Direct Express Customer Service Issues

I am disputing several transactions on my Experian Credit Report totaling $88.65 from as far back as May. Unfortunately, my wallet was stolen from my purse by a man who has been stalking me for about a year. He broke into my car, took my wallet, and stole my Direct Express Debit Card. I have seen this man hiding behind my house in the woods, and though I reported it to the authorities, he vanished before they arrived due to my remote location about 25 miles from town. I reported the theft, canceled my old card, and received a new one with the details: Janice T. Vogt; Card#: [redacted], Exp. Date: 10/31/[redacted]; CVV Code: [redacted]. I filled out the paperwork for the disputed transactions and sent it on July 29, [redacted]. However, as I forgot to write down the SR #, I am unable to check the status. I urgently need this information as I am battling Stage 4 Lung Cancer and recently discovered a brain tumor. The doctors are recommending additional treatment in Texas, so I rely on the refunded money for the trip. Please call me at [redacted] to update me on the status. Thank you, Janice T. Vogt.

I recently received a Facebook app recommendation for DHGate, an online shopping platform. Whilst looking for a generator, I discovered a good deal but noticed a different store offering the same item for a lower price. In the excitement, I ended up purchasing multiple items. Upon exploring the site further, I came across a list of stores and recognized a name from a previous scam experience. The suspicious connection with other scam-related stores alarmed me. Despite attempting to contact Direct Express, I couldn't get through. As a precaution, I reported my card lost, hoping to prevent any unauthorized transactions. However, this resulted in my card being frozen, limiting my ability to speak with a live agent. Currently, I am eager to reach out to them for clarification.

I need help disputing 2 charges on my Direct Express card. Despite calling the fraud department 3 times, I have had no success resolving the issue. The first two attempts had me waiting on hold for 83 and 98 minutes respectively, only to be met with music and no assistance. The third call was the worst as I waited on hold for a total of 27 hours, only to receive no response. I am frustrated as I have unauthorized charges totaling $[redacted].66 on my card and cannot afford to cover them. I need my money back. Can someone please advise on how to proceed with this situation?

There have been two unauthorized transactions taken from my account, one on August 2nd and another on August 3rd. This money is crucial for covering my monthly expenses, and now I am unable to pay my bills. I urgently need the funds to be reimbursed into my account. My name is Penny Cross, and I can be reached at [redacted]. I have been attempting to contact the bank since the dates of the incidents. Unfortunately, I have faced extended wait times exceeding 45 minutes, and upon calling back, I am only met with a generic message about high call volumes. It has been frustrating not being able to speak with a representative to address this issue promptly.

I recently got a voicemail claiming a $[redacted] charge on my Amazon account. I called the number provided but I don't even have an Amazon.com account. The person I spoke to, Alex, at the call center keeps ending the call abruptly. I am unsure if this is a scam or a legitimate issue. The background noise during the call, including children's voices, also seemed suspicious. I have the number from which the iMessage was sent if needed.

I have funds in my Paul F Mayer US Direct Express Account Chip Mastercard but it didn't work in Las Vegas, Nevada today on 8/9/[redacted]. I need to fix this as I need to eat and cover my expenses. Paul, who has diabetes, relies on natural treatments that have worked in the past. Unfortunately, I had a situation with my friend Pete. I gave him $[redacted].00 without a receipt for rent, and now I only have the outdoor keys to his place where my personal belongings are. I'll need to go back there to get my possessions. I might be staying there for 3 to 4 months. Please update me if there is any progress regarding this issue. Thank you.

I am Angela H., currently on disability. Previously, my son was on disability as well. Unfortunately, I have faced issues with hackers compromising my phone security, leading to multiple instances of stolen personal information. Recently, my Direct Express account was targeted, where I discovered an unauthorized beneficiary linked to my account. This has resulted in a significant financial loss of over $6,[redacted]. I have noticed unfamiliar activity on my account dating back to [redacted] and [redacted], with missing information and months unaccounted for. I am in need of a comprehensive report detailing all activities since November [redacted] to address these discrepancies. Despite requesting a replacement card twice, I have yet to receive the final one. I will be sending evidence of fraudulent transactions via mail and appreciate any necessary assistance. Please reach out to me via email. Thank you.

