Direct Express Customer Service Issues

On July 15th, my son's minor son had his disability card linked to his Amazon Prime account which was hacked. Unfortunately, there were multiple unauthorized charges that depleted his account, impacting our ability to purchase school supplies on time. Despite reaching out to Amazon's fraud department since July, we have not been able to resolve the issue. We've attempted to contact Direct Express daily for the past 20 days but have faced long wait times. We urgently need the 7 charges on July 22nd and the one on the 15th, totaling $75.40, disputed or reversed. These charges are pending, preventing us from taking further action. If this matter isn't resolved promptly, we may escalate it as a case of financial abuse affecting a disabled individual. Amazon has already confirmed the fraudulent nature of the charges and is willing to assist your team if necessary. It's crucial that Direct Express rectifies these unauthorized Amazon charges from June and July promptly. As I also have a disability, communicating via email at [redacted] would be more effective, or please provide a direct number to reach a customer service representative promptly. Thank you, Amy M. Gabbard.

I rely on monthly Disability funds deposited onto a DIRECT EXPRESS card. Throughout August, I have been unable to access my funds as my account has been completely depleted. This situation is extremely distressing as this is my sole source of income. Despite calling the card's customer service number daily, I have been consistently met with a message stating that they are too busy to assist me and to call back later. I have been diligently trying to get through for two weeks now without any success. This has made it impossible for me to manage my expenses. I am urgently seeking help to investigate why and how my account was drained. Unfortunately, the website does not provide any options to address this issue. I am in desperate need of speaking with a representative from DIRECT EXPRESS to rectify this matter promptly. My contact number is [redacted]. Thank you, Linda W.

My name is Randy Keesling. I visited the SSI office in Crenshaw, LA, California, to report fraudulent activity. Bank of America closed my checking account on August 6, [redacted]. On August 8, [redacted], I went to my local SSI office, which provided me with a Direct Express phone number. However, I have been unable to reach anyone as the line is always busy or disconnects. In less than two weeks, my benefits will be available on September 3. I am concerned if there's enough time to have my Direct Express card delivered before my benefits are loaded. How can I ensure my money is applied to my Direct Express card? Thank you for your assistance.

I would like to address an issue regarding Troy Richards accusing us of using his card without permission. However, I have evidence to dispute this claim. Mr. Richards provided us with the card details previously, and we used it for our daughter’s expenses with his knowledge. After our relationship ended, he made false accusations. Additionally, there are documents showing Mr. Richards and his family committing fraud for personal gain. I can send any necessary paperwork. Contact me via email or phone. Thank you. Michelle C. Troy Ray Richards - DOB 3-12-70 Michelle Carpenter/Richards - DOB 2/21/70 Sent from my iPhone

I have a monthly subscription to Lucky Tackle Box for my son Eric M. We have been subscribing for several months, but have only received one shipment so far. Unfortunately, my attempts to contact the company via phone calls and emails have gone unanswered. I want to stop any further payments to Lucky Tackle Box and cancel my subscription, but I am unable to do so at the moment. I need help blocking future charges from my Direct Express SSI debit card.

Hello, I've been trying to contact customer service all month, but I keep getting a message saying they are too busy whenever I call, no matter the time of day. Unfortunately, my card was hacked while I was in the hospital for eight days. When I returned home, things were off in my apartment. A friend informed me of suspicious activities on my card. I urgently need a new card and a new number. I also need my August funds transferred to the new card to prevent further unauthorized charges in September. I haven't been able to pay my bills due to this situation. My phone number is [redacted], and my name is Patricia Soncrant. Please contact me to resolve this issue as I feel unsafe using the computer. Thank you.

I bought an item online but haven't received it and can't reach the seller. I want to cancel this order and get a refund of $[redacted].99 back to my card. The order number is [redacted]. The email addresses provided are not working: soeifjghb.shopify.com and [redacted] For customer service, I tried using the website help.Shopify and the phone number [redacted], but no luck. I need the refund due to the lack of product and inability to contact the company.

