Direct Express Customer Service Issues

I misplaced my wallet containing my Direct Express Card, preventing me from utilizing the automated system. The system indicates a mismatch between my card number (my SSN) and pin. I seek assistance obtaining a replacement card and have encountered difficulty connecting with a live representative to address the matter. It is crucial to interact with a knowledgeable individual who can rectify the SSN and pin discrepancy promptly and issue a new card. Additionally, I am concerned about potential fraudulent transactions on my card as the automated system suggests a possible pin alteration by a third party.

I have been experiencing ongoing issues for over two weeks now. Unfortunately, I have misplaced the reference number for my request. I was initially provided a reference number for a Sim card, which is [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]. When I called to follow up, I explained that I had mistakenly selected the wrong phone when placing my online order. Despite receiving two welcome letters and being assured that a technician would cancel the initial account associated with the Sim card and set up a new one with the correct phone, this was not done. As a result, I now appear to have two separate accounts and have been advised to obtain my own phone. Despite multiple phone calls to customer service, I have not been able to resolve the issue. I was instructed to submit a new application, which may lead to further complications. Despite assurances that the matter was being addressed, the problem persists. The latest information I received indicated that another item is being sent to me, but I am concerned about the confusion surrounding these multiple accounts.

I have noticed an unauthorized charge of $21.95 on my card which I did not make. I would like this charge to be removed. Additionally, there is another charge for $49.95 for something called "In Warren." I believe this was due to a butt dial as I am unfamiliar with this transaction. Please contact the company to dispute this charge, provide me with their contact details, and ensure that the $49.95 is not paid. I have consistently expressed my dissatisfaction with this phone and have no intention of paying for unknown charges. Both the $21.95 and the $49.95 need to be removed from my card immediately. The $21.95 charge and the $49.95 charge occurred at 5:00 AM, likely due to accidental phone interaction. I strongly dislike smartphones and would prefer using a flip phone. Thank you, please rectify this issue promptly.

On August 2, [redacted], after midnight, I sent my fiance to the 7-Eleven on Lancaster and Beach Street in Fort Worth, Texas [redacted]. He withdrew $[redacted] but only received $20 in gas, missing the last $[redacted]. I contacted my bank after the incident. The customer service agent suggested I reach out to the store for reimbursement or confirmation of the transaction reversal. When I tried to speak to the manager, the cashier refused to assist, claiming the ATM was not their responsibility. I called the number provided twice. The first representative stated there was no evidence to support my claim. The second time, I was advised to contact customer service for a money reversal due to ATM fraud. I have been attempting to call since receiving this advice at 3 am, but keep getting disconnected due to high call volume. This situation is concerning as this money is from my disability check, and I don't get paid again until next month.

Dear Direct Express, I noticed that there are three payments of $14.74 each being held for Netflix DVD. Netflix confirmed that they did not request these payments to be held as they received their DVDs back on July 18, [redacted], and closed the issue. Therefore, I kindly request that you release these payments back into my bank account as I do not owe Netflix any money. I am inquiring why these payments are being held when Netflix did not request it. Please return the total of $44.22 back to my bank account promptly, as I need these funds to pay my life insurance. Your immediate attention to this matter is appreciated. Sincerely, Clarence B. Lowry

I lost my wallet in Lubbock, Texas which had my card in it. There were unauthorized charges, except for my phone bill of $66, some cash withdrawal of $42, and a Domino's order for $41 on the 24th. All other charges after that were not mine. I have already ordered a replacement card and updated my address to [redacted] South Lamesa Road, Apartment [redacted], Midland, Texas [redacted]. I tried calling but couldn't reach a live person after canceling my card. Please dispute the unauthorized charges and kindly send the replacement card to the updated address. Thank you and God bless.

I lost my card in Lubbock, Texas. Unauthorized charges have been made on it, except for $66 at MetroPCS, $42 withdrawn, $41 at Domino's, and $17 for Netflix. Please resend my card to [redacted] South Lamesa Road, Apartment [redacted], Midland, Texas [redacted]. Although I requested a replacement to be sent to [redacted] 35th Street, Lubbock, I'm now back in Midland and need it there. Kindly dispute the unauthorized charges. Thank you.

