I had disputed several transactions totaling up to $**.** which went back to May on Exp...
GetHuman3386533's Dispute a Charge issue with Direct Express from August 2019
Help with my Direct Express issue
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Before contacting them, items GetHuman3386533 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3386533's own words
I had disputed several transactions totaling up to $**.** which went back to May on Experian Credit Report, My wallet was stolen out of my purse, due to a man which has been stalking me for about a year. He broke in my car and stole my wallet and stole my Direct Express Debit Card because evidently and I don’t even know this man, I have caught this man hiding in the woods behind my house and I reported it to Law, they came out but of course by the time they got out here which I live about ** miles to the closest town, he was nowhere to be found. I called and canceled my old card and y’all sent me another card Janice T. Vogt* Card*: ****************, Exp. Date: *********** CVV Code: ***. Y’all mailed me the paperwork to fill out for disputed transactions and I did that and mailed it back on July **, ****, but I forgot to write the SR * down so I was just checking the status on it but I can’t get through to talk to a live person. So if someone would please call me back @ (***)***-**** and let me know the status because I have Stage * Lung Cancer and I found out yesterday that now I have a Tumor on my Brain and the Drs. are wanting to send me to Texas for more Chemo Treatment on my Brain, so I was needing that money put back on my card to make the trip to Texas please. Thank you Janice T. Vogt
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