I am currently serving as my daughter's payee representative while she is being treated in a mental health facility. I tried to cancel the card linked to her account due to theft incidents she experienced. Despite previously replacing the card successfully, this time I faced challenges. I called customer service but had difficulty understanding the representative due to background noise and an accent. The situation escalated when they asked for security questions and requested documentation. Frustrated by the frozen cards and impending late bills, I'm now considering switching to NetSpend for direct deposit. The high call volumes prevented me from resolving the issue promptly. I fear late fees for rent and an inability to pay my phone bill. I plan to visit Social Security to address this matter, but the uncertainty of card usability remains a concern amidst financial obligations.

I attempted to obtain a replacement card last night after encountering billing issues from an online order cancellation. However, DX's security questions were unfamiliar, leading to my card being locked. Currently, I am preoccupied with caring for my critically ill father in the hospital's intensive care unit for the past month. Due to these circumstances, I am unable to provide the requested two forms of ID via fax due to lacking transportation, time, and funds. Facing the added stress of impending late fees for auto-payments, compounded by being on disability since [redacted] and the sole caregiver for my 83-year-old father who recently underwent dialysis and a pacemaker insertion, I am overwhelmed and seeking assistance.

Hello, I hope you are well. I encountered an issue with my Netflix subscription last month. Despite unsubscribing before the payment date in August, they still charged my account this month. I have not watched anything or used the service during this time. I even deleted the app temporarily. I am puzzled as to why this occurred since I clearly unsubscribed and did not use the service. When I check my account, it just prompts me to sign in, showing no recent activity. I am disappointed by the unexpected deduction from my account, as I unsubscribed due to financial constraints. The amount deducted is significant for me, and I had other plans for those funds. Thank you for your attention to this matter. Best regards, N.D.

I, Patricia L. Wenger, am my daughter's Payee Representative and I am currently at the Social Security office to unlock and request a replacement card for my daughter and myself. Both cards are under my maiden name Patty L. Brush, and our current address is [redacted] Geers Ave, Columbus, Ohio [redacted], since October 10, [redacted]. Our former address was [redacted] E. Longview Ave, Columbus, Ohio [redacted]. I recently received a replacement card before this incident, but my daughter lost her wallet and phone due to being hospitalized for mental health issues and seizures. It seems there was an attempt to change our address by someone, as there was an unauthorized call to shut off our utilities. I encountered difficulty communicating with the representative regarding the card replacement due to a language barrier and confusion during the call. I have now faxed the necessary documents, including award letters and birth certificate, to confirm my role as the payee representative through the Clintonville Community Center. If needed, please contact me at [redacted]. I am worried about managing my payments for rent, phone, and utilities during this time.

I received a notification about pending deposits on two accounts but did not receive a card. When I try to call, I cannot connect with a live person. How can I inform the company about this issue? Today, September 2, [redacted], I still have not received my Direct Express card. I am unable to pay my bills. Calling has been extremely frustrating as it keeps repeating the same information and reaching customer service is challenging. Is there another customer service number to try? I need assistance with these unresolved issues.

I called to set up my online banking account to track my money after $[redacted] was deducted from my card last month. While setting up my account, I was asked for information I didn't have since my card was set up years ago. The representative said I needed to fax two forms of identification but gave me the wrong fax number. I've been calling customer service all day without a response, and my card is now frozen due to not answering questions correctly. I was expecting money at 12 am Friday, but now face a delay. All I wanted was to set up alerts for my card's transactions to prevent a repeat of the mysterious loss last month. I'm feeling lost and frustrated as nobody seems to have the correct answers.

I called to get a replacement card, but the representative asked me the wrong security questions, causing my account to be frozen. This has prevented me from accessing my disability payment, which I rely on for survival. The representative requested copies of my IDs, which I cannot provide as they need to be replaced, but I can't do so without my disability payment. When I try calling the [redacted] number now, I can't speak to anyone as it says my social security number cannot be processed at this time. My card and 16-digit number have been canceled without my consent, and I didn't provide the correct address for a replacement. I'm left stranded without funds, answers, or access to necessary medications.