I urgently request the cancellation of my new card. Unfortunately, the operator who processed my card did not provide me with a tracking number before ending the call. Despite multiple attempts to contact UPS to track my card, I have had no success in the past two days. Direct Express has been unresponsive with high call volumes, even during off-peak hours. Without a tracking number, I fear I may never receive the card. As I am facing financial hardship and need the funds for urgent expenses like food and rent, I implore you to cancel the current card. I request expedited shipping for the replacement card to ensure timely delivery by Tuesday. This situation has caused me immense stress and anxiety due to my health condition preventing me from working. Any assistance would be greatly appreciated.

I used a Mastercard to sponsor on Facebook. The card belongs to a family relative in the US, while I am in Nepal. A few weeks ago, the card was canceled due to suspicious transactions and I replaced it with a Discover card for payments. Facebook now requires verification by sending a 4-digit code to the old Mastercard, which has been canceled. I need assistance in obtaining the statement for the old card or verifying the new one. Despite multiple emails and complaints, I have not received a response. The delay has significantly impacted my advertisements, causing financial losses. I seek a prompt resolution to this issue and clarification on why verification is needed for the old card when the new card details have been provided. I am unsure if this is a technical error but would appreciate some form of communication regarding this matter. Thank you.

I unfortunately had my wallet stolen, which led to my contacting Direct Express for help on Aug 2 at 4:00 pm EST. Despite my efforts, I couldn't reach them until Aug 3 at 4:30 pm EST. By then, $[redacted] had been taken from one of my cards. Though I managed to reset the pin on one card, the other card with the missing money could not be accessed. The customer service representative I spoke to asked for a $13.50 fee to rush the replacement card, but she inexplicably replaced the wrong card with the fee attached to it. Concerned about security, I inquired about the ATM location used in the theft, named GAY STREET, which she claimed was the business name but couldn't provide further details. After the call, I was supposed to be transferred to another rep to file a dispute, but no one answered, and the call abruptly ended after 80 minutes. I suspect there may be foul play involved among the customer service team. Unauthorized withdrawals occurred at an unknown ATM, indicating possible internal collusion. With limited account access and unauthorized pin changes, I worry about further unauthorized transactions, especially since my online account access has been severed.

Direct Express informed me that my card is suspended without providing a reason. I am the payee representative for my son, and both my and his social security funds are tied to this card. Being unable to access the funds has left us homeless in extreme heat with our two beloved pets. When I spoke to a representative named Josh, he requested proof of identity via email, but Direct Express claims they do not send emails. I provided my card number and social security number as instructed. Despite concerns about sharing this information, Josh insisted on receiving two forms of ID via email. It seems that others are facing similar issues with Direct Express. I simply seek access to my funds to secure housing, obtain necessities, and provide a safe environment for my son and our pets.

I recently disputed two unauthorized charges on my card. After contacting the company, they agreed to refund only half of the amounts charged. They claimed I had accepted these charges for a membership fee, but I only agreed to delivery fees of $4.95. The company reimbursed a partial amount, and Direct Express was supposed to cover the remainder. However, Direct Express sent a letter stating the investigation is closed due to the reimbursement from the company, which didn't cover the total amount charged. This investigation feels incomplete. If this was my mistake, I would accept partial reimbursement, but I feel misled as I was promised to receive the pills by only paying delivery fees, but then got billed $[redacted] a week later for alleged membership fees I didn't agree to. I am seeking guidance on how to proceed to obtain the other half of the reimbursement. Thank you. - J.P. Tracking ID: 1-[redacted]. Only $89.78 was refunded, which is half of the false charges. We request the remaining owed amount. Thank you.

