account was charged $48.58 for the second sign-up. Since both transactions and the cancellation happened within the same 24-hour period, I assumed the second charge would still be within the trial. I kindly request a refund of the $48.58 mistakenly charged to our card. Please notify me once the refund has been processed. Thank you.

I recently went to the ATM at the corner store to withdraw $[redacted] after checking my balance, which was $[redacted]. The machine at the store kept showing errors after my attempts. I tried two transactions, one for $[redacted] and another for $[redacted], both failed. When I got home and checked my balance again, it still showed $[redacted]. Later in the evening, at a different ATM, it only allowed me to withdraw $80 and stated insufficient funds. Upon calling Direct Express, it said my balance was $15 with a withdrawal of $62, which I did not authorize. I have been unable to speak to a live person as the automated system mentions heavy call volumes. This situation is neither professional nor fair, and I want my money reimbursed as I have bills to pay. I seek guidance on how to proceed. Thank you, Leslie H.

I'm experiencing issues with Direct Express regarding my PIN number. I never changed it, but after too many failed attempts using my card, it was locked. After waiting 24 hours and setting a new PIN, I still couldn't use my card. Even though I could check my balance, I couldn't make any transactions. I tried to reach out for support, but I couldn't get through to anyone. I have urgent bills to pay, including my $[redacted] rent, and this situation is causing me a lot of stress. I hope that someone can resolve this internal problem promptly so I can access my funds. My name is Patricia L., and you can contact me at [redacted] or [redacted].

I had a very unpleasant experience with a representative regarding a $[redacted] charge that was duplicated on the same day. He accused me of using profanities, which I did not. I need immediate assistance to dispute and stop the second charge. The representative also asked unusual questions and seemed to have access to inaccurate credit information. I am concerned about my identity being at risk. I just want this unauthorized charge fixed promptly as it greatly impacts my finances. Please have a supervisor contact me urgently at [redacted].

Hello, my name is Brittany Lockner. I recently contacted customer service because I had to cancel my card due to fraudulent activity. When I spoke with them, they advised me to reach out to the company that made the unauthorized charges. However, after looking up the company named MJ Masters, it appears to be non-existent, and the contact number provided was invalid. Despite my attempts to contact customer service on Saturday to cancel my card and file a claim for a refund, I have been unsuccessful in reaching anyone to assist me. I have already been issued a new card and would appreciate it if someone could contact me at [redacted].

Hello, I'm a business owner in Massachusetts. One of my customers tried to pay for services with a Direct Express card, but the payment was declined three times. Surprisingly, three weeks later, an incorrect charge appeared on their card from my company. The customer is requesting a cash refund, but I'm only willing to give credit back onto their card. I'm puzzled as to why the charge went through initially when her card was declined. There are only two office staff in my business, and no one re-entered her card details. I suspect foul play and want to resolve this to prevent further unauthorized charges to her card. Please contact me at [redacted]. Thank you.

My card was stolen, so I reported it and got a new direct express card. I tried to contact the dispute department, but I keep getting disconnected. My October 3, [redacted] direct deposit was used to pay my Sprint bill, JC Water Dept, and Westar Energy, with no ATM transactions. I noticed several unauthorized ATM withdrawals on my account. I need to dispute these charges, transfer the funds to my new card (which I'm still waiting to receive), and cover my bills and groceries. I'm elderly and struggling to get help. I've been attempting to reach the dispute department without success. It's frustrating to be constantly disconnected or transferred back to customer service instead of getting the assistance I need. - D. D. [redacted]

On August 6, [redacted], I discovered two unauthorized transactions on my Direct Express Mastercard, which I use to receive my SS benefits. I contacted Direct Express, had my old card canceled, and was issued a new one for $13.95. The charges totaling $[redacted].66 from StarMax WeightLoss.com and StarMax Detox were flagged as fraudulent. I filled out the form the Fraud Department sent me and mailed it back. On August 28, [redacted], the $[redacted].66 was credited back to my new card, but on September 30, [redacted], it was deducted again without explanation. After contacting the Fraud Department, I was told the investigation did not rule in my favor by CoAmerica Bank and could not be disputed further. Despite repeated attempts to get information from Direct Express, I received no satisfactory response. As a 71-year-old relying on my SS income, I am frustrated and feeling defrauded. I demand clarity on this issue and seek resolution promptly.

Linden Research billed me $32.97 again. I've been trying to contact Linden to cancel without success and unable to do it online either. In July, I informed Direct Express to reject any payment requests from Linden as I removed all my billing information from their website. Despite being promised a refund in July, I have not received it and they have charged me again. Your assistance in this matter is greatly appreciated. Thank you!

I'm currently experiencing difficulties with Direct Express Card Services due to a dispute over a charge on my account. Despite receiving a replacement card, it was canceled as I couldn't answer certain security questions. I've been attempting to reach Direct Express for the past two weeks unsuccessfully. Frustrated by the poor customer service, I visited the local Social Security office in Jackson, Mississippi seeking assistance to switch my payments to my local bank. Although I appreciate the added security measures, the lack of effective communication is unacceptable. Even Social Security struggles with long wait times on the phone. My Social Security number is [redacted]-74-[redacted], and I am requesting a new card with my October payment, which is due on Wednesday, October 9, [redacted]. From November onwards, my bank will handle my payments. Please contact me at [redacted] for any necessary clarifications. Thank you. - Vivian Gibson

I have requested my July [redacted] paper statement multiple times, emphasizing it in big red letters. Unfortunately, I keep receiving the September statement instead. Despite being charged $0.75 each time, the issue has not been resolved. My card ends in [redacted], under the name Marlou D. Baker.

I recently experienced fraud on my new credit card while out of state, resulting in $2,[redacted] being stolen. Despite being advised I would be reimbursed after completing the necessary fraud paperwork, I have now been informed that no fault was found and the case is closed. I am unable to speak with anyone directly regarding this matter, and the floor supervisor mentioned sending an email explaining the case closure, which I have yet to receive. I am seeking clarification on why this decision was made. Should I consider seeking legal advice or what steps can I take to ensure my case is thoroughly investigated?

I am having trouble logging into my US Direct Express mobile app and website to update my login information. I have also been unable to speak to a live person when I called the provided number for help with the website and app. Additionally, I need assistance from US Direct Express to obtain my account card routing number. Please reach out to me at [redacted] or [redacted]. I look forward to hearing from a US Direct Express customer service representative promptly. Thank you. Sincerely, Laura J Michel