I am new to the SSA system and have been disabled since [redacted]. I rely on internet service through my iPhone. For the past two years, I have been struggling with chronic pain and depression due to undergoing five surgeries and experiencing a stroke. Unfortunately, during the Indianapolis [redacted]-mile race weekend last May 30-31, my wallet went missing while running errands with a friend at multiple locations. Despite feeling unwell and overwhelmed, I tried to retrace my steps without success. I reached out to another friend for assistance, stayed in a safe place, and attended a scheduled appointment with my psychiatrist on 6/4, believing necessary calls had been made. However, my friend overlooked contacting DirectExpress. I left Indiana on 6/5 for North Carolina, seeking solace in a quiet guest house to recover from the various stressors I've faced, including surgeries, travel complications, personal losses, and health issues.

I visited Chase Bank on August 1st at 5:53 PM, and they charged me $3.00 to withdraw $[redacted].00. After hitting ok, I did not receive the money or a receipt from the ATM. When I went inside the bank, Taven Alicea provided me with his card and advised me to contact Direct Express. Despite calling the number on the card multiple times, I couldn't speak with a person. On August 6th at 1:58 PM, I spoke to Nicolle M. Robles-Baeza and explained the situation. Nicolle directed me to go online to report the issue since it was beyond the bank's control. They mentioned that Direct Express would need to assist with resolving the matter by conducting an investigation. I requested to check the security camera footage, but they informed me it was not possible. When inquiring about the ATM activity for that day and time, Nicolle said she couldn't provide that information. CHASE Bank is not allowing me to resolve this independently. Thank you, Lorraine Guay. My card number is [redacted], and this occurred at the first ATM from the parking lot.

My card is quite old, making it challenging to complete purchases due to a malfunctioning chip and swipe feature. Despite numerous attempts to contact customer service for a new card, I have been left waiting on hold for nearly an hour each time, leading to frustration and abandonment of the process. Additionally, I am seeking to update the name on my card from "Bethany Majors" to "Bethany M Dixon" to reflect my married name. The new address for the card should be updated to [redacted] Greenville Pike, Hazel Green, Alabama [redacted].

I urgently need to speak with a representative. I lost my wallet and have been unable to reach customer service. The automated system prompted me to enter my card number, which I don't have. I tried my social security number (which was also in my wallet) and then my PIN, but received an error message. The system advised me to enter my 16-digit card number (which the thief now possesses). Frustrated, I logged into my account online and successfully transferred funds to my bank. Surprisingly, the transfer was later reversed, and the thief managed to withdraw all my money, including my entire social security check. Despite filing a police report, I am puzzled by how this happened and seek resolution from Direct. I am keen on speaking to a live representative. I will provide a different email address for contact but can confirm the original one with the representative. The situation is unsettling, and I am questioning if my written appeal will be received and addressed.

I added funds to my account on August 3rd but have only been able to withdraw a portion of it. I have called Direct Express over 50 times since then but have not been able to access my funds successfully. When I try to withdraw from an ATM, the transaction is cancelled and I'm instructed to contact my bank. After reaching out to Comerica, they informed me that someone other than me attempted to access my account. I was then transferred to Direct Express. Each time I call, I am put on hold for at least 1-2 hours trying to resolve this issue. I urgently need access to my funds as my utilities, property taxes, and car payment are impending. Please contact me at [redacted] as soon as possible for any additional information required to resolve this matter.

I had a disappointing experience with a Customer Service Employee from Direct Express over the phone. The Employee's lack of customer service skills and apparent dissatisfaction with their job were evident. It was frustrating that the Employee did not offer assistance in Spanish when speaking with my father, who is more comfortable in that language. Direct Express should cater to their Spanish-speaking customers, especially since many other companies provide service in Spanish. My father simply needed his bank statements, and the Employee's unfriendly behavior was unnecessary. As a card company serving individuals receiving government funds, Direct Express should strive for exceptional service, which was lacking in this instance.