I visited Chase Bank in Chapmanville, WV, used the ATM to withdraw $[redacted], but the machine returned my card without dispensing the money. I tested with a $[redacted] withdrawal successfully, leaving my account short $[redacted]. Upon visiting the bank during operating hours, I was informed that I needed to contact my bank to resolve the issue as they have been experiencing problems with their ATM.

I am Pamela L Swift, and the last four digits of my SS# are [redacted]. I have been attempting to contact DE, but have been unsuccessful in reaching anyone. Despite my new card being issued on July 23, [redacted], I have not yet received it. I urgently need to transfer funds to my bank account to maintain my car insurance, but I am unable to do so as the 3-digit code required is incorrect. The card number on file does not match the one I have had for the past 10 months. I am requesting a security code to facilitate the transfer, even if it is temporary until I receive my new card. The car insurance company has given me a deadline of tomorrow, adding to the pressure of this situation. DE's lack of response has been incredibly frustrating; I have tried calling without success, even late at night.

In November [redacted], I noticed 2 unauthorized charges on my Direct Express account. I immediately contacted them to dispute the charges. The representative instructed me to wait 5 days after the charges had gone through to file a dispute. I followed all the steps provided, sent back the required forms, and mailed a detailed letter of dispute with all the necessary information. Despite all this, I have not received any updates or resolution on my case. Every time I call, I am unable to reach a human agent. It is now August [redacted], and I am still experiencing this issue. Please assist me with resolving this matter.

I had a frustrating experience speaking with a customer service representative named Kimberley, who I found unhelpful. Despite suggesting I fill out fraud paperwork and fax it in, the company does not provide a fax number on its website. Many others seem to have the same issue based on comments I saw. It's disappointing that the automated response from GetHuman was not more helpful. It would be beneficial if there were actual people reviewing and responding to the concerns raised by customers.

I attempted to buy 2 items today from Office Depot.com. Just an hour later, I got an email about a transaction issue with my bank (DE). This is frustrating as I recently received a direct deposit and have enough funds. The items were for store pick-up matching my card's billing area. I've had issues with DE before assuming disabled people won't travel, causing declines. What's really annoying is despite DE's 24-hour customer service claim, I've faced long waits with high call volumes and nonstop thank-you messages before they hang up. It's beyond frustrating dealing with these inconsistencies in their online purchases process.

Yesterday evening, on August 5th, I noticed two international charges on my account from a company called "Esai Australia Pty Ltd." The first charge was for $51.00 and some change, with an additional international service charge of around $1. Then, within minutes, there was another charge for almost $48.00 and an international service charge of nearly $2. After researching, I found out that it's a food delivery service in Australia. I urgently need my money refunded as I have bills to pay, being disabled with fixed monthly expenses. I cannot make international transactions, so I am baffled by these unauthorized charges. I am planning to get a new card but need this matter resolved promptly to cover my bills. It is concerning that these charges went through without my authorization, and I am seeking assistance in securing my funds against such unauthorized transactions.

I need assistance disputing several unauthorized Google Play charges on my credit card. Despite multiple attempts to resolve the issue with the app developer and Google Play directly, I have not received any favorable outcomes. They consistently cite their policy and decline to assist, despite there being hundreds of dollars in charges over the last two months that I did not authorize. I suspect either a duplication error or a hacking incident on my account. I am reaching out in the hopes that you can help rectify this situation, as the charges were not made by me. I can provide evidence of the legitimate transactions and the fraudulent ones, along with all the correspondence I have had in my attempts to resolve this matter. Your help in resolving this matter would be greatly appreciated. Thank you.

I am a person with a disability and a brain disorder. I had money stolen in May and June while I was in Santa Barbara trying to return to San Diego. Unfortunately, I unknowingly shared my card numbers over the phone to purchase a ticket, and I suspect someone overheard it and used the information to make unauthorized transactions in Washington State. It seems like they spent all my money on various things, including bikes, food, hotel expenses, phone bills, and games. I did not authorize any of these transactions and I am reaching out for assistance as I am in a difficult situation. Your understanding and help in resolving this matter would be greatly appreciated.