My Direct Express card was skimmed and all the funds were emptied when Social Security made a payment to it on the morning of September 3rd, [redacted]. The unauthorized withdrawals occurred at a Chase Bank ATM in Denver, Colorado, while I reside in Bend, Oregon. Despite having my physical card on hand, it was somehow compromised. I've been attempting to report this to Direct Express at 1-[redacted], but their lines are constantly busy, and I am unable to reach anyone to assist me with this urgent situation. I have been on hold for hours since yesterday morning, feeling frustrated and helpless, especially as a disabled individual without financial resources. Any guidance or support would be greatly appreciated.

Today, I visited a local store to purchase some household items. While checking out, I recall removing my Direct Express card from the machine. However, I failed to put it back into my purse immediately, a step I usually take. Upon realizing this, I returned to my car after loading my purchases but couldn't find my card when I wanted to buy gas. I urgently need to deactivate my card and request a new one as my upcoming bills and medical appointments rely on it. Unfortunately, I have been unable to reach any customer service representative for assistance. My Direct Express card holds my Social Security benefits for myself and my son. Resolving this issue promptly is crucial for me to make payments. Thank you, Sherri M.

I have attempted several times to address Google Jam City-related withdrawals on my account, but Direct Express has not taken action. This has cost me hundreds of dollars due to unauthorized transactions. I have requested numerous times for Direct Express to block any Google withdrawals to prevent my money from being stolen. Despite reaching out to representatives, I have not received assistance and have been given the runaround. I fear losing my car due to this negligence and may have to contact the Better Business Bureau if another unauthorized Google withdrawal occurs. I urge Direct Express to help me as I cannot afford to have my money taken by unfamiliar transactions. Assistance with this issue should not be difficult to resolve.

I sent $[redacted] to Abner Ziv Inc. on January 3, [redacted]. On January 18, I filed a claim with Direct Express because Abner did not respond to my numerous emails. On February 1, Direct Express issued a $[redacted] payment, and I deleted the emails to Abner. Around the 21st, Abner emailed me once, asking me to wait for my 55-inch curved 3D Samsung TV. On February 12, the $[redacted] payment from Direct Express was reversed without explanation. I called multiple times that day and was informed that a review determined I was not authorized for a repayment. I requested paperwork, but it did not provide reasons for the decision. I have asked three more times for the paperwork, with the last request made a month ago, but have not received it. I seek the documentation detailing the decision to withhold my refund.

I rented a U-Haul truck for a short 14.5-mile move from my old apartment, putting down a $[redacted] deposit (usually $[redacted]) using my Direct Express card, which the company seemed hesitant about. We had to pay the moving cost in cash, totaling $[redacted]. This issue arose in mid-June. When we returned the truck, we got back $[redacted] of the deposit immediately but were informed the remaining amount required release by U-Haul, causing a 30-day delay. After contacting U-Haul, the second $[redacted] deposit was sent to Direct Express, expecting the cash payment proof. Despite several fax attempts with the wrong number and unhelpful representatives, we still face difficulty resolving this. To release the funds, I need to fax the receipt and get the correct fax number as advised by a representative, so the money can be released in 24 to 48 hours. Unfortunately, a recent letter stated that due to insufficient evidence, the investigation with Direct Express concluded. I desperately need this money as a person on disability and facing serious health challenges. Any guidance on the fax number would be greatly appreciated.

Hello, my name is Christopher P. I recently lost my Direct Express card and discovered unauthorized charges on or after August 28th. When I tried to cancel it, I was told I would be transferred to the dispute department, but after waiting on hold for over an hour, the call got disconnected. I called back, but the same thing happened. MasterCard also redirected me to Direct Express customer service, where the call dropped again. I need to file a claim for all charges from August 28th onwards and have the money replaced in my account. Please contact me at [redacted] or email me at [redacted]