I had disputed several transactions totaling up to $**.** which went back to May on Exp...

GetHuman3386533's Dispute a Charge issue with Direct Express from August 2019

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3386533's own words
I had disputed several transactions totaling up to $**.** which went back to May on Experian Credit Report, My wallet was stolen out of my purse, due to a man which has been stalking me for about a year. He broke in my car and stole my wallet and stole my Direct Express Debit Card because evidently and I don’t even know this man, I have caught this man hiding in the woods behind my house and I reported it to Law, they came out but of course by the time they got out here which I live about ** miles to the closest town, he was nowhere to be found. I called and canceled my old card and y’all sent me another card Janice T. Vogt* Card*: ****************, Exp. Date: *********** CVV Code: ***. Y’all mailed me the paperwork to fill out for disputed transactions and I did that and mailed it back on July **, ****, but I forgot to write the SR * down so I was just checking the status on it but I can’t get through to talk to a live person. So if someone would please call me back @ (***)***-**** and let me know the status because I have Stage * Lung Cancer and I found out yesterday that now I have a Tumor on my Brain and the Drs. are wanting to send me to Texas for more Chemo Treatment on my Brain, so I was needing that money put back on my card to make the trip to Texas please. Thank you Janice T. Vogt

GetHuman3386533 did not yet indicate what Direct Express should do to make this right.

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Direct Express

Dispute a Charge issue
Reported by GetHuman3386533
Aug 7th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 15223 others
0 customers following this


GetHuman3386533 started working on this issue
Aug 7th, 2019 6:45pm

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