My wallet was stolen from my van. I filed a police report, canceled the card, and ordered a replacement. It was shipped on the 5th to Chehalis or Centralia in Washington, but I'm back in Salem now. I had $[redacted] on the card, and I'm broke. I've been trying to contact them for days, but no one is answering. I need my money urgently! Can you assist? I need to update my Salem address but can't reach anyone. Thank you. D. Russell.

Direct Express debited $[redacted].95 from my account for a tooth whitening kit I didn't order or receive. The post office confirmed a delivery on the day in question, but I was not home to accept it. Being on a fixed income, I would not purchase such nonessential items. Direct Express has a history of fraudulent practices. When contacting the company on my statement, they mentioned closing an account that I never had. They directed me to Direct Express for a refund, but attempts to contact them have been unsuccessful. This situation requires urgent attention and thorough investigation.

There have been two unauthorized charges of $49.95 on Melvin Tiner's card. We need assistance to stop any further charges and dispute the previous ones. Please advise on the required information from Melvin Tiner to proceed. His details are: Melvin Tiner, born on 11/2/56, residing at [redacted] E 6th St., Apt 3, Rupert, Idaho [redacted], contact number [redacted]. I am Debra Peterson, reachable at [redacted] or [redacted]. Your support is highly valued as Melvin is on a fixed income and the $[redacted] deducted is crucial for his essential needs. Thank you for your prompt attention to this issue. Debra Peterson

On August 15th, [redacted] at 6:41 a.m., Dish Network deducted $40.00 from my card. My dish is scheduled for autopay on the 17th for $81.15. When I contacted Dish, they refused to disclose whose account the $40.00 was applied to, stating it wasn't mine. After disputing the charge with them, they advised me to contact my bank. On Friday, August 16th, my daughter, Tewanna T., and I spoke with Wayne at Direct Express regarding the issue. Wayne agreed to dispute the charge, but another person was needed to reinstate the $40.00 on my card. Waiting on the line for 40 minutes yielded no results as nobody picked up. Throughout the weekend, my daughter and I attempted to call several times but were always put on hold or disconnected due to high call volume. I am looking to dispute the $40.00 payment to Dish Network and have it returned to my card. I intend to update my card information but wish to resolve this first. Feel free to contact me at [redacted], or you can speak with my daughter, Tewanna T., at [redacted], who is helping me navigate this situation.

Yesterday, August 18, [redacted], I attempted to use my card and it was declined. Upon checking my account, I discovered there were unauthorized transactions. The first transaction dates back to August 14, [redacted], at $21.00, which was pending and then reversed. However, there were three transactions on the same day at a Family Dollar store, and one two days later, totaling $[redacted].36. These were not authorized by me as I've never been to that store or city, nor shared my card information. I kindly request a refund of $[redacted].36, deactivation of my current card, and issuance of a new Direct Express card promptly. Your prompt attention to this matter is appreciated, given my limited income. If needed, please reach me at my cell number: [redacted]/[redacted]. Thank you.

On the morning of 8/14/[redacted], shortly after the federal deposit into my account, two credit charges were made totaling $[redacted], which I disputed as unauthorized. I am currently waiting for the necessary forms to proceed with the formal dispute. However, my account was promptly canceled, leaving me unable to provide details on where the money went. Despite these being the only charges on my card this month, I am concerned about the timeframe to provide written notice for the claim. I need access to my August purchase records promptly as the 10-business day clock is ticking. It is frustrating not knowing who received the funds due to the account cancellation, putting me at a disadvantage in resolving the issue.

I contacted you last week about a lost or stolen card. I was put on hold for an hour before an operator picked up. After 15 minutes on the phone, I was asked for my address which I didn't have at the moment. I requested 15 more minutes to get the information but was told the operator couldn't stay on the line. I explained the hour-long hold was unacceptable. I needed assistance with SSI details urgently for bill payments. I asked for a supervisor. After being transferred three times to the same unhelpful person, I finally spoke to a male who handled the situation, removed the express fee, and promised a replacement card in 2 days via UPS. It's been almost two weeks, and I haven't received the card or a tracking number. As a result, I've had to cover expenses for the individual I care for out of my own pocket. This needs to be resolved promptly.